D

Disco

Cloud-based e-discovery platform powered by AI

Vice President - Customer Success & Enablement

Full-Time
No salary listed
Senior, Expert
Austin, TX, USA
In Person
Customer Experience & SupportCustomer Education & Training, Customer Success
No H1B Sponsorship

About the job

Requirements
  • At least 7 years of total Customer Success or related experience, including account management or customer-facing software-as-a-service roles.
  • At least 5 years of people management experience.
  • At least 2 years of experience managing managers and directors.
  • Fluency in consumption-based revenue models, including building and interpreting metrics that isolate a Customer Success organization's contribution to growth without a traditional renewal base.
  • Working knowledge of modern Customer Success platforms such as Planhat or equivalent, including health scoring, playbook and call-to-action automation, and using platform data to drive account strategy and reporting.
  • Demonstrated ability to coach managers of managers, build accountability-driven performance cultures, and make difficult talent decisions with courage and fairness.
  • Familiarity with applying artificial intelligence-driven capabilities within a Customer Success motion, internally for efficiency and externally for client-facing product adoption.
  • Must be legally authorized to work in the United States without sponsorship now or in the future; visa sponsorship and transfers are not offered.
Responsibilities
  • Lead DISCO's Customer Success organization by setting the strategy, programs, standards, and operating cadence for driving client value and consumption growth.
  • Manage the Customer Success leadership team and, through them, the broader Customer Success Manager organization, overseeing account planning, performance management, and professional development.
  • Own the enablement function, including client training, playbooks, and adoption programs.
  • Partner with Sales, Product, Marketing, and Finance so Customer Success operates as a high-performing part of the go-to-market organization.
  • Build and scale department-wide programs that help clients realize the value of DISCO through proactive engagement, adoption of strategic product capabilities, and account-specific value-driving initiatives.
  • Own frameworks, playbooks, and execution standards for customer value programs; report to executive leadership and use department key performance indicators to guide priorities, resourcing, and performance management.
  • Partner with Marketing and Product to lead the Client Advisory Board, developing content and strategy that advance business objectives and provide a high-value participant experience.
  • Set and execute the department's technology strategy, using technology and artificial intelligence to improve efficiency while maintaining client experience quality; define adoption standards and ensure measurable return on investment.
  • Evolve client enablement programs, including client-facing programs and training strategies that help customers use DISCO products and realize value from artificial intelligence features; keep enablement content and delivery current with product releases and client needs.
  • Represent Customer Success in client-impacting and go-to-market initiatives involving Marketing, Sales, Product, and Professional Services, and contribute client context and the Customer Success perspective to cross-functional planning and decisions.
Desired Qualifications
  • Prior experience in legal technology, eDiscovery, or another complex business-to-business software-as-a-service environment serving sophisticated expert users such as attorneys or technical buyers.
  • Experience in the legal technology market.
  • Experience leading onboarding, training, or customer enablement functions.

About the company

D

Disco

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cbWebsite

DISCO provides a cloud-based e-discovery platform for legal teams, including law firms, corporate legal departments, and government agencies. It helps identify, collect, and produce electronically stored information for legal cases. The platform uses artificial intelligence to speed up and improve the accuracy of document reviews and supports internal investigations, complex litigation, and FOIA requests. It uses a flat-rate pricing model based on data volume (gigabytes), which makes costs predictable, and runs on AWS for data security and 24/7 access. It emphasizes ease of use, scalability, secure data sharing, and access to dedicated e-discovery professionals. Overall, its goal is to give legal teams a secure, scalable tool that handles large data sets efficiently without surprise costs.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Austin, Texas

Founded

2013

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Simplify's Take

What believers are saying

  • Q2 2026 revenue reached $43.1 million, up 13%, and guidance rose.
  • Large customers hit 354 on June 30, 2026, up 10% year over year.
  • Auto Review set a Q2 revenue record; services revenue grew 18%.

What critics are saying

  • August 2026 unified litigation remains a five-firm pilot; no revenue yet.
  • RelativityOne, Everlaw, Nuix, and Reveal launched agentic AI in August 2026.
  • If buyers standardize on Google and Thomson Reuters ecosystems, DISCO becomes a feature.

