Implementation Manager
Sf / NYC
Posted on 4/2/2024
Persona

201-500 employees

Identity verification services
Company Overview
Persona wants to build a more human internet. At Persona, they're humanizing online identity by helping companies verify that their users are who they say they are.
Financial Services
Data & Analytics
B2B

Company Stage

Series C

Total Funding

$217.6M

Founded

2018

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

9%

1 year growth

29%

2 year growth

121%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Web Development
CategoriesNew
DevOps & Infrastructure
DevOps Engineering
Site Reliability Engineering
Requirements
  • 3+ years of work experience in a technical customer-facing role
  • Close cross-functional collaboration with engineering and product
  • Excellent written and verbal communication skills
  • Experience with APIs, web development, and writing scripts to build internal tools
  • Project management experience
  • Action-oriented and organized self-starter
  • Growth mindset
  • Good at multitasking and prioritizing effectively
  • Proven track record of synthesizing customer feedback
  • Interest in understanding customer needs
Responsibilities
  • Be the customer’s technical point of contact through their initial implementation with Persona
  • Project manage multiple active implementations from a variety of use-cases and technical scope
  • Conduct and lead project kickoffs, discovery sessions, training workshops, escalation calls, and ad hoc meetings
  • Build a deep understanding of customers’ business problems, technical requirements, and success criteria
  • Apply deep technical and customer knowledge to help iterate on and improve internal and external processes
  • Update and maintain technical documentation, change logs, and other scalable resources
  • Engage with Product, Engineering, and Growth teams to incorporate and prioritize customer feedback to inform the roadmap
  • Automate processes and take innovative approaches to problem-solving