D

D-ploy

IT infrastructure services and management consulting

Onsite Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeKundl, AustriaNo salary listedIn-person

About the Job

Requirements

  • Fluency in spoken and written German and English.
  • At least 2 years of experience in IT support or onsite support.
  • Strong troubleshooting knowledge in Windows environments and familiarity with common IT tools.
  • Experience using ticketing systems such as ServiceNow.
  • Ability to work independently in a customer-oriented onsite environment.
  • Ability to provide a current police clearance certificate issued within the last 3 months.

Responsibilities

  • Provide first- and second-level support for IT issues involving hardware, software, mobile devices, and peripherals.
  • Serve as the onsite first point of contact for end users with IT problems.
  • Process incidents and service requests through a ticketing system such as ServiceNow.
  • Provide prompt, professional user support onsite and remotely.
  • Document all cases and solutions in the ticketing system.
  • Support IT onboarding for new employees, including equipment setup and orientation.
  • Maintain and develop the knowledge base.
  • Contribute to continuous improvement of IT services.

Desired Qualifications

  • Experience working in regulated environments such as GxP.

About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Lörrach, Germany
Founded
2007

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