Shift Lead - Medical Receptionist

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Shift Lead role is in addition to the core functional medical receptionist role. When needed, the Shift Lead will engage in handling all operationally related managerial tasks (managing flow; answering patient inquiries, etc) and will be able to close/open the site with related procedures.

The Shift Lead is responsible for:

• Assist on coverage when Practice Manager and Office Supervisor are away for a period of time

• Being able to complete shifts at other sites outside of the usual home site

• Opening and closing procedures

Duties and responsibilities
The primary duties and responsibilities of a shift lead are:

• Key holder for opening or closing site

• Preparation and completion of all tasks needed to open or close a shift

• Assisting/managing patient flow; reporting to manager if surges occur

• Monitoring/responsible for site upkeep and cleanliness during shifts

• Assisting physicians in facilitating stat orders

• Escalate any operational and/or HR related issues to management as it occurs while covering a shift

• Completion of items on the operational redbook/managers checklists

• Assist all staff on workflow

• Assist in getting coverage for scheduling holes if the need arises/known during the shift

• May be required to complete shifts at other sites outside of home site

• Provides training to new hires and auditing charts in partnership with management

Qualifications

• A High School Degree or GED

• Happy, welcoming, and can-do attitude with patients and coworkers

• 1 year of lead experience in any industry

• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred

• Excellent verbal, written, and interpersonal communication skills

• Detail-oriented and a team player

• Computer Proficiency and superior keyboarding skills (approximately 55 wpm)

• Flexible/adaptable nature to work in a continuously evolving environment

• Passion for helping others in a healthcare environment

• Ability to effectively interact with physicians, patients and other staff members

• Bilingual language skills required or preferred based on site location.

Pay Range: $19.75 - $22.00 per hour

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.