What makes Disco unique

  • August 2026 unified litigation merges matter facts with U.S. case law.
  • Auto Review and Advanced Research embed agentic AI directly into litigation workflows.
  • DISCO sells cloud e-discovery with predictable per-gigabyte pricing for regulated buyers.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Competitive base salary
  • Start-up
  • Open PTO
  • Free catered lunches
  • Growth opportunities
  • Medical, dental, and vision, 401(k)

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
LawNext
Sep 3rd, 2026
ILTACON news round-up Part 1, E-Discovery: DISCO, Everlaw, Nuix, Relativity, Reveal.

ILTACON news round-up Part 1, E-Discovery: DISCO, Everlaw, Nuix, Relativity, Reveal. Last week's ILTACON, the annual conference of the International Legal Technology Association, brought what may have been the busiest news cycle I can remember for this conference, with a torrent of product announcements dominated by two themes: agentic AI and the Model Context Protocol. I have already covered the conference and several of the week's biggest stories - including LexisNexis's Legal Intelligence Engine, Thomson Reuters' launch of its Thomson LLM, and Clio's hiring of Pablo Arredondo to lead a new judiciary initiative. Now, as I dig out from a hectic week, I am rounding up here other notable announcements from the conference. I'll do this in four parts: * Part 1: E-Discovery. * Part 2: Litigation. * Part 3: Documents, Data and AI. * Part 4: The Business of Law Let's start with e-discovery. Note: I used Claude to assist in creating the summaries. DISCO enhances ai-powered Auto Review and launches Advanced Research. E-discovery company DISCO announced an enhancement to its gen AI-powered Auto Review product designed to remove the prompt-engineering hurdle from AI document review. The new capability improves tag descriptions based on a user's plain-language feedback, runs tests on sample documents, and generates new prompts with improved performance metrics - letting legal teams refine their own AI review instructions without prompt-engineering expertise or reliance on outside legal service providers. James Park, DISCO's director of AI consulting, called it an "easy button" for complex reviews. "We're removing the technical trial-and-error of prompting to give litigators full access to the power and speed of AI review without relying on legal service providers." The announcement followed DISCO's pre-conference launch of Advanced Research, an agentic AI application for fact investigation that uses multi-step reasoning to work through complex queries and generate memos, deposition outlines, and timelines. "Advanced Research is a purpose-built eDiscovery tool for fact investigation that's designed to tackle complex queries using agentic 'deep thinking' reasoning to lean into challenging questions and deliver thorough responses to inform the best investigative strategy," the company said. And those announcements follow one I covered early in August of DISCO's launch of a unified litigation solution that combines the facts of a matter with relevant U.S. case law. Everlaw announces four AI partnerships, positioning itself as the evidence layer. E-discovery company Everlaw announced strategic partnerships and integrations with Thomson Reuters CoCounsel Legal, Harvey, Google Cloud's Gemini Enterprise for Legal, and Microsoft 365 Copilot, connecting those AI tools to what Everlaw calls its governed evidence foundation. The integrations make Everlaw unique among e-discovery companies in allowing legal teams to access, search and analyze their evidence and data from partner AI platforms, the company says. "The other leading platform's MCP offering is limited to project settings and admin tasks and does not provide access to evidence," a spokesperson said. A Harvey user could search millions of documents in Everlaw to extract case-critical details, for example, while a Copilot user could draft deposition questions using facts organized in Everlaw. Throughout, Everlaw remains the system of record for the underlying evidence, permissions and audit trail, the company says. Founder and CEO AJ Shankar said litigation data is too complex for any "single silver bullet" and that Everlaw's integration ecosystem gives customers freedom to connect their preferred AI tools to the evidentiary record. The CoCounsel Legal and Harvey integrations are expected to be available to joint customers in fall 2026. The Gemini Enterprise MCP integration is in private preview, and the Microsoft Copilot connector is now live. The announcement builds on Everlaw's previously announced work with