Implementation Manager - Multiple Teams

Role Summary

The Implementation Manager – Payroll Integrations will lead client payroll integration implementations as part of the Client Onboarding organization. The role will focus on understanding client payroll data requirements, translating those requirements into the appropriate integration configuration, and mapping client payroll fields to the required fields within Merge.

The successful candidate will be an experienced implementation professional with strong analytical, problem-solving, and client-facing skills. Prior equity share plan experience is not required; candidates with transferable implementation, payroll, data, or integration experience are encouraged to apply. Familiarity with APIs, SSO, or equity compensation is helpful but is not required.

Key Responsibilities

• Lead payroll integration implementations from requirements gathering through testing and production readiness.

• Partner directly with clients to understand their payroll systems, data structures, business requirements, and transmission needs.

• Own the mapping of client payroll fields to the appropriate fields within Merge, ensuring data is accurately aligned to downstream requirements.

• Analyze source data and identify mapping gaps, inconsistencies, missing information, or other issues requiring resolution.

• Coordinate configuration, testing, validation, issue resolution, and implementation activities across internal teams and clients.

• Translate technical integration requirements into clear business requirements and explain them effectively to technical and non-technical stakeholders.

• Manage multiple implementations simultaneously while maintaining strong project governance, documentation, and client communication.

• Apply sound judgment and critical thinking to resolve complex implementation and data issues.

• Partner across Client Onboarding, Product, Engineering, Plan Management, and other stakeholders to support successful implementation outcomes.

Required Qualifications

• Experience managing implementations, integrations, client onboarding, payroll implementations, or similar complex client projects.

• Strong experience working with data mapping, data files, field-level requirements, or system-to-system data integration.

• Strong analytical and critical-thinking skills with exceptional attention to detail.

• Ability to understand complex data requirements and translate them into practical implementation solutions.

• Strong project management, organization, and stakeholder-management skills.

• Ability to work independently, manage competing priorities, and drive issues through resolution.

• Strong written and verbal communication skills.

• Experience with payroll technology or payroll integrations.

• Financial services, fintech, HR technology, or similar implementation experience.

Additional Experience That Is Helpful, but Not Required

• Equity share plan or equity compensation experience.

• API integration experience.

• SSO experience.