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Full-Time

Implementation Engineer

SF / NYC

Confirmed live in the last 24 hours

Persona

Persona

201-500 employees

Provides identity verification tools for businesses

Cybersecurity
Enterprise Software

Compensation Overview

$100k - $130kAnnually

+ Equity Packages

Junior, Mid

San Francisco, CA, USA

Hybrid position in San Francisco.

Category
Backend Engineering
Web Development
Software Engineering
Required Skills
Bash
Python
Ruby
SQL
Web Development
Requirements
  • A minimum of 1-3 years of work experience in a customer-facing role (e.g. Implementation Manager, Customer Success Manager, Onboarding Specialist, Solutions Engineer, and Technical Project Manager)
  • Close cross-functional collaboration with engineering and product
  • Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
  • Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, and Ruby)
  • Project management experience, you set realistic execution expectations and ensure timely project delivery.
  • You’re an action-oriented and organized self-starter who isn’t afraid to get scrappy to solve customer issues – you have a strong work ethic and are committed to excellence
  • You have a growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking
  • You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
  • You have a proven track record of synthesizing customer feedback to provide helpful feedback to cross-functional partners and drive product improvements.
  • You have a deep interest in understanding customer needs and are excited to become an expert on Persona’s product.
Responsibilities
  • Be the customer’s technical point of contact through their initial implementation with Persona. You'll understand their business and technical needs, and help craft customized solutions to drive long-term value.
  • You'll be a primary player during onboarding and integration, in some instances, partnering with the Customer Success team to ensure the customer's technical success as they implement with our platform.
  • Project manage multiple active implementations from a variety of use-cases and technical scope, while partnering with customer teams of different size and complexity.
  • Conduct and lead project kickoffs, discovery sessions, training workshops, escalation calls, and ad hoc meetings as needed.
  • Build a deep understanding of customers’ business problems, technical requirements, and success criteria so you can empower them to solve complex business problems.
  • Apply your deep technical and customer knowledge to help iterate on and improve internal and external processes. You'll be a trusted advisor - relaying trends and insights from customers to Persona, and from Persona to the customer.
  • Update and maintain technical documentation, change logs, and other scalable resources to improve the customer experience during onboarding and drive self-serve customer education.
  • Engage with Product, Engineering, and Growth teams to incorporate and prioritize customer feedback to inform the roadmap.
  • You will automate processes, and take innovative approaches to problem-solving that will have the power to help shape internal and external decision-making.

Persona focuses on making online identity verification more user-friendly and secure. The company provides businesses with tools to confirm the identities of their users, which helps create a safer online environment. Their products include Web and iOS SDKs that allow companies to easily integrate verification processes into their platforms. These tools operate in two modes: production mode for live data and sandbox mode for testing with sample data. Persona differentiates itself from competitors by emphasizing reliability and uptime, which are critical for businesses that need real-time verification. The goal of Persona is to humanize the online verification process while ensuring that businesses can trust the identities of their users.

Company Stage

Series C

Total Funding

$217.6M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

6%

1 year growth

16%

2 year growth

51%
Simplify Jobs

Simplify's Take

What believers are saying

  • Persona's innovative solutions like the Know Your Seller (KYS) tool help marketplaces comply with new regulations, potentially increasing demand for its services.
  • The launch of advanced tools like Graph for fraud detection and link analysis positions Persona as a leader in combating sophisticated online fraud.
  • Strategic partnerships and collaborations, such as with AtData and Sentilink, enhance Persona's service offerings and market reach.

What critics are saying

  • The identity verification market is highly competitive, with established players like Trulioo posing significant challenges.
  • Legal issues, such as the class action lawsuit involving DoorDash drivers, could harm Persona's reputation and client trust.

What makes Persona unique

  • Persona's focus on humanizing online identity verification sets it apart in a market often dominated by purely technical solutions.
  • The company's comprehensive suite of tools, including Web and iOS SDKs, allows seamless integration into client platforms, enhancing user experience and operational efficiency.
  • Persona's partnerships with companies like AtData and Sentilink bolster its capabilities in fraud prevention, making it a more robust solution compared to standalone identity verification services.