Anthropic's Claude for Legal and its partnership with Legora. Nuix expands generative AI in Nuix Discover, debuts AI Chat. Nuix announced a major gen AI expansion of Nuix Discover, its legal review and e-discovery platform, headlined by AI Chat, a conversational interface that lets reviewers, attorneys and investigators interrogate case data in natural language and receive synthesized answers with citations to documents and a complete audit trail. The broader release also includes Document Summaries generated at ingestion, Semantic Search for locating material by meaning rather than exact terms, Similar Documents for surfacing documents that share characteristics, and AI Clustering and Visualizations that map document collections to give review teams an early read on key issues and outliers. Nuix says the capabilities are built into both early case assessment and review workflows. In the announcement, Ilona Meyer, executive vice president for Nuix Discover, said that answers are grounded in case data and auditable - the standard, she said, that the legal profession demands. AI Chat is available now through an early adopter program, with general availability in December 2026. The other gen AI capabilities become generally available on Sept. 4. Relativity integrates RelativityOne with Google's Gemini Enterprise for Legal. Relativity announced that RelativityOne now integrates with Google Cloud's Gemini Enterprise for Legal through the Model Context Protocol, as part of Google's launch of the new legal-specific offering. Gemini Enterprise for Legal is one of the first in a series of packaged industry solutions built on the Gemini Enterprise platform, delivering domain-specific AI capabilities that may include tailored agents, specialized skills, data connectors, and model optimizations for legal practice. The Relativity MCP now connects to Gemini Enterprise, adding a conversational agentic execution layer on top of RelativityOne, the company said. This lets system administrators - including litigation support teams, legal operations, service providers and developers - stand up new matters, align workspaces to the structure of their data, and manage access and workflows through natural language. "Our goal in connecting RelativityOne directly to Gemini Enterprise for Legal is to make leveraging advanced AI both practical and actionable for legal teams," said Chris Brown, Relativity's president. "This integration empowers users to orchestrate matters and workflows inside RelativityOne, their sensitive data never leaving the platform and the substantive analysis staying within Relativity aiR." Earlier this month, Relativity announced Relativity claiR, a conversational AI interface that lets lawyers ask plain-language questions across an entire RelativityOne matter and get back answers with citations to the underlying record. Reveal launches agentic AI suite, adds CoCounsel integration. Reveal made two announcements during the conference. It launched Reveal AI, a new agentic AI suite designed to move e-discovery beyond AI-assisted tasks toward AI that can plan and execute casework. "Reveal AI brings together under a single, unified approach the AI technologies and analytics that legal teams have relied on for years, including aji for document review and ASK for fact-finding and analysis," the company said. While new capabilities will continue to be added to the agentic AI suite in the months ahead, the first addition is agentic case building, capable of assembling chronologies, surfacing key facts, and drafting deposition materials. Future plans include an agentic interface that orchestrates workflows across the entire Reveal product suite, which includes Logikcull, Reveal Enterprise, Onna, and Reveal Hold. It also announced an integration with Thomson Reuters' CoCounsel Legal that lets litigation teams bring reviewed case evidence directly into AI-powered research, analysis and drafting, without manually exporting and re-uploading documents. "The integration addresses the disconnect between document analysis and case strategy that has long created a gap between attorneys responsible for developing and arguing a case and the highly technical work of eDiscovery," the company said. Evidence brought to light in Reveal can now be pulled directly into CoCounsel Legal for reasoning alongside the Westlaw case law database, Thomson Reuters' Practical Law guidance and the organization's own proprietary knowledge, with no manual export required, the company said.

LawNext
Aug 5th, 2026
DISCO moves beyond e-discovery with 'unified litigation solution' that combines case facts and case law.

