Relationship Officer

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

30% Does clients recruitment and orientation to VFT- MFB LIMITED loan products and Services

·       Markets VFT- MFB LIMITED loan products and services and finds clients in designated areas of operation

·       Screen clients according to the loan products eligibility criteria

·       Trains Clients on VFT- MFB LIMITEDs’ Credit Policies and Procedures as per the set policies for each loan product

·       Ensures that Branch Manager/Loan supervisor asses clients on their understanding to the loan policies and procedures

·       Carries out Business visit to clients with a view to verifying if the business produces a regular income to enable the client to pay back the loan

·       Conducts cash flow analysis and credit investigation and background investigation to determine client’s credit worthiness and character

·       Open and maintain client’s files and ensure that all required information is filed according to the laid down policies

·       Responsible for recruiting credit worthy borrowers.

·       Ensure all clients receiving loans has business and are residents;

·       Ensures all loans are genuinely guaranteed

·       Ensures clients are well-known by local leaders/village authorities

15% Process loan applications

·     Ensures that clients read and understand each and every loan processing form before filling

·     Assists clients in filling and completing loan application forms and ensures that the forms are properly filled and affixed with clients’ photos

·     Facilitates deposits of the required cash security savings into the VFT- MFB LIMITED Bank Account

·     Ensures that clients complete all other collateral requirements as per the set policies according to the loan products

·     Fills Loan checklist and loan assessment and recommendation form.

·     Presents the loan applications to the branch credit committee

(15%)

Manages and controls loan repayment

·     Adhere to the zero tolerance policy of loan repayment

·     Responsible in ensuring that repayment of loans is done as per the agreed schedules 

·     Immediate and close follows up on all delinquent loans to ensure on time repayment

·     Responsible in ensuring that fines are instituted where and when appropriate according to the set policies and procedure

(10%)
markets VFT-MFB loan products/champions growth

·       Plans & initiates promotional measures within target market of the branch

·       Ensures the monthly targets are met

·       Ensures he is a good VFT ambassador to the public and at all-time keeps & sales good image of VFT

(10%)

Provide quality and good customer service to clients

·     Review legal documents and security files of approved loans

·     Develop & maintains good working relations with client

·       Responsible for ensuring quality and good customer service at all times

·       Advice branch/business center on clients complains and other customer care related issues

·       Solve, seek for solutions of clients need as per policy

(10%)
working relations/atmosphere 

·     Keeps himself and others safe and secured; reports accidences

·     Plans & book leave schedule and ensures he takes leave timely

·     Keep and maintains respect and Christian values all the time

·     Keeps VFT-core values and reports any violations

·     Responsible for his welfare i.e work life balance

·     Attends and participates on devotions and other staff

 social welfare

·     Participate in forming a strong team spirit with Christian Values

(10%)

Reporting/Information flow

·     Ensures timely submission to Branch/business center daily and weekly reports

·     Provide feedback to branch/business center staff of strategic issues, business matters and changes

·     Reports unethical behaviour around him to the audit and investigator

·     Implements and communicate audit issues

DISCLAIMER;-

'VisionFund maintains a zero-tolerance policy for violence, abuse, or sexual exploitation against children and vulnerable adults by any staff or affiliates. To ensure client and community protection, we strictly prohibit hiring anyone with an unsuitable background, regardless of whether their role involves direct contact. Every team member must understand these safeguarding priorities and remain open to ongoing training.

Applicant Types Accepted:

Local Applicants Only