Cabify
App-based ride-hailing with corporate services
Customer Support Analyst - Customers Operations
About the job
- Demonstrable experience designing complex workflows and orchestrating application programming interfaces using n8n or similar no-code platforms.
- Practical fluency configuring large language models such as Claude and Gemini, and knowledge-management tools such as NotebookLM.
- Ability to prototype and deploy internal support interfaces or tools using AI-powered low-code platforms.
- Familiarity with integrating AI voice solutions such as ElevenLabs and Amazon Connect.
- Ability to build scalable local solutions under strict technical standards and align them with the global architecture.
- Ability to evaluate AI-generated outputs and integrate them safely into daily operations.
- Ability to prioritize structural automation work over low-impact tactical requests.
- Ability to influence, train, and raise the technical knowledge of Customer Support Specialists and Coordinators.
- Analyze systemic friction and identify operational bottlenecks that cause customer-facing delays or errors.
- Create architectures for agile technology solutions and propose internal support workflows that increase user autonomy and reduce contact volume.
- Implement and deploy no-code or artificial-intelligence-based tools to eliminate repetitive tasks and improve operational accuracy.
- Define quality standards and criteria so that local integrations and automations remain technically coherent across Operations Excellence.
- Automate ticket triage, sentiment analysis, data extraction, and high-precision response generation.
- Optimize telephone-support workflows and interactive responses through AI voice solutions.
- Translate manual operational processes into automated workflows that improve speed and reduce errors.
- Promote everyday use of artificial intelligence among Customer Support teams.
- Familiarity with or ability to integrate AI voice solutions such as ElevenLabs and Amazon Connect.
About the company
Cabify is a ride-hailing service that connects passengers with professional drivers via a mobile app. It operates in eight countries and more than 40 cities across Latin America and Spain, serving both individual riders and businesses. Users book trips in the app, see the price upfront, and the platform takes a commission from each ride as its main revenue. For businesses, Cabify offers corporate plans that include features like real-time journey tracking, cost controls, and limits on price, time, and service area. Rides are geo-tracked and drivers are vetted to ensure safety and quality, with extra hygiene measures and a shareable real-time route option for added security. The company aims to provide safer, higher-quality, and more transparent travel experiences through its service.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$617.8M
Headquarters
Madrid, Spain
Founded
2011
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Simplify's Take
What believers are saying
- Cabify reported $950 million 2025 revenue, up 10.7%, showing durable demand.
- July 2026 Drivalia added nearly 100 electric vehicles to Cabify Madrid.
- Atleti’s September 2026 mobility partnership expands Cabify’s brand and event traffic.
What critics are saying
- Catalonia’s 2026 taxi law threatens Barcelona VTC licenses and Cabify’s core market.
- Valencia’s 2026 VTC rules impose €6,000 fines and tighter operating constraints.
- Uber and local taxi operators compress margins, forcing Cabify into subsidy-heavy competition.
What makes Cabify unique
- Cabify pairs ride-hailing with corporate mobility across Spain and Latin America.
- Cabify’s 2025 focus on electric fleets differentiates it from price-first rivals.
- Cabify’s safety positioning still wins users; 79% cite security guarantees.
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Benefits
Hybrid Work Options
Flexible Work Hours
Professional Development Budget
Mental Health Support
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 0%Incognia, a cross-device risk intelligence provider, has partnered with Cabify, an international mobility platform operating across six markets and 40 cities in Spain and Latin America. The partnership aims to strengthen safety and fraud prevention for drivers and riders using device and location intelligence. Cabify selected Incognia to combat sophisticated fraud schemes including fake rides, identity manipulation, GPS spoofing, promotional abuse, ban evasion and driver account sharing. The solution combines device fingerprinting, tamper detection and precise location intelligence whilst maintaining seamless user experiences. According to Cabify, 79% of its users choose the platform for its security guarantees. The partnership follows Incognia's recent announcement that it tripled year-over-year revenue and now serves over half the world's largest food delivery and ride-hailing companies.
