Full-Time

Associate Technical Support Specialist

Posted on 6/18/2024

Intercom

Intercom

1,001-5,000 employees

AI-powered customer service solutions provider


Entry

Chicago, IL, USA

Required Skills
Communications
Requirements
  • Solid understanding of tech fundamentals + modern day tools
  • Strong customer focus
  • Strong communication skills
  • Strong problem solving skills
  • Ability to troubleshoot and utilize resources
  • Ability to take on + action feedback
  • Excitement for a support environment
  • Demonstrated success working with Key Performance Indicators (KPIs)
Responsibilities
  • Communicating efficiently and effectively with customers
  • Owning customer communications and issues
  • Becoming knowledgeable about Intercom
  • Ensuring great customer experience with the product
  • Working with product teams to identify issues

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

7%

2 year growth

0%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.