Full-Time
Director of Global Sales Operations
Posted on 5/8/2024
Voice, video, and text communication platform
Senior
Remote in USA
- 10+ years of experience in online sales operations, revenue operation, or pricing and yield management
- Proven track record of success in establishing and scaling a sales operations function from the ground up for a fast sales growing team
- Strategic thinker who can contribute to the company’s overall GTM plan
- Seasoned deal negotiator with demonstrated ability to balance multiple factors in helping ad sales teams get the best deals done
- Strong analytical skills with ability to derive actionable insights from complex data sets
- Experience with establishing sales targets and administering sales incentive plans
- Deep experience in the ad industry and ad technology ecosystem
- Experience with CRM systems (e.g., Hubspot, Salesforce) and proficiency in sales analytics tools
- Excellent leadership and communication skills, with the ability to motivate and inspire a team
- Oversee the day-to-day operations of the sales team, including pipeline management and reporting, revenue forecasting, territory definition & management, target setting, and incentive plan implementation, tracking & optimization
- Establish and monitor key performance metrics to evaluate the effectiveness of sales efforts and drive continuous improvement – including analysis of sales pipeline data to identify optimization opportunities
- Develop, benchmark and continuously optimize Discord rate cards, packaging, and pricing
- Serve as the primary point of contact to the sales team for approval of non-standard deals – balancing customer needs, sales targets, profitability, and other strategic opportunity / risk factors
- Collaborate and coordinate with both product and marketing teams to ensure sales efforts are synchronized with new product capabilities, features, packaging pricing, marketing beats
- Oversee the sales CRM system to ensure accurate and up-to-date information on leads, opportunities, and customer interactions
- Lead monthly, quarterly internal sales reviews as well as lead sales planning efforts as part of Discord’s annual strategic business planning process
- Offer coaching, and support to the sales team, helping them develop the skills and knowledge needed to succeed
- Build programs that foster a culture of accountability, mentorship, collaboration, and continuous learning within the sales organization
Discord is a leading communication platform known for its robust features like low-latency voice and video, advanced screen sharing, and comprehensive moderation tools. Its dedication to maintaining a user-centric environment with options for high-quality streams and personalized experiences through its Nitro subscription makes it an attractive place for professionals passionate about technology and community engagement. The firm's focus on creating and continuously improving a platform that supports a fluid and interactive communication experience highlights its commitment to both innovation and user satisfaction.
Company Stage
Series H
Total Funding
$980.2M
Headquarters
San Francisco, California
Founded
2015
6 month growth
↑ 6%1 year growth
↑ 30%2 year growth
↑ 104%Benefits
Stay healthy - We take care of our team with comprehensive Medical, Dental, and Vision plans.
Parental perks - Spend some quality time with the next generation with parental leave, fertility, adoption, and surrogacy benefits.
Kick back - Stay refreshed with over 19 paid holidays, use-what-you-need sick days, and four weeks of PTO.
Commute easy - In a non-COVID world, get up to $270 per month for your commuting and parking needs.
The loadout - When we’re back in the office, enjoy daily catered lunches and snacks, a desk fund to make your space yours, and whatever you need for your computer setup, including a headphone allowance.
Wellness on us - Take advantage of a quarterly wellness allowance for your gym membership or other wellness activities. Virtual yoga every week!
Transgender benefits - Discord will reimburse up to $20,000 for any procedure related to transition.
Discord HQ - Our office is located in Potrero Hill, a little neighborhood in San Francisco near awesome coffee and food.
Relocation - Excellent relocation bonuses for new hires moving to San Francisco (once it’s safe to return).