Assistant Shop Manager

Salary Range: 65000 to 75000 (Currency: USD) (Pay period: per-year-salary)

Key Responsibilities

Supervise and manage shop staff, including Leads and Technicians, ensuring accountability to company standards

Lead the hiring process for technician and lead positions, including interviewing, evaluating, and selecting candidates

Administer disciplinary actions by documenting issues, providing feedback, and escalating to senior management when necessary

Conduct performance monitoring and contribute to reviews by evaluating staff achievements, identifying gaps, and recommending development plans

Oversee onboarding and training of new employees to ensure they understand policies, safety practices, and repair procedures

Ensure consistent compliance with SOPs, workplace standards, and safety/ESD protocols

Support logistics operations and ensure adequate stock of tools, parts, and repair materials to meet production needs

Foster a positive work environment by addressing employee concerns, maintaining morale, and encouraging teamwork

Manage day-to-day personnel administration, including documentation, attendance tracking, and reporting

Coordinate with Leads to align staffing and workflow with operational goals and quality standards

Perform additional duties as assigned

This role requires professionalism, respect, sound judgment, strong communication, attention to detail, and the ability to work effectively with others in a collaborative, team-oriented, and inclusive environment.

Required Qualifications

High school diploma or GED required; associate or bachelor’s degree in business administration, management, or a related field preferred.
Two to four years of supervisory or management experience, preferably in a repair, warehouse, manufacturing, or similar operational environment.
Demonstrated people-management experience, including hiring, coaching, performance management, employee development, and corrective action.
Strong organizational skills with experience in scheduling, documentation, administrative recordkeeping, and workforce coordination.
Ability to balance staffing, logistics, and workflow requirements in a fast-paced environment.
Strong written and verbal communication skills with the ability to collaborate across departments and organizational levels.
Ability to lift and carry up to 75 pounds, with or without reasonable accommodation.
Reliable transportation and the ability to travel to other Company facilities or off-site locations as business needs require.