Manager – Deal Desk

Updated on 6/11/2024



1,001-5,000 employees

AI-powered customer service solutions provider


Chicago, IL, USA

Required Skills
  • First line management experience
  • Proven ability to develop and execute strategic initiatives
  • Strong leadership skills
  • Experience hiring and developing teams
  • Experience in using new technologies
  • Experience managing cross-functional relationships
  • Excellent communication skills
  • Analytical mindset
  • Experience in SaaS or technology-driven environment
  • Ability to thrive in a fast-paced environment
  • Lead, mentor, and inspire a team of deal desk representatives
  • Provide guidance, coaching, and ongoing training to develop team skills
  • Develop and execute deal desk strategy
  • Define and implement scalable processes for deal reviews and approvals
  • Set performance targets and metrics for the team
  • Analyze key performance metrics
  • Partner with senior sales leadership
  • Collaborate with finance and revenue operations

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth



We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.