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Multnomah County

Juvenile Services Division Director

Full-Time
$122.9k - $196.6k/yr
Expert
Bachelor's, Master's
Portland, OR, USA
In PersonEmployees must reside in Oregon or Washington.
Social & Community Services

About the job

Requirements
  • A bachelor's degree in criminal justice, administration of justice, psychology, sociology, social work, or a related field is required.
  • Six years of progressively responsible experience in program leadership, supervisory or lead work, demonstrating capacity to provide programming for at-risk youth ages 12–21, work with criminal justice agencies and partners, develop collaborative relationships with community partners, and work and manage in a union environment.
  • Management experience within a large organization is required.
  • Candidates must pass a thorough background investigation reviewing criminal, civil, driving, military, educational, and employment history before employment.
  • A valid driver's license is required.
  • The application must include a completed online application, a resume detailing relevant experience and education, employers, locations, employment dates, titles, responsibilities, and the number of teams, managers, and staff supervised, and a cover letter explaining interest and alignment with the qualifications and responsibilities.
Responsibilities
  • Provide strategic leadership for the Juvenile Services Division and guide juvenile-system strategy using quantitative and qualitative research, complex datasets, diversion, and efforts to address systemic racial disparities.
  • Oversee division programs serving justice-involved youth, families, and victims, and align priorities with the department’s strategic pillars.
  • Oversee implementation of evidence-based and trauma-informed reform frameworks, including Transforming Juvenile Probation, Intentional Case Management, Family Engaged Case Planning, Restorative Practices, and the Juvenile Detention Alternative Initiative.
  • Apply an equity lens to divisional operations, policy development, and programming, and support staff through cultural humility, self-awareness, and recognition of privilege in cross-cultural environments.
  • Develop services and procedures for changing regulatory requirements and state laws; evaluate benchmarks, simplify processes, and improve operational outcomes.
  • Manage the senior management team overseeing community supervision and the 24/7 secure youth detention facility, including shift dynamics, unit culture, and crisis de-escalation.
  • Oversee detention services and facility capacity while reducing reliance on detention.
  • Direct the juvenile management team to support staff safety and youth accountability, reform safety monitoring practices, and maintain consistent policies.
  • Respond to and resolve confidential or sensitive inquiries, investigate complaints, and recommend corrective action.
  • Maintain regular visibility and communication with frontline employees and leaders to build trust, respect, and unit cohesion.
  • Use a trauma-informed approach to prioritize staff and youth well-being and physical and psychological safety.
  • Partner with County Facilities Property Management to maintain and upgrade the Juvenile Justice Complex and secure detention facility.
  • Direct Juvenile leadership and, through managers, plan, prioritize, assign, supervise, train, and review staff work; set clear expectations and provide supervisory support.
  • Guide the division with youth and staff input and maintain a workplace culture rooted in safety, trust, belonging, active listening, and emotional intelligence.
  • Support division leaders in fostering mutual respect, open communication, and information sharing.
  • Collaborate with Human Resources on recruitment, internal investigations, and staff health, safety, and retention.
  • Direct continuous improvement methods to optimize performance and service quality for public safety and outcomes for youth and families.
  • Serve as a principal advisor on the DCJ Executive Management Team and participate in department-wide policy, budget, and operational decisions.
  • Participate in public safety forums, including the Local Public Safety Coordinating Council and Juvenile Justice Steering Committee.
  • Communicate strategically with partners, policymakers, and media, and represent the County, department, and division to elected officials, public agencies, and stakeholders.
  • Develop relationships with court members, law enforcement, local and state agencies, school districts, associations, and community organizations.
  • Collaborate with union leadership and interpret collective bargaining agreements fairly while resolving grievances through proactive dialogue.
  • Build relationships with state and national juvenile justice organizations to incorporate evidence-based practices into the public safety continuum.
  • Oversee the division’s $26 million annual operating budget, state funding streams, capital expenditures, and grant resources.
  • Partner with Government Relations to advocate for operational resources and guide the organization through public-sector budget discussions before the Board of County Commissioners and state legislature.
  • Establish administrative controls and collaborate with DCJ Research and Planning to build data tools and dashboards for outcome monitoring.
Desired Qualifications
  • A master's degree.
  • Five years of experience in a senior- or executive-level role in criminal justice or a related field.
  • At least six years of increasingly responsible professional experience working with at-risk youth ages 12–21 in a detention or youth correctional facility, youth residential setting, or setting that provides programming for at-risk youth.
  • Substantial experience in budget planning, financial management, and resource optimization, including direct oversight of budgets of at least $20 million, forecasting personnel costs, and monitoring capital expenditures.
  • A demonstrated history of promoting an organizational culture of respect, inclusion, and appreciation of diverse perspectives and values.
  • Demonstrated experience establishing collaborative relationships with key external system partners.

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