Health Information Management Representative

Job Summary and Responsibilities

As a Health Info Mgmt Rep, you will ensure precise communication with insurance companies so that services are documented correctly and payments are processed efficiently. Every day you will accurately translate patients’ medical records into standardized codes for diagnoses and treatments. Using your expertise and training, you will ensure compliance with legal, regulatory, and organizational standards. To be successful in this role, you must combine accuracy and attention to detail with a strong knowledge of coding standards and healthcare regulations. Clear communication with providers and staff, along with efficient management of records, ensures claims are processed correctly and on time.

• Scans, indexes, organizes, and maintains electronic medical records and correspondence in the EMR according to established procedures and HIPAA/privacy requirements.
• Reviews and processes requests for medical information from patients, providers, insurance companies, and other authorized third parties, ensuring compliance with applicable policies and regulations.
• Verifies authorizations and accurately documents requests, patient information, dates of service, and release details within the appropriate EMR systems and work queues.
• Coordinates the retrieval, preparation, copying, and transfer of medical records, including responding to requests from outside facilities and the Regional Billing Office.
• Monitors work queues, responds to phone calls and inquiries, communicates request status and turnaround times, and resolves outstanding documentation or record issues.
• Performs routine quality audits of scanned and indexed documents, corrects discrepancies, and generates reports to support compliance with established quality and completion standards.

Job Requirements

Required

• One year work experience in healthcare, release of information or office setting. 

Preferred

• Completion of medical record technology program or medical terminology and/or basic computer application courses.

Where You’ll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.