Disco

Cloud-based e-discovery platform powered by AI

Vice President of Customer Success & Enablement

Customer Education & Training +1Confirmed live in the last 24 hours

Full-timeAustin, TX, USAIn-person

About the Job

Requirements

Have at least 7 years of total Customer Success or related experience in account management or customer-facing SaaS roles.
Have at least 5 years of people management experience.
Have at least 2 years of experience managing managers and directors.
Be fluent in how usage- or consumption-based revenue works, including building and interpreting metrics that isolate a Customer Success organization's contribution to growth without a traditional renewal base.
Have working knowledge of modern Customer Success platforms such as Planhat or equivalent, including health scoring, playbook and call-to-action automation, and using platform data to drive account strategy and reporting.
Demonstrate the ability to coach managers of managers, build accountability-driven performance cultures, and make difficult talent decisions fairly.
Be familiar with applying AI-driven capabilities within a Customer Success motion for internal efficiency and external client-facing product adoption.
Be legally authorized to work in the United States without sponsorship now or in the future.

Responsibilities

Lead DISCO's Customer Success organization by setting strategy, programs, standards, and operating cadence for driving client value and consumption growth.
Manage the Customer Success leadership team and, through them, the broader Customer Success Manager organization; oversee account planning, performance management, and professional development.
Own the enablement function, including client training, playbooks, and adoption programs.
Partner with Sales, Product, Marketing, and Finance so Customer Success operates as a reliable, high-performing part of the go-to-market organization.
Build and scale department-wide programs that help clients realize the full value of DISCO through proactive engagement, adoption of strategic product capabilities, and account-tailored value-driving initiatives.
Own frameworks, playbooks, and execution standards for client value realization; report to executive leadership and use department KPIs to guide priorities, resourcing, and performance management.
Partner with Marketing and Product to lead the Client Advisory Board, developing content and a strategy that supports business objectives and delivers a high-value participant experience.
Set and execute the department's technology strategy, using technology and AI to drive efficiency while maintaining client experience quality; define adoption standards and hold the department accountable to measurable return on technology investments.
Evolve the Enablement function through new client-facing programs and training strategies that help customers understand DISCO products and realize value from AI features; keep enablement content and delivery aligned with product releases and client needs.
Represent Customer Success in client-impacting and go-to-market initiatives across Marketing, Sales, Product, and Professional Services; contribute client context and the Customer Success perspective to cross-functional planning and decisions.

Desired Qualifications

Have prior experience in legal technology, eDiscovery, or another complex B2B SaaS environment serving sophisticated expert users such as attorneys or technical buyers.
Have experience in the legal technology market.
Have experience leading onboarding, training, or customer enablement functions.

Your Impact

The Vice President of Customer Success & Enablement leads DISCO's Customer Success organization, setting the strategy, programs, standards, and operating cadence for how the team drives client value and consumption growth. They manage the CS leadership team and, through them, the broader CSM organization to oversee account planning, performance management, and professional development across the team. They also own the enablement function which includes client training, playbooks, and adoption programs. They must partner closely with Sales, Product, Marketing, and Finance to ensure Customer Success operates as a reliable, high-performing part of the company's go-to-market organization.

What You'll Do

Drive Customer Value Realization: Builds and scales department-wide programs that help clients realize the full value of DISCO through proactive engagement, driving the adoption of strategic product capabilities, and other value-driving initiatives tailored to each account. Own the frameworks, playbooks, and execution standards to deliver these items. Report consistently to executive leadership and use the department’s KPIs to guide priorities, resourcing decisions, and performance management.
Lead the Client Advisory Board: Partners with Marketing and Product to lead the Client Advisory Board, developing content and a strategy to simultaneously drive business objectives and deliver a genuinely high-value participant experience.
Own CS Technology & AI Strategy: Sets and executes the department's technology strategy, with a focus on using technology and AI to drive efficiency without degrading the quality of the client experience. Defines adoption standards across the team and holds the department accountable to measurable ROI on its technology investments.
Evolve Client Enablement Programs: Drives continuous evolution of the Enablement function, including new client-facing programs and training strategies that help customers understand how to use DISCO's products and realize full value from AI features. Ensures enablement content and delivery keep pace with new product releases and evolving client needs.
Cross-Functional GTM Point of Contact: Represents Customer Success for client-impacting and go-to-market initiatives spanning Marketing, Sales, Product, and Professional Services. Acts as a genuine strategic partner in cross-functional planning and decision-making, ensuring client context and CS's perspective shape outcomes rather than simply executing decisions made elsewhere.

Who You Are

7+ years of total Customer Success or related experience (account management, customer-facing SaaS roles)
5+ years of people management experience
2+ years of experience managing managers and directors
Consumption-based revenue models:Fluency in how usage/consumption-based (vs. subscription/renewal-based) revenue works, including how to build and interpret metrics that isolate a CS organization's contribution to growth absent a traditional renewal base.
B2B SaaS or legal technology domain experience: Prior experience in legal technology, eDiscovery, or another complex B2B SaaS environment serving sophisticated, expert-user clients (e.g., attorneys, technical buyers) is strongly preferred.
CS platform and data fluency: Working knowledge of modern CS platforms (e.g., Planhat or equivalent), including health scoring, playbook/CTA automation, and using platform data to drive account strategy and reporting.
People leadership and performance management: Demonstrated ability to coach managers of managers, build accountability-driven (not purely advocacy-driven) performance cultures, and make difficult talent decisions with courage and fairness.
AI and emerging technology adoption: Familiarity with applying AI-driven capabilities within a CS motion (both internally, for efficiency, and externally, for client-facing product adoption.

Even Better If You Have…

Experience in the legal technology market
Experience leading onboarding, training, or customer enablement functions

Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Perks of DISCO

Open, inclusive, and fun environment
Benefits, including medical, dental and vision insurance, as well as 401(k)
Competitive salary plus RSUs
Flexible PTO
Opportunity to be a part of a company that is revolutionizing the legal industry
Growth opportunities throughout the company

About DISCO

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Company

Disco

Cloud-based e-discovery platform powered by AI

DISCO provides a cloud-based e-discovery platform for legal teams, including law firms, corporate legal departments, and government agencies. It helps identify, collect, and produce electronically stored information for legal cases. The platform uses artificial intelligence to speed up and improve the accuracy of document reviews and supports internal investigations, complex litigation, and FOIA requests. It uses a flat-rate pricing model based on data volume (gigabytes), which makes costs predictable, and runs on AWS for data security and 24/7 access. It emphasizes ease of use, scalability, secure data sharing, and access to dedicated e-discovery professionals. Overall, its goal is to give legal teams a secure, scalable tool that handles large data sets efficiently without surprise costs.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Austin, TX
Founded: 2013

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