Cencora

Distributes medicines and supports patient care

EDI Axway B2Bi Service Operations Specialist

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

At least 4 years of relevant experience.
Demonstrated working knowledge of Axway B2Bi and Sentinel monitoring concepts, including alerts, dashboards, and transaction visibility.
Understanding of EDI standards (X12 and EDIFACT), XML, and integration protocols (AS2, SFTP, HTTP, and FTP).
Bachelor’s degree in Statistics, Computer Science, Information Technology, or a related discipline, or equivalent relevant experience.
Critical thinking, attention to detail, influencing, interpersonal communication, multitasking, problem solving, and time management.
Knowledge of Identity and Access Management, database administration, software and hardware installation and troubleshooting, software validation, systems integration, and IT regulatory compliance such as SOX compliance.
Knowledge of software configuration management tools such as Ansible and Puppet; Citrix technologies such as XenDesktop, XenApp, and XenServer; operating systems and servers including Windows, Linux, Citrix, IBM, Oracle, and SQL; ERP systems such as Sage, ASW, and SAP; case management, HR information, Kronos timekeeping, and PHS health and safety management software; Java frameworks and technologies including JDBC, Spring, ORM solutions, JPA, JEE, JMS, Gradle, and object-oriented design; Microsoft Office Suite; relational database management systems; CRM systems such as Salesforce Marketing Cloud and Sales Cloud; and internet protocols including DNS, HTTP, LDAP, SMTP, Easy DNS, and No-IP.

Responsibilities

Monitor Axway B2Bi services, Sentinel dashboards, and system alerts for failures, performance degradation, and anomalies.
Validate end-to-end EDI transaction health across AS2, SFTP, HTTP, and FTP protocols, and ensure uninterrupted message processing and partner connectivity.
Triage incidents by analyzing logs, error messages, and system alerts, and identify likely causes related to connectivity and protocols, partner configuration, certificates and security, or mapping and payload/data quality.
Execute approved recovery actions, including message reprocessing, replay, controlled retries, and safe component restarts according to standard operating procedures.
Log and prioritize incidents accurately, and communicate with stakeholders in a timely manner aligned with service-level agreements.
Coordinate with trading partners to resolve setup issues involving certificates, endpoints, identifiers, schedules, payload structure, and data content.
Support partner onboarding in staging and production using approved runbooks and checklists.
Work with backend teams and subject matter experts to address configuration gaps and recurring partner or data issues.
Escalate incidents to L2, L3, or subject matter experts when resolution requires configuration changes, map or code updates, performance tuning, or network, database, or infrastructure changes.
Provide escalation evidence, including timestamps, message IDs, log excerpts, error stacks, steps already executed, and business and service-level impact assessments.
Perform routine operational checks of system health and capacity, certificate expiry, queue depth, and backlog.
Generate operational and service-level reports; identify recurring issues and propose preventive actions such as standard operating procedure updates, monitoring improvements, and automation opportunities.
Follow ITIL-aligned incident, problem, and change coordination processes.
Assist with basic mapping or partner-specific adjustments using Mapping Builder and MBC, Mapping Services, and DML flows, under governance.
Support staging validation and testing for new or updated partner flows, and document test results and release evidence according to governance requirements.
Develop and maintain Python and Shell scripts to automate repetitive operations such as log analysis, report generation, and partner configuration validation.
Support Jenkins pipelines and deployment automation for approved, low-risk releases.
Maintain and enhance runbooks, standard operating procedures, known-error catalogs, escalation playbooks, and monitoring dashboard documentation.
Capture and maintain configuration and integration flow diagrams, monitoring coverage improvements, and operational insights.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This hybrid role primarily supports 24×7 service operations (80%) for Axway B2Bi EDI integrations, ensuring stable, secure, and SLA‑compliant transaction processing across partner ecosystems.

In addition, the role contributes 20% development and enablement activities, including lightweight automation, operational tooling, small enhancements, and controlled configuration or mapping updates under defined governance.

The objective is to reduce incidents through operational excellence while continuously improving platform reliability, efficiency, and standardization through automation.

Key Responsibilities:

A. Service Operations (80%)

1. Monitoring (“Eyes on Glass”)

Monitor Axway B2Bi services, Sentinel dashboards, and system alerts for failures, performance degradation, and anomalies.
Validate end‑to‑end EDI transaction health across AS2, SFTP, HTTP, and FTP protocols.
Ensure uninterrupted message processing and partner connectivity.

