C

Cloudflare

Secures websites and runs apps on its network

Technical Support Engineer - Developer Platform

Customer SupportConfirmed live in the last 24 hours
Full-timeAustin, TX, USANo salary listed

About the Job

Requirements

  • Three to five years of experience in technical customer support, developer support, or a similar role troubleshooting web applications, cloud services, or APIs is desirable.
  • Ability to write or modify small scripts in JavaScript, Python, Bash, or a similar language to reproduce issues and inspect API behavior is desirable.
  • Ability to explain complex findings clearly, ask focused questions, set realistic expectations, and guide customers with varying levels of technical expertise is desirable.
  • Ability to isolate variables, compare environments, and interpret logs, stack traces, and error messages to identify root causes is desirable.
  • Strong understanding of HTTP(S), DNS, SSL/TLS, caching, and how web requests flow between clients, edge networks, and origin servers is desirable.
  • Familiarity with REST APIs, JSON, authentication headers, and basic SQL queries when investigating application or data issues is desirable.
  • Experience supporting or deploying cloud-hosted web applications, including environment configuration, build logs, and runtime errors, is desirable.
  • Comfort working in Linux or Unix-like environments with command-line tools such as curl, dig, openssl, and Git, as well as browser developer tools, is desirable.
  • Ability to prioritize cases, collaborate with teammates, and verify outputs from AI tools and documentation is desirable.

Responsibilities

  • Own technical support cases from initial investigation through resolution via email, chat, and phone, providing clear next steps, timely follow-up, and empathetic communication.
  • Troubleshoot builds and deployments, runtime errors, resource limits, routing, and bindings to storage, databases, and external APIs.
  • Replicate reported behavior in a sandbox environment, analyze platform logs and request telemetry, and guide customers on enabling observability and tracing to isolate root causes.
  • Partner with Engineering on escalations with clear customer impact, reproduction steps, and diagnostic evidence, keeping customers informed through resolution.
  • Define and update runbooks, AI skills, conversational journeys, and documentation to ensure automated workflows and customer guidance remain accurate and up to date.
  • Use and improve diagnostic scripts, tools, and test examples that help customers and teammates troubleshoot faster.
  • Prioritize concurrent cases by customer impact, provide clear handoffs across time zones, and help identify and communicate recurring issues or incidents.
  • Collaborate with teammates, Product, and Engineering to report reproducible bugs, validate fixes, and improve product reliability and support workflows.

Desired Qualifications

  • Three to five years of experience in technical customer support, developer support, or a similar role troubleshooting web applications, cloud services, or APIs.
  • Ability to write or modify small scripts in JavaScript, Python, Bash, or a similar language to reproduce issues and inspect API behavior.
  • Ability to explain complex findings clearly, ask focused questions, set realistic expectations, and guide customers with varying levels of technical expertise.
  • A structured troubleshooting approach: isolate variables, compare environments, and interpret logs, stack traces, and error messages to identify root causes.
  • Strong understanding of HTTP(S), DNS, SSL/TLS, caching, and how web requests flow between clients, edge networks, and origin servers.
  • Familiarity with REST APIs, JSON, authentication headers, and basic SQL queries when investigating application or data issues.
  • Experience supporting or deploying cloud-hosted web applications, including environment configuration, build logs, and runtime errors.
  • Comfort working in Linux or Unix-like environments with command-line tools such as curl, dig, openssl, and Git, as well as browser developer tools.
  • Curiosity, independent learning, and sound judgment when prioritizing cases, collaborating with teammates, and verifying outputs from AI tools and documentation.

About the Company

Cloudflare

Secures websites and runs apps on its network

Cloudflare operates a network that protects websites, delivers online content and runs applications closer to their users. Businesses connect websites and internal systems to its services to filter malicious traffic, control access and improve performance, with security and computing running on shared infrastructure. Developers combine application code, object storage and databases with the network used for content delivery and traffic protection. Cloudflare earns revenue from subscriptions and usage charges, with free plans for basic features and negotiated contracts for larger organizations. Cloudflare was founded in 2009 and is headquartered in San Francisco, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2009

Recently Posted Jobs

Explore more opportunities at Cloudflare

See more jobs