Full-Time
Account Manager
Client Success
Confirmed live in the last 24 hours
Centerfield
1,001-5,000 employees
Customer acquisition through digital marketing strategies
Data & Analytics
Consulting
Consumer Goods
Compensation Overview
$70k - $75kAnnually
Junior, Mid
Los Angeles, CA, USA + 1 more
More locations: Culver City, CA, USA
Hybrid position; in-office presence required every Tuesday, Wednesday, and Thursday.
Category
Customer Success Management
Sales & Account Management
Required Skills
Tableau
JIRA
Asana
Excel/Numbers/Sheets
Requirements
- 2+ years of client or account management experience
- Degree in Marketing, Business Administration, or Economics or equivalent experience
- Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising
- Proficient in Microsoft Office, including Microsoft Excel and PowerPoint
- Nice to have, but not required: experience in JIRA, Asana, and Tableau
- Analytical mind who can convert metrics into action items
- Ability to absorb information quickly and turn complex ideas into action items and results
- Proven ability to juggle multiple projects and clients at one time while maintaining attention to detail
- Strong problem solving and networking skills; ability to proactively find resources to create a solution
- Excellent written, verbal, presentation, and interpersonal communication skills
- Critical thinker, with the ability to roll up your sleeves and get creative
- Proactive worker, with ability to work both independently and in collaborative team environments
- Team player, with a strong sense of ownership and a 'get things done' attitude
- Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment
- Knows what needs to be done and operates with a sense of urgency, focus, and discipline
- Thorough, detail-oriented persona, who is meticulous about documentation and task completion
- Above all, ethical, honest, fair and maintaining high integrity
Responsibilities
- Responsible for owning a book of business comprised of multiple clients within the home services division
- Develop, know, understand, adjust and grow client programs through the upsell / cross-sell of Centerfield products and services and operational refinement
- Reach assigned revenue goal for book of business through cross-sell / upsell within fiscal year
- Serve as lead point of contact for external partners and primary resource for internal teams
- Develop trusted, successful relationships with all client contacts and Centerfield colleagues
- Generate internal and external success KPIs for each client program; ensure the timely delivery of all projects and tasks to aide in the realization of targets and track achievement
- Host weekly or bi-weekly meetings with clients; discuss ongoing objectives and report on key KPIs
- Host internal meetings as necessary for client projects and initiatives
- Learn and understand internal systems and aide client communication related to technical issues
- Partner with Business Development and Executive sponsors on each account as needed
- Track all tasks and projects with a full understanding of goals and ability to provide direction
- Assist with challenging customer asks and issue escalations as needed
- Contribute material and present to client teams during partnership meetings
Centerfield focuses on customer acquisition through effective sales and marketing strategies in the digital sector, engaging customers via text and chat-based sales. They create personalized buying experiences for clients in industries like home services and telecommunications, closing around 2,000,000 sales annually. Operating on a performance-based marketing model, they earn revenue by driving sales for their clients using advanced technology and skilled sales agents. Centerfield aims to be a trusted partner for brands looking to expand their customer base through expert salesmanship.
Company Stage
Acquired
Total Funding
$151.7M
Headquarters
Los Angeles, California
Founded
2011
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Being named Best Overall SEM Solution in the 2023 MarTech Breakthrough Awards highlights Centerfield's industry leadership and innovative capabilities.
- Recognition as one of the 'Best Places to Work in Los Angeles' underscores a positive work environment and strong company culture.
- Strategic acquisitions like Datalot and partnerships with major brands enhance Centerfield's market position and growth potential.
What critics are saying
- The performance-based revenue model can lead to financial instability if sales targets are not met consistently.
- The highly competitive digital marketing landscape requires continuous innovation to maintain a competitive edge.
What makes Centerfield unique
- Centerfield's performance-based marketing model ensures they only earn revenue by driving actual sales and customer acquisitions, aligning their success directly with their clients' success.
- Their focus on personalized buying experiences across all devices sets them apart in the digital marketing sector, ensuring high engagement and conversion rates.
- Centerfield's integration of advanced technology with expert sales agents provides a unique blend of human touch and automation, enhancing customer satisfaction and sales efficiency.
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