2. Incident Management & First‑Line Troubleshooting

Triage incidents by analyzing logs, error messages, and system alerts.
Identify likely root causes related to:
- Connectivity and protocol issues
- Partner configuration and setup
- Certificates and security
- Mapping or payload/data quality issues
Execute approved recovery actions:
- Message reprocessing, replay, and controlled retries
- Safe component restarts per SOP
Ensure accurate incident logging, prioritization, and timely stakeholder communication aligned to SLAs.

3. Partner & Data Operations

Coordinate with trading partners to resolve setup issues including:
- Certificates, endpoints, identifiers, schedules
- Payload structure or data content issues
Support partner onboarding activities in staging and production using approved runbooks and checklists.
Work with backend teams and SMEs to address configuration gaps or recurring partner/data issues.

4. Escalation & Cross‑Team Collaboration

Escalate incidents to L2 / L3 / SMEs when resolution requires:
- Configuration changes
- Map or code updates
- Performance tuning
- Network, database, or infrastructure changes
Provide high‑quality evidence in escalations:
- Timestamps, message IDs, log excerpts, error stacks
- Steps already executed
- Business and SLA impact assessment

5. Proactive Operations & Problem Management

Perform routine operational checks:
- System health and capacity
- Certificate expiry
- Queue depth and backlog
Generate operational and SLA reports.
Identify recurring issues and propose preventive actions:
- SOP updates
- Monitoring improvements
- Automation opportunities
Follow ITIL-aligned processes for incident, problem, and change coordination.

B. Development & Enablement (20%)

1. Lightweight Mapping & Configuration Support (Under Governance)

Assist with basic mapping or partner‑specific adjustments using:
- Mapping Builder & MBC
- Mapping Services and DML flows
Support staging validation and testing for new or updated partner flows.
Document test results and release evidence per governance requirements.

2. Automation & Operational Tooling

Develop and maintain Python/Shell scripts to automate repetitive operational tasks such as:
- Log analysis
- Report generation
- Partner configuration validation
Support Jenkins pipelines and deployment automation for approved, low‑risk releases.

3. Technical Documentation

Maintain and enhance operational documentation:
- Runbooks and SOPs
- Known‑error catalog and escalation playbooks
- Monitoring dashboards documentation
Capture and maintain:
- Configuration and integration flow diagrams
- Monitoring coverage improvements and operational insights

Outcome Focus

Improved platform stability and SLA compliance
Reduced incident volume through proactive monitoring and automation
Faster incident resolution with standardized processes
Continuous improvement of operational efficiency and reliability

Work Experience:

Monitor Axway B2Bi services and Sentinel dashboards for alerts, failures, performance degradation, and anomalies.
Escalate issues to L2/L3/SMEs when configuration changes, code/map updates, performance tuning, or network/DB changes are required.
Assist with basic mapping updates or partner-specific adjustments (MBC / Mapping Services / DML flow) following the defined review and release process.
Support staging validation for new or updated maps and partner flows; document test evidence.
Demonstrate working knowledge of Axway B2Bi and Sentinel monitoring concepts, including alerts, dashboards, and transaction visibility.
Possess an understanding of EDI standards (X12, EDIFACT), XML, and common integration protocols (AS2, SFTP, HTTP/FTP).
4+ years of relevant experience.

Educational Qualification:

Bachelor’s Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience).

Skills & Knowledge:

Behavioral Skills:

Critical Thinking
Detail Oriented
Impact and Influencing
Interpersonal Communication
Multitasking
Problem Solving
Time Management

Technical Skills:

Identity & Access Management
Database Administration
IT Support like Software & Hardware Installation, Troubleshooting
Software Validation
Systems Integration
IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

Software Configuration Management Tools like Ansible, Puppet
Citrix technologies like XenDesktop, XenApp, XenServer
Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
Microsoft Office Suite
Relational Database Management System (RDBMS) Software
Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

About the Company

Cencora

Distributes medicines and supports patient care

Cencora buys and distributes medicines for pharmacies, hospitals and physician practices, while helping drug manufacturers bring treatments to patients. Its businesses combine wholesale supply networks with specialty distribution for complex therapies and services that support prescribing and patient access. Customers order medicines through its distribution systems, and its teams manage sourcing, storage and delivery alongside pharmacy operations and manufacturer support. It earns revenue from pharmaceutical sales and fees for logistics and healthcare services. The parent company was formed in 2001 through the merger that created AmerisourceBergen, adopted the Cencora name in 2023, and is headquartered in Conshohocken, Pennsylvania.

Company size: 10,001+
Company stage: IPO
Headquarters: Conshohocken, PA
Founded: 2001

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