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Teleperformance Spain

Customer experience and business services

IT Support Technician

Contract
€21k/yr
Mid
Barcelona, Spain
In Person
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Intermediate to advanced proficiency with Microsoft Office.
  • C2 level of Spanish and at least B1 level of English.
  • Solid knowledge of hardware and software.
  • Solid knowledge of Windows and ChromeOS operating systems.
  • Solid knowledge of local network administration in a Windows environment.
  • Solid knowledge of Active Directory and Azure administration.
  • Solid knowledge of client application configuration and management.
  • Solid knowledge of antivirus consoles and Windows Server Update Services.
  • Proficiency with Internet tools and services.
Responsibilities
  • Provide technical support to end users in the office environment.
  • Maintain and manage technology for workstations.
  • Deploy security policies, updates, and logical security controls.
  • Install and configure basic and application software.
  • Configure wired, wireless, or mixed local networks connected to public networks.
  • Install, configure, and maintain multi-user services, applications, and shared devices.
  • Assemble and configure computers and peripherals.
  • Manage logistics associated with installing, configuring, and maintaining microcomputer systems.
  • Diagnose system and network malfunctions through functional testing.
  • Maintain and configure computer equipment, network electronics, and data communication systems.
  • Manage technical incidents and maintain systems such as email and user folders.
  • Resolve technical incidents for the business unit.
  • Provide first-line support for software, hardware, laptops, and printer issues.
  • Manage software vulnerabilities.
  • Comply with service-level agreements and operational-level agreements while ensuring user satisfaction.

About the company

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Teleperformance Spain

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Teleperformance Spain is the Spanish operation of a global customer-experience and business-services company. It delivers customer care, technical support, sales, back-office processing, content-related operations, and other outsourced services for client brands. Multilingual teams support consumers and business customers across phone, messaging, digital, and operational channels. Delivery centers and remote teams are coordinated through workforce management, training, quality, technology, security, and client operations. Roles span customer service, sales, technical support, content operations, team leadership, recruiting, and business support.

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