Senior Amazon Connect Engineer
About the job
- A Bachelor’s or Master’s degree in Computer Science, AI, Machine Learning, or a related field.
- At least 5 years of experience in cloud architecture and implementation.
- At least 3 years of Amazon Connect experience.
- At least 3 years of experience designing and implementing natural language processing and natural language understanding solutions for IVR or chat using a major conversational artificial intelligence framework at enterprise scale in a contact center environment.
- At least 3 years of hands-on coding experience with REST APIs and web services, including successful integration of at least three contact center platforms.
- Strong experience configuring Amazon Connect, including Contact Flows, Routing Profiles, Queues, Quick Connects, and Agent Workspace.
- Experience with AWS Lambda, API Gateway, Amazon S3, DynamoDB, Step Functions, Identity and Access Management, and CloudWatch.
- Proficiency in Python for automation, integrations, and serverless development.
- Experience integrating Amazon Connect with enterprise applications using REST APIs.
- Knowledge of contact center technologies and concepts, including IVR, automatic call distribution, call routing, customer experience, and workforce optimization.
- Experience implementing conversational artificial intelligence solutions using Amazon Lex and/or Amazon Bedrock.
- Familiarity with Infrastructure as Code using CloudFormation or Terraform.
- Ability to collaborate effectively with technical and business stakeholders.
- Design, implement, and support enterprise-scale Amazon Connect solutions.
- Configure and customize Amazon Connect components, including Contact Flows, Queues, Routing Profiles, Quick Connects, Hours of Operation, and Agent Workspaces.
- Develop serverless applications using AWS Lambda, API Gateway, Step Functions, DynamoDB, Amazon S3, and EventBridge to extend Amazon Connect functionality.
- Integrate Amazon Connect with CRM, ERP, ServiceNow, Salesforce, Zendesk, and other enterprise platforms using REST APIs and AWS services.
- Implement conversational artificial intelligence solutions using Amazon Lex and Amazon Bedrock to enhance self-service and customer experiences.
- Configure Contact Lens, call recording, transcription, analytics, and reporting capabilities.
- Troubleshoot and optimize Amazon Connect deployments for performance, reliability, scalability, and security.
- Collaborate with customers and internal teams to gather requirements and translate business needs into technical solutions.
- Participate in architecture discussions, solution design, technical workshops, and customer demonstrations.
- Support go-to-market initiatives through solution development, technical proposals, and proof-of-concepts.
- Stay current with Amazon Connect features, AWS services, and contact center technologies.
- Knowledge of continuous integration and continuous delivery pipelines and DevOps practices for AWS environments.
- Experience supporting solution architecture, proof-of-concepts, customer workshops, and pre-sales activities.
- Relevant certifications such as AWS Certified Generative AI Developer – Professional, AWS Certified Machine Learning – Associate, or AWS Certified AI Practitioner.
About the company
Cloudelligent is an AWS Premier Partner and top-ranked Managed Cloud Service Provider that helps organizations navigate their cloud journey on AWS. It offers a full set of services to migrate, modernize, optimize, and manage systems in the cloud, backed by AWS-validated competencies and a track record of hundreds of successful cloud projects. The company focuses on enabling innovation with Generative and Agentic AI, improving performance at scale, and cutting costs through FinOps, all while ensuring data security and smart decision-making. By managing the cloud end-to-end, Cloudelligent lets its clients focus on growth. Its differentiators include deep AWS expertise, validated competencies, and a strong emphasis on strategic partnerships with startups, SMBs, DNBs, ISVs, and non-profits, positioning it as a trusted advisor across the cloud lifecycle.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Dallas, Texas
Founded
2011
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Simplify's Take
What believers are saying
- Aug. 25, 2026 CRN ranked Cloudelligent No. 2 on Fast Growth 150.
- June 30, 2026 MSP 501 ranked Cloudelligent No. 30 globally, signaling scale.
- AWS Marketplace updated Aug. 25, 2026 advertises partner funding and co-sell support.
What critics are saying
- Cloudelligent depends heavily on AWS, exposing revenue to Amazon partner-policy shifts.
- Honeycomb and AWS certifications commoditize services, pressuring margins against larger consultancies.
- No public funding or recurring-product moat leaves Cloudelligent vulnerable to a single enterprise loss.
What makes Cloudelligent unique
- Feb. 5, 2026 AWS Premier Tier Services Partner status validates elite delivery credentials.
- Mar. 18, 2026 AWS MSP Partner status expands managed-services credibility across AWS customers.
- May 27, 2026 Honeycomb partnership pairs observability with Cloudelligent's AWS-native modernization focus.
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Benefits
Remote Work Options
Company News
Cloudelligent named to No. 2 spot on CRN's Fast Growth 150 list for 2026. Aug 25, 2026, 11:48 ET CRN(R) Spotlights The Top IT Channel Providers For Outstanding Performance And Growth DALLAS, Aug. 25, 2026 /PRNewswire/ - Cloudelligent, an AWS Premier Consulting Partner, announced today that CRN(R), a brand of The Channel Company(R), has recognized Cloudelligent on the 2026 CRN Fast Growth 150 list in the No. 2 spot. This list highlights the top-performing and fastest-growing technology solution providers, including integrators, managed service providers, value-added resellers and IT consultants in North America. Over the past two years, solution providers on the Fast Growth 150 have achieved remarkable sales growth, propelled by their innovative strategies and advanced technological expertise, particularly in areas such as artificial intelligence, security and cloud computing. "This ranking belongs to our team," said Qasim Akhtar, CEO of Cloudelligent. "Every engagement we take on is built around real outcomes, not signed contracts, and it's our people who show up for clients every single day to make that happen. A No. 2 ranking on the Fast Growth 150 tells us the market is rewarding that approach. Cloud and AI are moving fast, and businesses need a partner who can keep pace without cutting corners. That's the bar we hold ourselves to." "The companies recognized in this year's Fast Growth 150 are leveraging deep technical expertise and bold, future-focused strategies to accelerate their momentum in an increasingly dynamic IT landscape," said Jennifer Follett, Vice President, U.S. Content, Executive Editor at CRN, The Channel Company. "Their drive, agility, and commitment to delivering lasting value for customers set them apart. We applaud their achievements and look forward to seeing how they continue to innovate and grow." Coverage of the 2026 CRN Fast Growth 150 list will be available at crn.com/fastgrowth150 on Aug. 24. About Cloudelligent Cloudelligent is an AWS Premier Consulting Partner offering strategic cloud, Generative & Agentic AI, DevOps, and modernization services. With a strong focus on performance, security, and cost optimization, Cloudelligent helps businesses of all sizes unlock the full potential of AWS. To learn more, visit cloudelligent.com and follow them on LinkedIn. Cloudelligent Contact: About The Channel Company The Channel Company (TCC) is the global leader in channel growth for the world's top technology brands. We accelerate success across strategic channels for tech vendors, solution providers and end users with premier media brands, integrated marketing and event services, strategic consulting, and exclusive market and audience insights. TCC is a portfolio company of investment funds managed by EagleTree Capital, a New York City-based private equity firm. For more information, visit thechannelco.com. Follow The Channel Company: LinkedIn and X. SOURCE Cloudelligent