BrightView

Commercial landscape services and maintenance provider

Operations Manager

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeHomestead, FL, USANo salary listed

About the Job

Requirements

An Associate’s or Bachelor’s degree in a landscape- or business-related field, or equivalent experience in a service-based industry, is required.
At least 7 years of experience in the construction or landscaping industry is required.
At least 2–3 years of management experience within the landscape or service industry is required.
Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls, is required.
Experience with mobile applications, including retrieving email, accessing and using mobile applications, and taking and sharing pictures, is required.
Ability to perform effectively in a fast-paced, dynamic, and evolving work environment is required.
Effective written and oral communication skills are required.
Ability to walk, bend, twist, and carry up to 50 pounds is required.
Ability to traverse uneven surfaces on job sites for quality checks and inspections is required.
Ability to travel within the branch territory to visit designated client properties is required.
Ability to maintain required medications in the employee’s possession at all times to address known allergic reactions is required.

Responsibilities

Oversee day-to-day branch operations to ensure efficiency and safety, and manage staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies.
Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness.
Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly.
Execute weekly and monthly labor plans, monitor expenses, allocate resources efficiently, and keep the branch within forecasted labor hours, dollars, and percentages to meet financial targets.
Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries.
Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement mitigation strategies, execute compliance processes such as Stretch & Flex, Gate Check, and ETC, conduct audits, and maintain accurate safety documentation.
Track and report key performance indicators, report operational challenges to the Branch Manager daily, and use company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and continuous improvement.
Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience.
Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals.
Oversee staffing, equipment, and technology allocation; anticipate operational needs; plan future resource requirements; and ensure sufficient capacity to meet demand.
Partner with internal branch departments, including Office Admin, Operations, Sales, and Account Management, and with external vendors and clients to support smooth operations.
Communicate and execute operational excellence strategies in partnership with the Director of Operations.

Desired Qualifications

A Qualified Applicator License (Pesticide or Fertilizer) is preferred.
Bilingual ability in English and Spanish is preferred.

The Best Teams are Created and Maintained Here.

Job Summary

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.

Duties and Responsibilities:

Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Education and Experience:

Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry
Minimum 7 years of experience in the construction or landscaping industry
Minimum 2-3 years of management experience within the landscape or service industry
Qualified Applicator License (Pesticide or Fertilizer) preferred
Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.
Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
Bilingual in English and Spanish preferred
Effective written and oral communication skills
Ability to create and foster a team-oriented environment

Physical Demands/Requirements:

Ability to walk, bend, twist, and carry up to 50lbs
Ability to traverse uneven surfaces on job sites for quality checks and inspections
Must be able to travel within the branch territory to visit designated client properties
Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

Field-based role; will have regular office work

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.

It’s Not Just a Team. It’s One BrightView.

About the Company

BrightView

Commercial landscape services and maintenance provider

BrightView is a premier commercial landscape company in North America that handles end-to-end landscape management for properties, including ongoing maintenance and project-based services. It serves diverse industries and focuses on delivering consistent, high-quality results across the property lifecycle through a seasoned team of professionals. Revenue comes from a mix of recurring maintenance contracts and project work, supported by a leadership-driven culture that prioritizes client success and ESG principles. What sets BrightView apart is its large, integrated platform with a long history dating back to 1939 (from the 2014 merger of The Brickman Group and ValleyCrest Landscape Companies), which enables coordinated, scalable service across many sites. The company’s goal is to build long-term client relationships by reliably maintaining and enhancing outdoor spaces, while contributing positively to communities and stakeholders through ESG practices.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Whitpain Township, Pennsylvania
Founded: 1939

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