Atlético de Madrid signs mobility partnership with Cabify. * 16 hours ago Roger Hampel Image: Atlético de Madrid Atlético de Madrid has announced a new partnership with Spanish mobility company Cabify, which becomes the club's Official Mobility Partner as part of a broader initiative aimed at improving matchday transport and fan access to the Riyadh Air Metropolitano. The agreement covers both the men's and women's first teams and includes Cabify's presence within the club's future Ciudad del Deporte development project, the large sports and leisure complex planned around the stadium area in northeast Madrid. Focus on matchday mobility and fan experience Atlético de Madrid. Under the agreement, Atlético supporters will have access to mobility promotions and activations connected to matchdays at the Riyadh Air Metropolitano. These initiatives are expected to include discounted rides, promotional campaigns, giveaways and other digital activations linked to the club's match schedule. For clubs with stadium capacities approaching or exceeding 60,000 spectators, transportation infrastructure has become a critical component of matchday operations. Partnerships with mobility platforms allow clubs to address access challenges while improving the overall visitor experience. Integration with Atlético's long-term stadium district strategy. The collaboration also extends beyond immediate matchday operations. Cabify will be integrated into Atlético's long-term Ciudad del Deporte project, which aims to transform the area surrounding the Riyadh Air Metropolitano into a multi-purpose sports and entertainment district. The development is designed to position the stadium environment as a year-round destination combining sport, leisure, commercial activity and community spaces. By incorporating mobility services into the project's infrastructure planning, Atlético seeks to ensure that the venue can accommodate increased visitor traffic as the complex expands. Executive comments. Óscar Mayo, Atlético de Madrid's General Director of Revenue and Operations, said the agreement addresses an important aspect of the matchday experience: "We are fortunate to have the support of 70,000 fans every time we play at home. A key factor in their experience is transportation, and this partnership with Cabify allows us to make journeys to the stadium easier and more comfortable." Óscar Mayo also emphasised the role of the partnership within the club's broader development plans: "The alliance with Cabify goes beyond the present and will be a strategic pillar of the Ciudad del Deporte project, which aims to transform the area around the Riyadh Air Metropolitano into a major sports and leisure destination." Cabify Spain CEO Alberto González described the collaboration as a natural partnership between two organisations rooted in Madrid.
Madrid-based multi-mobility company Cabify has closed a $110 million funding round from Orilla Asset Management and AXIS to accelerate its growth strategy. The investment follows a €40 million loan from the European Investment Bank and an acquisition of a 1.26% stake by Mutua Madrilena last year. CEO Juan de Antonio says the company expects to triple revenue over the next three years whilst reaching "a stage of maturity and sustainable growth that is unique in its sector." Cabify plans to expand to more than 25 new cities across Spain and Latin America. The company is targeting zero-emission vehicles for all trips in Spain by 2025 and Latin America by 2030. The EIB loan will fund the purchase of 1,400 electric vehicles as part of these sustainability goals.
- Cabify, a mobility company that develops technology to transform cities, announces a milestone in its alliance with Autonomy, a "Rent to own" vehicle rental company, which will accelerate the path towards the electrification of its fleet in Argentina.
Cabify and Polestar have partnered to decarbonise the PHV transportation sector in Barcelona and madrid. Thanks to the collaboration between both companies, Cabify users will have at their disposal 100 Polestar vehicles, specifically the Polestar 2 Long Range Single Motor Plus model, which will be available in these cities, 50 in each of them.In addition, this collaboration between both companies will also benefit companies and freelancers that collaborate with Cabify in Barcelona and Madrid, as they will be able to acquire Polestar vehicles at a reduced price.Javier Dorado, Cabify's Director of Public Affairs in Spain, said that "Polestar is the best traveling companion we could have in our commitment to sustainability and innovation. With the acquisition of these new 100% electric vehicles, we reaffirm Cabify's commitment to the city of Barcelona, promoting a more efficient and environmentally friendly urban mobility. We will continue working to improve the city's air quality, increasing the use of shared vehicles and reducing emissions from cars connected to our platform".Pedro Parra, Commercial Director of Polestar Spain, stated that "these kinds of agreements are very important for our brand as they help us to give visibility to our products as well as contribute to our main objective which is to promote and accelerate the sift to 100% electric mobility. We are very happy that Cabify's customers can appreciate the quality of our Polestar 2." He added that the Polestar 2 vehicle was chosen for its quality, comfort, soundproofing and livability.Polestar 2 vehicles are 100% electric, zero-emission vehicles with a range of up to 655 kilometers in urban use. They have been selected for their quality attributes, comfort for passengers and drivers, soundproofing, and habitability