Data Center Engineering Operations Manager

Description

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Engineering Operations Manager to join our expanding Infrastructure Operations team.

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. A DCEO Manager is one of our most senior management roles in the data center environment. In this role you will be responsible for leading an organization, managing Managers and/or Facility Managers who own data center facility infrastructure. The ideal candidate for this role will have an understanding data center IT infrastructure, data center facilities infrastructure and understand how the two coexist. If this understanding is contextual you will be served well by your experience.If you are passionate about the Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for!


This position requires that the candidate selected obtain and maintain an active Reliability Status security clearance with the Government of Canada.
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Chez Amazon, nous travaillons pour devenir l'entreprise la plus centrée sur le client au monde. Pour y parvenir, nous avons besoin de personnes exceptionnellement talentueuses, brillantes et motivées. Si vous souhaitez nous aider à construire le lieu pour trouver et acheter tout en ligne et continuer à développer et étendre l'infonuagique, c'est votre chance de participer à l'histoire.
L'organisation des opérations d'infrastructure recherche une personne extraordinaire avec des compétences éprouvées en leadership et en gestion pour occuper un poste de leader dans notre organisation des opérations des installations .

Un Responsable des Opérations d'Ingénierie de Centre de Données est l'un de nos rôles de gestion les plus élevés dans l'environnement des centres de données. Dans ce rôle, vous serez responsable de diriger des gérants des Responsables de Zone et/ou des Responsables d'Installation qui sont propriétaires de l'infrastructure des installations des centres de données.

Le rythme, l'échelle et la croissance de la plateforme de centres de données d'Amazon vous mettront au défi. Nos normes intransigeantes, alors que nous cherchons continuellement à innover pour nos clients, vous pousseront vers de nouveaux niveaux de créativité. À ce niveau, Amazon est unique en ce sens que nous recherchons des leaders expérimentés qui ont évolué pour être hautement stratégiques dans leur approche de la gestion de leur unité commerciale, tout en comprenant comment diriger de grandes équipes par l'exemple et qui n'hésiteront pas à retrousser leurs manches lorsque les besoins tactiques le dictent.


Key job responsibilities

Responsibilities
· Hiring, managing, and developing the operations management team including compute operations managers, engineering operations managers, logistics operations managers, and security operations managers.
· Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency.
· Planning and executing the Infrastructure Operations component of new AWS data center build outs, new co-location build-outs, AWS data center expansions, and co-location expansions, including server hardware install, troubleshooting and repair, security system install, troubleshooting and repair, and related Operations tasks.
· Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers to include preventive maintenance, corrective maintenance, and change management.
· Vendor management of co-location data center services providers to meet or exceed contracted performance SLA’s.
· Safety, security, and availability incident response, incident management, and incident resolution.
· Continuous improvement of operational processes, procedures, methods, and tools.

About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- Bachelor's degree in engineering, computer science, or related field.
- 5+ years as a manager of managers.
- 10+ years managing data center operations, facility engineering, critical environments, build-outs, or similar.
- 5+ years delivering complex projects with proven track record.
- 5+ years owning mission-critical teams/products; autonomous management of geographically distributed infrastructure teams; fluent in French and English (required for global/provincial Amazon interactions).
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- Diplôme universitaire (Bac+3/4) en ingénierie, informatique ou domaine connexe.
- Plus de 5 ans comme manager de managers.
- Plus de 10 ans en gestion d'opérations de centres de données, ingénierie des installations, infrastructures critiques, construction/évolution, ou similaire.
- Plus de 5 ans réalisant des projets complexes avec historique démontré.
- Plus de 5 ans gérant équipes/produits critiques de façon autonome (équipes d'infrastructure dispersées) ; maîtrise du français et de l'anglais (exigée pour interactions Amazon mondiales/provinces canadiennes).

Preferred Qualifications

- Master's degree in Engineering and Business Administration, or related fields.
- 5+ years using continuous improvement methodologies (Lean, Six Sigma).
- 5+ years as technical PM or team member on data center build-outs and startups.
- 5+ years in IT infrastructure (compute/storage servers, networking, service delivery).
- 4+ years in hardware/security install, troubleshooting, repair; data center mechanical/electrical/controls operations (preventive/corrective maintenance, change management).
- Vendor management for co-location SLAs; incident response/resolution; process improvements; hiring/developing high-performing teams; SME in data center systems.
- 5+ years excellent written/verbal communication; data-driven examples of Amazon Leadership Principles.
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- Maîtrise en ingénierie et administration des affaires, ou domaines connexes.
- Plus de 5 ans utilisant des méthodologies d'amélioration continue (Lean, Six Sigma).
- Plus de 5 ans comme chef de projet technique ou membre d'équipe pour construction/démarrage de centres de données.
- Plus de 5 ans dans l'infrastructure TI (plateformes serveurs calcul/stockage, réseau, prestation de services).
- Plus de 4 ans en installation/dépannage/réparation matériel/sécurité ; exploitation/maintenance systèmes mécaniques/électriques/contrôles (préventive/corrective, gestion des changements).
- Gestion fournisseurs colocation (SLA) ; réponse/gestion/résolution incidents ; amélioration processus ; recrutement/évolution équipes performantes ; expertise systèmes centres de données.
- Plus de 5 ans excellentes communications écrite/verbale ; exemples data-driven des Leadership Principles Amazon.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.