Director of Patient Access

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Patient Financial Services Operations

Job Family

Management

Work Shift

Days (United States of America)

Summary

The Director of Patient Access is responsible for the daily operations of all functions and serves as the liaison between Patient Access and all other areas of Revenue Cycle. The Director of Patient Access integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. They serve as a key promoter of Patient Access striving to meet and exceed the needs of its customers.

Job Description

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Oversee facility operations of Patient Access functions to ensure daily operations are maintained according to standard

• Monitor Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment
• Inform Revenue Cycle Operations Corporate Director of significant issues in the Patient Access area (e.g., Registration delays, WQ backlogs, LWBS, Personnel issues etc.)
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
• Facilitate implementation and monitoring of standard master files, processes, reporting and education programs
• Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate
• Develop specific objectives, budgets, and performance standards for each area of responsibility
• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• Bachelor’s degree in healthcare management or related field required

Work Experience: 

• 5 years of Patient Access experience required
• 5 years of management experience required
• 1 year of Epic experience required

Knowledge, Skills, and Abilities Required: 

• Proficiency in reading, writing, and speaking the English language
• Proactively prioritizes needs and effectively manages resources

• Communicates clearly and concisely
• Guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
• Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Ability to oversee the development, deployment and direction of complex programs and processes
• Ability to articulate knowledge and understanding of organizational policies, procedures and systems
• Proficient in Microsoft Office applications and others as required
• Applies tools and processes to successfully manage to budget
• Ability to assess work activities and allocates resources appropriately
• Understands complexities and needs to start up, build and maintain a new business
• Measurable reduction in denials, registration errors and patient complaints

Physical Requirements: 

• Must be able to communicate orally, see, and hear to collect information
• Must have dexterity to operate office equipment
• Subject to eyestrain due to the many hours spent looking at a computer screen
• Sitting or standing in intervals for long periods of time
• Noise level is low to moderate
• Answers telephone calls, uses computer, and other business machines extensively
• Bends, reaches pushes and pulls file drawers to file records and reports
• Ability to transport patients and assist with baggage
• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity