Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Healthcare Scheduling Coordinator

Clinical Support & Patient AdministrationPosted on Nov 11

Part-timeRemote in Philippines$6.2k - $7.3k

About the Job

Requirements

Hands-on experience with Jane EHR, particularly appointment scheduling, patient intake, and administrative workflows.
Experience in behavioral health or mental health practice operations, preferably supporting a counseling or therapy practice.
Strong knowledge of U.S. insurance verification, eligibility, benefits, copays, and insurance portals.
Working knowledge of behavioral health billing and coding, including individual and family counseling services.
Experience handling patient calls, scheduling requests, and administrative responsibilities in a healthcare setting.
Strong spoken and written English communication skills to communicate professionally and empathetically with patients.
Strong organizational skills, attention to detail, and the ability to manage multiple responsibilities independently.
Proficiency in Google Workspace, including Google Docs, Google Sheets, Gmail, and Google Chat.
Ability to work U.S. Eastern Time hours, including evening and Saturday coverage.
Must have relevant work experience.
Must provide an NBI Clearance and/or Local Police Clearance before onboarding.
Must be available to attend video meetings with the camera on when required.
Must have a reliable laptop or desktop computer.
Must have stable high-speed internet with a minimum speed of 25 Mbps.
Must have a noise-canceling headset.
Must have a working webcam for virtual meetings.
Must have a quiet and professional work environment.

Responsibilities

Manage patient appointments, cancellations, and rescheduling using Jane EHR; match clients with appropriate clinicians based on specialties, availability, and scheduling requirements.
Verify patient eligibility, coverage, copays, and benefits through insurance portals, including Blue Cross Blue Shield, UnitedHealthcare, Medicare, and Medicaid.
Assist with billing and coding for individual and family counseling sessions, ensuring accuracy and coordinating with the billing team.
Collect insurance, payment, and intake information; assist patients with registration; and ensure all required documentation is completed.
Handle patient inquiries, appointment requests, scheduling changes, and follow-up calls while maintaining professional and empathetic communication.
Provide daily operational assistance, maintain accurate patient records, and support clinicians during counseling sessions.
Assist with onboarding new counselors, reviewing required documents, tracking outstanding requirements, and maintaining onboarding checklists.
Maintain administrative records using Google Workspace, communicate with team members, and support process improvements.
Assist with insurance authorization requirements and related follow-ups as needed.

Desired Qualifications

Experience supporting a counseling or therapy practice is preferred.

Healthcare Scheduling Coordinator

Winning Assistants · Philippines (Remote) · Part-time · Posted 2026-11-11

Salary: USD 6,240–7,280

Workplace: remote

Description

Job Title: Healthcare Scheduling Coordinator

Position type: Part-Time

Working Hours: Monday, Tuesday, Thursday, Friday, and Saturday, from 9:00 AM to 1:00 PM Eastern Time

Salary rate: $6

Key Responsibilities:

Manage patient appointments, cancellations, and rescheduling using Jane EHR. Match clients with appropriate clinicians based on specialties, availability, and scheduling requirements.
Verify patient eligibility, coverage, copays, and benefits through insurance portals, including Blue Cross Blue Shield, UnitedHealthcare, Medicare, and Medicaid.
Assist with billing and coding for individual and family counseling sessions, ensuring accuracy and coordinating with the billing team.
Collect insurance, payment, and intake information, assist patients with registration, and ensure all required documentation is completed.
Handle patient inquiries, appointment requests, scheduling changes, and follow-up calls while maintaining professional and empathetic communication.
Provide daily operational assistance, maintain accurate patient records, and support clinicians during counseling sessions.
Assist with onboarding new counselors, reviewing required documents, tracking outstanding requirements, and maintaining onboarding checklists.
Maintain administrative records using Google Workspace, communicate with team members, and support process improvements.
Assist with insurance authorization requirements and related follow-ups as needed.

Requirements

Hands-on experience with Jane EHR, particularly appointment scheduling, patient intake, and administrative workflows.
Experience in behavioral health or mental health practice operations, preferably supporting a counseling or therapy practice.
Strong knowledge of U.S. insurance verification, eligibility, benefits, copays, and insurance portals.
Working knowledge of behavioral health billing and coding, including individual and family counseling services.
Experience handling patient calls, scheduling requests, and administrative responsibilities in a healthcare setting.
Excellent spoken and written English communication skills, with the ability to communicate professionally and empathetically with patients.
Strong organizational skills, attention to detail, and ability to manage multiple responsibilities independently.
Proficiency in Google Workspace, including Google Docs, Google Sheets, Gmail, and Google Chat.
Ability to work U.S. Eastern Time hours, including evening and Saturday coverage.

Basic Requirements

Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.

Technical Requirements

Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

Apply

Apply at Winning Assistants

About the Company

Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Winning Assistants provides HIPAA-compliant virtual assistant staffing for healthcare practices by connecting US-based clients with a global pool of trained remote professionals. Clients hire full-time VAs who work in the client’s time zone and handle both administrative and clinical tasks, such as front office duties, medical billing, chart management, dictation transcription, prior authorization, EMR updates, and executive support. The company differentiates itself by combining a global talent pool with healthcare-specific HIPAA training and time-zone-aligned, full-time VAs for a broad US and Commonwealth client base. Its goal is to reduce administrative and revenue-cycle burdens for medical practices by offering scalable, reliable remote staffing that integrates with healthcare operations.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Irvine, CA
Founded: Not listed

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