DISCO moves beyond e-discovery with 'unified litigation solution' that combines case facts and case law. DISCO is moving beyond e-discovery, the technology that has been its bread and butter ever since its founding in 2013, to launch what it describes as the industry's first unified litigation solution, an AI-native application that combines the facts of a matter with relevant U.S. case law. The product, which the company has not yet named, is currently in pilot with five law firms on live cases, with general availability planned for early next year. In an announcement today, DISCO said that the initial product will bring together a matter's facts and the controlling law, alongside what it says are patent-pending, litigation-specific workflows, all accessible through what it describes metaphorically as a single pane of glass. "DISCO's unified litigation solution brings your facts and the controlling law together in a single pane of glass that connects your evidence, claims, and legal authority within and across matters, and evolves with every new fact," the product's website says. Over time, DISCO says, it plans to build out a full suite of integrated capabilities spanning the life of a matter from filing to verdict, covering fact development, drafting, case strategy, trial preparation and case management. By carrying case context and prior work product forward across those stages, DISCO said, firms will be able to surface institutional knowledge now scattered across their lawyers and matters." "We believe a solution that understands a case and the law and carries that context forward will give litigation teams a strategic advantage and unlock a wealth of institutional knowledge and expertise that today sits siloed within individual lawyers and individual cases," said CEO Eric Friedrichsen in announcing the product. "This is litigation evolved." Richard Crum, DISCO's chief product, technology and strategy officer, characterized the launch as "the first step in what we see as a command center for complex litigation." The announcement included an endorsement from one of the pilot firms, Am Law 200 firm Quarles & Brady. "Most legal tools are built for lawyers, but not litigators," said litigation partner Brandon Krajewski. "DISCO's approach is exciting because it brings together the facts of a matter and the relevant law in a single platform specifically engineered for the stakes and complexity of modern litigation." DISCO says the solution will also give customers significant control to build their own workflows, agents and tools, so that firms' own best practices shape how the platform works within and across matters. The announcement is short on details, but I will be meeting with DISCO executives at ILTACON in a few weeks, and I hope to report more on the product and the company's strategy then.

Law.com
Jul 24th, 2026
Legaltech Rundown: NetDocuments releases new apps, Epiq announces new agentic AI features, and more.

