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Mercier Consultancy Group

Danish Speaking Customer Expert - Danish

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k /mo

About the Job

Requirements

  • Native or fluent Danish, spoken and written.
  • Strong proficiency in English for collaboration with the international team.
  • A valid EU passport is mandatory.
  • Ability to work effectively in a remote environment while maintaining performance.

Responsibilities

  • Provide customer service to Danish-speaking clients on behalf of the Mercedes-Benz brand.
  • Manage inquiries about vehicle maintenance, technical specifications, and service scheduling.
  • Resolve complex issues to maintain customer satisfaction.
  • Ensure customer interactions reflect Mercedes-Benz's premium values and quality standards.
  • Use internal automotive customer relationship management systems to track customer history and vehicle data.
  • Collaborate with international teams to share insights and improve service delivery standards.
  • Represent the brand in customer interactions.

Desired Qualifications

  • Previous experience in the automotive industry or luxury customer service.

About the Company

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