T

Teleperformance Spain

Runs multilingual customer support and sales services

IT Support Technician - Contact Center Sector

IT Service Desk & End User SupportConfirmed live in the last 24 hours
ContractBarcelona, Spain€21k /yrIn-person

About the Job

Requirements

  • Intermediate/advanced proficiency with Microsoft Office.
  • C2-level Spanish and at least B1-level English.
  • Strong knowledge of hardware and software.
  • Knowledge of Windows and ChromeOS operating systems.
  • Knowledge of local network administration in a Windows environment.
  • Knowledge of Active Directory and Azure.
  • Knowledge of configuring and managing client applications.
  • Knowledge of antivirus consoles and WSUS.
  • Proficiency with Internet tools and services.

Responsibilities

  • Provide first-level technical support to end users in an office environment.
  • Maintain and manage workplace technology and workstations.
  • Deploy security policies, updates, and logical security controls.
  • Install and configure basic and application software.
  • Configure wired, wireless, or mixed local networks connected to public networks.
  • Install, configure, and maintain multi-user services, applications, and shared devices.
  • Assemble and configure computers and peripherals.
  • Manage the logistics associated with installing, configuring, and maintaining microcomputer systems.
  • Diagnose system and network malfunctions using functional tests.
  • Maintain and configure computer equipment, network electronics, and data communication systems.
  • Manage technical incidents and maintain systems such as email and user folders.
  • Resolve technical incidents for the business unit.
  • Provide first-line support for issues involving software, hardware, laptops, and printers.
  • Manage software vulnerabilities.
  • Meet service-level agreements (SLAs) and operational-level agreements (OLAs) while ensuring user satisfaction.

About the Company

Teleperformance Spain

Runs multilingual customer support and sales services

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
1989

Recently Posted Jobs

Explore more opportunities at Teleperformance Spain

See more jobs