Rhenus

Global freight, warehousing, logistics provider

Key Account Manager

Account ManagementUpdated on Nov 14

Full-timeJohor Bahru, Johor, MalaysiaNo salary listed

About the Job

Requirements

A customer-service mindset and a data-analytical approach.
Good presentation and negotiation skills.
Ability to learn new processes, receive feedback, and work independently with minimal supervision.
Strong account-management and relationship-building skills.
Ability to think and act strategically and tactically.
Willingness to travel domestically or internationally.
Ability to collaborate with all business units to support holistic client development.
Basic understanding of an ISO management system.

Responsibilities

Evaluate, manage, and grow existing business relationships with key accounts within the country or region.
Develop trust relationships with major clients and deepen the service portfolio to retain their business.
Understand key accounts’ needs and requirements.
Propose solutions that meet existing customers’ objectives and potentially generate new business.
Sell and provide the full service portfolio of Rhenus A&O and the Rhenus Group.
Serve as the communication link between key customers and internal teams.
Identify key influencers and decision-makers within client organizations and execute an action plan to deepen those relationships.
Develop and execute an annual strategic account development plan.
Resolve customer issues and complaints to maintain trust.
Coordinate smoothly between Sales, Operations, and other internal and external departments.
Generate new sales that develop into long-lasting customer relationships.
Ensure effective onboarding of new clients.
Establish and manage multi-tiered relationships across customer and company organizations to support long-term partnerships and corporate goals.
Lead customer presentations and proposals, ensuring shared understanding of service expectations and solutions.
Report sales activity, including meetings, contact reports, opportunities, and leads, in the SUGAR CRM system according to SUGAR SOP.
Participate in sales training provided and scheduled by Rhenus A&O.
Apply for and receive regional and global tenders from key accounts, coordinating as account owner with regional tender teams.
Work closely with Country and Product Management to set selling-price strategies for assigned customer tenders.
Provide and monitor high-quality customer service.
Visit customers as needed.
Complete ad hoc assignments as assigned by the head of department.

What You Can Expect:

Evaluate, manage, and grow existing business relationships with Key Accounts within the country/region.

Develop trust relationships and deepen the service portfolio with a group of major clients to ensure they do not turn to competition.
Acquire a thorough understanding of Key Accounts needs and requirements.
Develop the relationships with existing customers by continuously proposing solutions that meet their objectives; potentially generating new businesses as well.
Sell and provide the entire service portfolio of Rhenus A&O and the Rhenus Group.
Serve as the link of communication between key customers and internal teams (One-Face-to-the-customer).
Identify key influencers and decision-makers within the client’s organization and develop execute an action plan that deepens the relationship within this audience.
Develop and execute a strategic account development plan on yearly basis.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Ensures smooth coordination between Sales, Operations, and other departments – both internal and external.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Responsible for the effective onboarding of new clients.
Identify, establish and manage multi-tiered relationships across customer and Company to ensure a long-term business partnership and achievement of corporate goals.
Lead and manage customer presentations and proposals, ensuring the common understanding of service expectations and solutions, both with the customer and Company.
Ensure all sales activity (Meetings, Contact Reports, Opportunities and Leads) are reported within the CRM System “SUGAR CRM (according to SUGAR SOP).
Take part in all sales trainings provided and scheduled by Rhenus A&O.
Apply and receive regional and global tenders from Key Accounts and coordinate as account owner with regional tender teams.
Close corporation with Country - & Product Management to set selling price strategies for all assigned customer tenders.
Providing and monitoring high quality customer service.
Visit customers on an as-needed basis.
To have basic understanding on ISO management system.
Ad-hoc assignments as assigned by the head of department.

What You Bring:

Possess customer service mindset and data analytical approach.
Good presentation and negotiation skills.
Highly self-motivated and self-directed to learn new processes, receive feedback and work independently.
Self-starter - minimal supervision to complete tasks, highly trainable and approachable.
Professional working attitude with strong work-ethic and integrity
Strong account management and relationship building skills
Able to think and act both: strategically and tactically
Willingness to travel (domestically or internationally)
Ability to think out of the box (Entrepreneur)
Ability to collaborate with all business units to ensure holistic client development

About the Company

Rhenus

Global freight, warehousing, logistics provider

Rhenus coordinates road, air, and ocean freight, contract logistics, warehousing, and port and inland waterway services from hundreds of locations worldwide to move goods for customers across many industries. By combining multimodal transport with warehousing and value-added services, it offers end-to-end supply chain solutions that include inventory management and distribution. Its global footprint and broad service mix, along with being part of the Rethmann group, lets it deliver integrated logistics with industry-specific expertise. Its goal is to help customers move and manage goods efficiently and reliably worldwide, optimizing supply chains and connecting producers with markets.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Holzwickede, Germany
Founded: 1912

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