Bally's Intralot

Global lottery tech provider and operator

Technical Support Specialist

Customer SupportUpdated on Nov 13

Full-timeHamburg, GermanyNo salary listed

About the Job

Requirements

Professional communication with customers in German and English.
Ability to provide first- and second-line technical support in complex and regulated environments.
Ability to work in line with German service-level agreements and compliance requirements.

Responsibilities

Act as the first local point of contact for customer technical issues, perform on-site troubleshooting, and escalate complex cases when needed.
Provide customers with timely updates and resolution analysis.
Coordinate with headquarters teams to address advanced technical inquiries, report unresolved issues, and support high customer satisfaction.
Manage technical documentation and translations, including LOTOS O/S Platform materials and change requests, maintaining accuracy in German and English.
Support small and complex projects, including change requests, and ensure timely reporting, correspondence, and task tracking.

Join Bally’s Intralot as a Technical Support Specialist!

(based in Hamburg, Germany)

Your Role:

As a Technical Support Specialist you will join our support operations team, focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments, ensuring high-quality service aligned with strict German SLAs and compliance requirements.

What you’ll do:

Act as the first local point of contact for customer technical issues, performing on-site troubleshooting and escalating complex cases when needed
Maintain clear and professional communication with customers in German and English, providing timely updates and resolution analysis
Coordinate with HQ teams to address advanced technical inquiries, report unresolved issues, and ensure high customer satisfaction
Manage technical documentation and translations (e.g. LOTOS O/S Platform, change requests), maintaining accuracy in both German and English
Support small and complex projects, including Change Requests, ensuring timely reporting, correspondence, and task tracking.

About the Company

Bally's Intralot

Global lottery tech provider and operator

Intralot provides integrated gaming and transaction processing systems for state-licensed gambling operators across 40 regulated jurisdictions. It acts as both supplier and operator, offering lottery, iLottery, VLT monitoring, and sports betting, including the LotosX central gaming system and the INTRALOT Orion sports betting platform for pre-game and live betting across retail, online, and mobile. It differentiates itself by delivering end-to-end, multi-channel solutions with strong platform integration and long-term contracts that create recurring revenue. Its goal is to modernize lottery and gaming operations for operators, expand digital and retail footprints, and grow recurring revenue, including via the Bally's acquisition to become a larger digital gaming operator.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Paiania Municipal Unit, Greece
Founded: 1992

Recently Posted Jobs

Explore more opportunities at Bally's Intralot

See more jobs