Customer Service Desk

Salary Range $21.53 - $26.91*

Job Description:

WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets. YOU WILL BE: The Restaurant Server serves Neiman Marcus customers in a warm, accommodating, and professional manner consistent to the high standards set by Neiman Marcus. WHAT YOU WILL DO: • Serves assigned seating section of dining area in a professional and gracious manner • Utilizes thorough knowledge of food, including preparation and culinary terminology, to provide detailed information to customers about menu items • Leverages knowledge of wine, beer, and spirits, including technical and service procedures • Interacts graciously with the public and handles multiple duties at the same time • Participates in daily pre-shift meeting • Adheres to established accounting procedures for all transactions, including all authorized methods of payment, and maintains knowledge of the POS system • Executes pre-shift, post-shift, and daily and weekly duties as assigned by supervisor • Fulfills duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.) • Cleans and maintains restaurant and workstation • Maintains the highest level of hygiene standards to include, but not limited to: • Clean, pressed uniform jacket and accompanying clothing and shoes • Clean and professionally styled hair and nails, maintained to avoid food contamination risks • Exercises integrity with scheduling • Punches in before and out after every scheduled shift • Follows established procedure for schedule and shift changes • Takes appropriate lunch breaks when applicable, punching accordingly • Coordinates holiday, vacation, and any time off with management while considering the needs of the restaurant WHAT YOU WILL BRING: • High School diploma or GED preferred • Experience in serving food and beverage and following proper table service guidelines • Ability to work autonomously • Motivated and results-driven • Thorough knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook • Thorough knowledge of food, including preparation and culinary terminology • Ability to interact graciously with the public and handle multiple duties at the same time • Exceptional customer service and problem-solving skills • ""Win together"" mentality • Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays YOUR LIFE AND CAREER AT NEIMAN MARCUS: • Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation • Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate • Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) • An amazing employee discount SALARY AND OTHER BENEFITS: Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. [This position is also eligible for [bonus] [long-term incentive compensation awards].] Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [Contact Name/Department/Email]. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.