Deputy Service Manager

Overview

Every day won't be easy. Every day will matter.

At Change Grow Live, we believe that everyone deserves the opportunity to live a healthier, safer and more fulfilling life.

Every day, our teams work alongside people facing some of life's most complex challenges, helping them build resilience, improve wellbeing and create positive futures. Guided by our values of Be Open, Be Compassionate and Be Bold, we deliver services that are built on evidence, rooted in communities and focused on achieving meaningful outcomes.

We're looking for two ambitious and experienced Deputy Service Managers to join our Newham service and play a key role in strengthening recovery support across the borough during an exciting period of service development and growth. One position is offered on a permanent basis, and the other is a 12-month Fixed Term Contract, providing an opportunity to make a lasting impact while helping shape and develop services for the future.

Why this role matters

Newham is one of London's most vibrant and diverse communities, with strong partnerships and a shared ambition to improve health and wellbeing for local people.

As Deputy Service Manager, you'll work alongside the Service Manager to lead a high-performing multidisciplinary team, ensuring services are safe, effective and responsive to local need.

These opportunites offers the chance to make an immediate and meaningful contribution, helping to drive performance, support service improvement, develop colleagues and strengthen local partnerships. You'll play an important role in ensuring people using our service receive high-quality support while helping to shape innovative approaches that create lasting positive outcomes.

Whether you're looking to broaden your leadership experience or bring your expertise to a well-established service, this role offers the opportunity to influence change, support teams to thrive and leave a lasting legacy for the people and communities we work alongside.

What you'll bring

You'll be an experienced leader with a passion for improving outcomes and developing others.

You'll bring:

• Experience leading teams within substance use, criminal justice, health or social care services
• Strong operational and performance management experience
• The ability to use data and insight to drive improvement
• Experience building effective partnerships across organisations and systems
• A commitment to developing people, services and communities

Most importantly, you'll be motivated by making a lasting difference to people's lives.

Additional Info: 

Location: NewhamHours: 37.5 hours per weekContract Type: One position is offered on a permanent basis, and the other is a 12-month Fixed Term Contract with the potiential of becoming permanent.

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours

Please note that interviews will be in person at our Kings Cross Office.

Responsibilities

Who we're looking for

We're looking for a confident and capable leader who can balance strategic thinking with operational delivery.

You'll bring:

• Experience leading teams within substance use, criminal justice, health, social care or related services
• Strong operational management and performance improvement experience
• The ability to analyse data and translate insight into action
• Experience managing quality, governance and service improvement programmes
• Excellent stakeholder engagement and partnership-building skills
• The ability to inspire, motivate and develop others
• Strong communication, influencing and decision-making skills

Most importantly, you'll be passionate about improving outcomes, developing people and creating services that genuinely make a difference.

Why join us?

At Change Grow Live, we invest in our people because we know great services are delivered by great teams.

You'll benefit from:

• 25 days annual leave plus bank holidays, rising to 30 days with service
• A paid weekly Wellness Hour (pro rata where applicable), Wellness Hub and Employee Assistance Programme
• Contributory pension scheme
• Employee discounts and benefits platform
• Learning, development and leadership opportunities
• A supportive and inclusive culture where people are encouraged to grow and succeed

Our Strategy

We're building services that are:

• Built on evidence and compassion
• Rooted in communities
• Driven by innovation, partnership and continuous improvement
• Focused on delivering better outcomes for the people we support

As Deputy Service Manager, you'll play an important role in helping us achieve that ambition across Newham.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

Ready to lead, inspire and help shape the future of recovery services in Newham? We'd love to hear from you.

A note about using AI in your application:

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you. We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles. There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Salary Range (pro rata if part time)

( - )

Closing Date

22/11/2026