All Accor

Global hotel management, franchising, loyalty program

Front Office Manager

Hotel Guest ServicesUpdated on Nov 11

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

A minimum of 5 years of relevant experience in a similar capacity is required.
Excellent reading, writing, and oral proficiency in English is required.
Working knowledge of Microsoft Excel, Word, PowerPoint, and Opera Cloud is required.
Strong leadership, interpersonal, and training skills are required.
Good communication and customer contact skills are required.
A results- and service-oriented approach with attention to detail is required.
Ability to multitask and work effectively in stressful, high-pressure situations is required.
Ability to work as a team player and builder is required.

Responsibilities

Ensure efficient and effective Front Office operations and strict adherence to departmental standards and procedures.
Liaise with Reservations during high-house situations and recommend actions; review closed-out dates to support full occupancy and maximize yield.
Liaise with Finance to ensure credit procedures are properly carried out.
Analyze market trends, review rooming lists, and motivate Front Office employees to upsell rooms to increase yield and revenue.
Coordinate and monitor major group movements for meetings and conferences, ensuring action plans address all areas of operational handling.
Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
Develop, conduct, and maintain staff training programs focused on team members' development needs and skills for changing business needs.
Maintain complete knowledge of food and beverage services, outlets, and hotel services and features.
Be well versed in hotel fire, life-safety, and emergency procedures.
Attend briefings, meetings, and training sessions as assigned by management.

Desired Qualifications

Ability to speak other languages and a basic understanding of local languages are advantageous.

Job Description

Front Office Operation

Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
Liaise with Finance Department to ensure that credit procedures are properly carried out
Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management

Qualifications

Knowledge and Experience

Minimum 5 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint. Opera Cloud

Competencies

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder

Additional Information

Compensation: N/A to 7000 (MYR) (MONTHLY)

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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