Onsite Support Engineer
About the job
- Fluency in spoken and written German and English.
- At least 2 years of experience in IT support or onsite support.
- Strong troubleshooting knowledge in Windows environments and familiarity with common IT tools.
- Experience using ticketing systems such as ServiceNow.
- Ability to work independently in a customer-oriented onsite environment.
- Ability to provide a current police clearance certificate issued within the last 3 months.
- Provide first- and second-level support for IT issues involving hardware, software, mobile devices, and peripherals.
- Serve as the onsite first point of contact for end users with IT problems.
- Process incidents and service requests through a ticketing system such as ServiceNow.
- Provide prompt, professional user support onsite and remotely.
- Document all cases and solutions in the ticketing system.
- Support IT onboarding for new employees, including equipment setup and orientation.
- Maintain and develop the knowledge base.
- Contribute to continuous improvement of IT services.
- Experience working in regulated environments such as GxP.
About the company
D-ploy provides IT engineering and consulting services with a broad portfolio for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both proven standard solutions and customized implementations, helping clients turn IT into a driver of business value and efficiency through pragmatic, client-focused delivery. The company relies on certifications like ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001 to ensure quality, reliability, and information security across engagements. Its differentiators are a practical, business-oriented approach, long-term partnerships, and a cross-regional footprint in Europe and the US that align IT with clients' strategic needs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Lörrach, Germany
Founded
2007
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Simplify's Take
What believers are saying
- D-ploy reported 950+ active customer initiatives on its 2026 website.
- Its 2026 footprint across 52 countries supports cross-sell and account expansion.
- ISO-certified delivery and 750+ associates help win regulated, multinational IT contracts.
What critics are saying
- Private equity buyers can compress margins by 2027, squeezing D-ploy's service-heavy model.
- Competitors like NTT DATA, UST, Globant, and 1&1 IONOS crowd every account.
- Its broad consulting mix invites commoditization, and customer concentration could break renewals quickly.
What makes D-ploy unique
- D-ploy spans 52 countries, 750+ associates, and 950+ active customer initiatives in 2026.
- Its ISO 9001:2015, 20000-1:2018, and 27001:2022 stack signals enterprise trust.
- It sells infrastructure, service desk, lab, and SaaS services across regulated environments.
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Benefits
- Employee Referral Bonus
- Professional Development Budget
- Company Social Events
- Wellness Program
- Flexible Work Hours
- Paid Sick Leave