GIS Engineer - Esri ArcGIS Platform

Job Description

We are seeking a GIS Engineer – Esri ArcGIS Platform to provide Level 3 support and administration for the Group's ArcGIS ecosystem. The successful candidate will work closely with the GIS Core Team, Group IT, and Esri Support to ensure the reliability, performance, security, and continuous improvement of the ArcGIS platform.

This role is ideal for professionals with strong hands-on experience in ArcGIS Enterprise administration, technical support, platform upgrades, and geospatial data management. Candidates with prior experience in Esri Technical Support, Esri Partners, or Esri Distributors will be highly valued.

Key Responsibilities

Level 3 Support & User Assistance

• Provide advanced technical support through ServiceNow and resolve complex GIS incidents and service requests.
• Troubleshoot and support ArcGIS Enterprise services, publishing workflows, editing operations, performance issues, and access management.
• Act as the escalation point for Level 2 support teams and mentor them to improve issue resolution capabilities.
• Collaborate with Group IT teams on Azure infrastructure, networking, server management, and security-related matters.
• Maintain accurate documentation of incidents, troubleshooting actions, and resolutions.

ArcGIS Platform Administration

• Administer and maintain ArcGIS Enterprise environments, including Portal for ArcGIS, ArcGIS Server, ArcGIS Data Store, and Web Adaptor.
• Manage ArcGIS Online subscriptions, users, groups, roles, and licensing.
• Perform backup and restore operations using WebGISDR and participate in disaster recovery testing.
• Apply patches, monitor platform health, and contribute to system performance optimization.
• Manage authentication and security integrations, including Microsoft Entra ID and SAML.
• Participate in ArcGIS Enterprise upgrades and migrations, including planning, compatibility validation, testing, rollback planning, deployment, and user communication.

Data Management & Automation

• Administer Enterprise Geodatabases hosted on PostgreSQL and Azure Database for PostgreSQL – Flexible Server.
• Manage schemas, permissions, versioning, replication, archiving, and database performance tuning.
• Monitor storage utilization, indexing, maintenance routines, and overall database health.
• Develop automation tools and scripts using ArcPy and ArcGIS API for Python.
• Maintain code repositories in GitLab, including version control, code reviews, and CI/CD processes.
• Coordinate with Esri Support and the GIS Core Team on technical issues, platform improvements, and roadmap initiatives.

Qualifications

Technical Skills

• 3-7 years of GIS experience, including a minimum of 3 years supporting or administering ArcGIS Enterprise.
• Strong hands-on experience with ArcGIS Enterprise administration and troubleshooting.
• Expertise in WebGISDR backup, restore, and deployment integrity validation.
• Experience providing Level 3 or advanced Level 2 support in enterprise environments.
• Strong PostgreSQL database administration skills, including enterprise geodatabases, SQL, and performance tuning.
• Experience with Azure Database for PostgreSQL – Flexible Server.
• Good understanding of Microsoft Azure services, including Virtual Machines, Storage, and Entra ID.
• Proficiency in Python scripting using ArcPy and ArcGIS API for Python.
• Experience with ServiceNow or similar ticketing platforms.
• Ability to develop, review, and improve technical operating procedures.

Education

• Bachelor's or Master's degree in GIS, Geomatics, Geography, Computer Science, Information Technology, or a related discipline.

Preferred Qualifications

• Prior technical support experience with Esri, an Esri Distributor, or an Esri Partner.
• Esri certifications such as ArcGIS Enterprise Administration.
• Experience performing ArcGIS Enterprise upgrades and migrations.
• Knowledge of Esri product lifecycle management, including Long-Term Releases (LTR) and support policies.
• Experience with ArcGIS Monitor, Experience Builder, Survey123, Field Maps, Dashboards, and related solutions.
• Knowledge of Open-Source GIS technologies such as QGIS and PostGIS.
• Experience with Git/GitLab and ITIL Foundation certification.

Key Competencies

• Strong analytical and problem-solving skills.
• Methodical and process-driven approach to technical support and administration.
• Ability to challenge, improve, and document operational procedures.
• Excellent communication and stakeholder management skills.
• Customer-service mindset with the ability to support global users.
• Self-motivated, dependable, and collaborative team player.
• Fluent spoken and written English.
• French language proficiency is an added advantage.

Additional Information

Equality, Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.