Legaltech Rundown: NetDocuments releases new apps, Epiq announces new agentic AI features, and more. An update on the legal tech market's past week, from product launches to new partnerships The fast-paced legal tech world is constantly evolving. At Legaltech News, we always try to bring you the latest news on hirings, product and feature releases, new integrations, legal tech mergers and acquisitions and more. The Legaltech Rundown is a weekly update of legal tech happenings that might have gone under the radar. Caseway/Sidian: Court-form automation company Caseway AI and redaction company Sidian Technologies announced Thursday a partnership pairing Caseway's CaseForm with Sidian's Data Guard for U.S. law firms. CaseForm auto-populates court and government forms from a firm's existing case documents and Data Guard strips sensitive identifiers, such as Social Security and financial account numbers, before filing, addressing redaction obligations under jurisdictional rules like California Rule of Court 1.201. Corsearch: Trademark and brand protection company Corsearch announced Wednesday the appointment of Todd Morris as Chief Executive Officer. Morris joins from InMarket, an artificial intelligence-powered media and ad measurement company, where he served as CEO. He has also held leadership roles at Procter & Gamble, served as Global President of Catalina, and was CEO of Label Insight prior to its acquisition by NielsenIQ. Under Morris, Corsearch plans to continue investing in AI-powered technology including its Zeal and TrademarkNow products. Descrybe: Legal technology company Descrybe announced Friday the launch of Descrybe Open Connector, an initiative allowing law firms and legal organizations to build custom AI-powered legal research tools on top of the Descrybe Legal Engine, a legal research tool covering U.S. primary law. The release includes two open-source components: a Python software development kit for connecting custom applications to the Legal Engine, and a set of prebuilt legal research workflows for tasks such as creating research roadmaps, identifying authorities, and auditing citations and quoted language. DISCO: Litigation technology company DISCO announced Thursday the appointment of Andre Mintz to its Board of Directors, effective July 21. Mintz most recently served as Vice President, Global Security and Privacy at Meta, and has previously worked at Newport Group, Red Ventures, Nuance Communications, Leviathan Security Group, Microsoft, Reuters and FedEx. He also sits on the board of Q2, a publicly traded fintech company. Epiq: E-discovery and legal services provider Epiq announced Tuesday the launch of early access to expanded agentic capabilities in Epiq AI Accelerate, designed to allow users to conduct system-wide processes through natural language requests. The capabilities are powered by Anthropic's Claude models paired with proprietary software and are accessible through the Epiq Service Cloud. Supported processes include workspace management, processing and imaging, document search, summarization, review, and export, and production set identification and conflict searches. The new capabilities are set to roll out to general availability beginning in August. EverSettled: Consumer-facing estate settlement platform EverSettled announced July 16 that it raised a $5 million seed round led by Emergence Capital, with participation from Seedcamp, Bridge Ventures, Alumni Ventures, Entrepreneurs First, Transpose Platform, and angel investors including Paul Copplestone, Henry Irish, Barney Hussey-Yeo, Charles Jolley and Professor Chris Mairs. EverSettled offers a checklist-based platform guiding families through estate settlement, supported by an AI assistant. The company said it will use the funding to hire across engineering, marketing, growth, and legal, and to expand the platform to handle more complex estate cases. Flank: Legal AI agent developer Flank announced Thursday the launch of Flank Record, an AI agent designed to organize an organization's contract records, extract relevant data from signed agreements and provide answers to questions regarding contracts under human supervision. The agent can answer questions provided through channels including Slack, Microsoft Teams and email. Greenshoe: SEC reporting platform Greenshoe announced Thursday the launch of Continuous Disclosure Intelligence, a tool that monitors regulatory, market, governance and peer developments on an ongoing basis rather than at fixed reporting intervals and generates draft updates as changes occur. The platform uses a rule and citation engine that maps disclosure sections to relevant SEC rules,offers peer comparison against cohorts and continuous form checks, and provides exportable Microsoft Word documents with redlines and comments. Intapp: Legal tech provider Intapp announced July 15 the general availability of Celeste, an AI tool designed to handle business-side workflows for professional firms, including deal screening, conflicts clearance, business development, and lateral hiring. The tool comes with a library of prebuilt workflows covering areas such as origination, intake, conflicts, pricing, fundraising, and lateral hiring, along with a no-code workflow builder for firms to create their own. Intapp originally announced the launch of Celeste in February. Meritas/SimplyAgree: Meritas, a global alliance of independent business law firms, announced Wednesday that transaction execution platform SimplyAgree has joined its Legal Tech Education Program. As part of the program, SimplyAgree will provide customized content, demonstrations and guidance to member firms on transaction execution, signature management, closing workflows and automation in transactional legal work. SimplyAgree's platform is designed to manage signature packet creation, execution workflows and post-closing organization. NetDocuments: On Wednesday, document management provider NetDocuments announced the addition of six new apps to its ndMAX Studio program, covering trademark prosecution and plaintiff-side litigation. The trademark apps are designed to provide users with pre-filing review for issues with registrability, descriptiveness and scope, review and prepare responses to U.S. Patent and Trademark Office actions, and extract and track deadlines. The litigation apps are designed to create medical chronologies, generate jurisdiction-specific demand letters and build profiles of expert witnesses. Purpose Legal: Legal services and technology provider Purpose Legal announced Thursday the appointment of Dan Irving as Chief Financial Officer. Irving will oversee the company's financial strategy, planning, accounting and operational finance functions. He previously spent six years within the PEAK6 family of companies, most recently as Vice President of Finance at Apex Fintech Solutions, and previously as Vice President of Finance for PEAK6 InsurTech. QuisLex: Alternative legal services provider QuisLex announced Monday a new advisory framework intended to help legal departments and law firms build institutional capability for AI-assisted legal work. The framework includes an Institutional Capability Assessment, which evaluates an organization's existing workflows, governance structures, playbooks, knowledge assets, and technology investments, and identifies areas to improve to support governed and defensible AI use. The framework follows QuisLex's submission of a taxonomy of AI failure modes to several professional organizations in May. Spellbook: Contract drafting and negotiation company Spellbook announced Thursday the launch of Spellbook for Google Docs, integrating its contract review tool directly into the Google Docs interface. The tool reviews contracts and applies redlines based on flagged risks, with each flag including a citation back to its source. The release also includes Playbooks, which apply a team's preset standards, and Spellbook Ask, a feature that answers legal questions with citations drawn from more than 200 legal sources. SurePoint: Legal technology provider SurePoint Technologies announced Thursday the appointment of Jeff Steinberg as CEO. Steinberg was founder and CEO of Redwood Analytics prior to its purchase by LexisNexis, and was previously CEO of MMIT. He will be tasked with continuing the company's growth through investments in technology, services and partnerships. Previous president and CEO Eric Thurston will become executive chair of the company's board. Veritext: Court reporting and alternative dispute resolution company Veritext announced Tuesday the appointments of Jeffrey T. Zaino as vice president, Recruitment and Business Development, ADR, and Kristen Schuck as vice president, ADR Operations. Zaino joins the company after three decades with the American Arbitration Association, most recently as Vice President of its Commercial Division, and Shuck joins following 12 years as JAMS, most recently as director of operations. At Veritext, Zaino will focus on recruiting mediators and arbitrators and on business development, and Schuck will work on operational strategy. NOT FOR REPRINT

