Customer Care Advisor

We are looking for a Customer Care Advisor to join our Customer Care team in Belgrade. The Customer Care Advisor is responsible for delivering customer service and support to clients using Clarivate’s Brand IP solution services. This is a fantastic opportunity for someone who enjoys working in a fast-paced, international environment and is passionate about helping customers succeed. If you’re fluent in English, detail-oriented, and eager to grow your career in the world of intellectual property, this role is for you!

About You – experience, education, skills, and accomplishments  

• Proficient in English, with strong written and verbal communication skills

• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, MS Teams, Outlook 

• Bachelor’s degree and/or equivalent work experience

It would be great if you also have…

• 1 year of customer service experience

What will you be doing in this role? 

• Act as first point of contact for assistance via phone, e-mail, chat, or customer service systems. 
• Use customer service skills and product knowledge to resolve cases that are driven by a standard set of variables. 
• Escalate more complex or unique issues to senior staff and ensure appropriate communication with customers.  
• Gathers information from customers to accurately diagnose and understand issues, documenting detailed support requests. 
• Maintains and documents detail customer interactions. Proactively identify when a customer is at risk and follows the adequate process by raising it to the relevant internal stakeholders. 

About the Team  

We provide Trademark maintenance services to world-leading corporations and law firms. Brand IP team consists of experienced Service Account Managers and Customer Care Advisors in Europe, Asia and North America. Support is provided in 5 languages: English, German, French, Italian and Dutch. You will be communicating with different teams worldwide daily, such as Finance, IP Legal, Supplier team, IT Departments, sales etc. to provide valuable customer experience.

Benefits: 

• Holidays: 25 days paid leave per annum  

• Private Health Insurance  

• Paid Lunch  

• Yearly Bonus  

• Yearly Merit Plan  

• My Learning Platform  

• Fit Pass  

• Life Insurance 

• Accident Insurance 

• Company bicycles for rent free of charge

Hours of Work  

This is a full‑time position with core working hours aligned to the CET time zone. Our team operates between 09:30 and 17:30. The role is hybrid, with an expectation to work from our Belgrade office at least three days every other week. During the initial onboarding period, however, you will be required to work on‑site daily to ensure effective training and integration.

Only shortlisted candidates will be contacted.

#LI-Hybrid

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.