Forward Deployed Engineer
Titan
Forward Deployed Engineer
Titan
AI-enabled MSP platform integrating acquisitions
Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7.
In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Amazon, Harvard, Stanford, and MIT.
Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.
Titan's Forward Deployed Engineering team works with our partners and customers to put AI agents into production across their operations. We sit at the intersection of partner delivery and core platform engineering.
Forward Deployed Engineers lead Titan deployments end to end with our MSP and enterprise partners. You own discovery, scoping, the build, and the production rollout, working directly with partner IT teams. You'll architect integrations, write production code, and deploy agents at scale, then sit with customer and partner leadership to shape business outcomes and strategy.
You own and measure success by adoption in production, measurable impact on customer and partners' operations, and field feedback that evolves our platform and agents. You work closely with other engineers, Operations, Product, and GTM.
This role is based in San Francisco or New York City, in office.
Own technical delivery across partner and customer deployments, from first integration to stable production
Define the problems needing solving in each deployment and scope what to build to solve them
Build performant and reliable agents, integrations, and systems each deployment needs
Embed with portfolio teams and customers, understand how they work, and drive adoption of the tools you build
Architect and build the high-quality software systems that power Titan's core platform
Turn what works in one deployment into tools, playbooks, and building blocks the next one can reuse
Bring 3+ years of experience in engineering or technical deployment, including customer-facing work
Have owned and shipped complex systems in ambiguous, fast-moving environments
Take extreme ownership of problems and delivery
Write and review production-grade code in TypeScript, Python, or a comparable stack
Have built or shipped LLM-powered systems and know how model behavior shapes the product experience
Communicate clearly with engineers, customers, and partner stakeholders
Bonus: experience in IT operations, MSPs, or infosec
Titan is a holding company that buys established MSPs and deeply integrates its augmented AI platform into their core operations. Its platform layers into an MSP’s software stack and uses AI agents to handle routine tasks alongside human technicians, increasing speed and freeing experts for higher-value work, while adapting to different client tools. Unlike typical private equity roll-ups, Titan focuses on boosting efficiency, margins, and scalability through tech-enabled services and a strong AI-enabled operating model, backed by substantial funding and experienced leadership. The goal is to transform MSPs into proactive technology partners and redefine the economics and service quality of the global IT services market.
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