Associated Press
Jul 23rd, 2026
DISCO appoints former Meta security executive Andre Mintz to board of directors

DISCO, a litigation technology company listed on the New York Stock Exchange, has appointed Andre Mintz to its board of directors, effective 21 July 2026. Mintz brings extensive experience in information security and data privacy, most recently serving as vice president of global security and privacy at Meta. Throughout his career, Mintz has held senior security positions at major companies including Microsoft, Reuters, and FedEx. He also previously worked at Newport Group, Red Ventures, Nuance Communications, and Leviathan Security Group. Chairman Scott Hill said Mintz would add valuable perspective to DISCO's security practices in an evolving landscape. Mintz currently serves on the board of Q2, a publicly traded financial technology services company. DISCO provides cloud-based litigation technology solutions, using artificial intelligence to help law firms and corporations manage legal matters.

CXO Insiders
Jun 2nd, 2026
Chief Product Officer Kevin Smith joins Consilio to advance legal technology growth.

Chief Product Officer Kevin Smith joins Consilio to advance legal technology growth. * June 2, 2026 Consilio appointed Kevin Smith as Chief Product Officer to guide product strategy and support technology growth. The Chief Product Officer will help strengthen legal technology services and modernize workflows. In addition, Kevin will support platform innovation through the Aurora Legal Intelligence Suite. Consilio said this role will also help clients improve legal operations through connected systems and AI legal workflows. Kevin brings more than 20 years of leadership experience across enterprise SaaS, cybersecurity, and legal technology markets. Moreover, he has managed product innovation, commercial planning, and workflow automation efforts. Before joining Consilio, Kevin worked at CS DISCO and helped scale product operations. He also held leadership roles at Carbon Black and CA Technologies. Consilio strengthens legal technology strategy. At Consilio, Kevin will help expand the Aurora Legal Intelligence Suite and improve platform alignment. Furthermore, the company expects stronger product execution through better workflow automation and enterprise SaaS strategies. Teams can also benefit from AI legal workflows designed to simplify legal tasks and improve efficiency. "Kevin's deep expertise in product strategy, coupled with his ability to translate innovation into real-world impact, makes him the ideal leader to help drive Consilio's next phase of technology transformation," said Raj Chandrasekar, Chief Technology and Innovation Officer, Consilio. "As we continue expanding the Aurora Legal Intelligence Suite and evolving our platform strategy, Kevin's leadership will be instrumental in aligning product innovation, client workflows, and commercial execution to deliver greater value to our clients." Before joining Consilio, Kevin served as EVP and Chief Product Officer at CS DISCO, where he restructured and scaled the product organization, introduced generative AI capabilities, and drove revenue growth through innovative strategies. "I'm thrilled to be joining a team with a clear vision for the future of legal technology and a strong commitment to innovation at scale," said Kevin Smith, Chief Product Officer, Consilio. "Aurora represents a significant opportunity to redefine how legal teams interact with data, AI, and workflows in a more connected and intelligent way. I look forward to building on Consilio's strong momentum and helping drive the company's continued transformation and growth." For more stories on technology leaders shaping the future of enterprise solutions, visit its CXO Insiders.