Full-Time
Technical Account Consultant
Posted on 5/8/2024
AI-driven external cybersecurity platform
Mid
Baltimore, MD, USA
- Experience in a related function, typically obtained in 3+ years
- Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously
- Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
- Successful management of customer support engagements to completion with high levels of customer delight
- Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
- Exceptional verbal and written organizational, presentation, and communication skills
- Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
- Competitiveness & competitive awareness. Proficiency in explaining strengths & vulnerabilities
- Willingness to travel as required based on customer and business need
- Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
- Build effective curated customer experiences with the ZeroFox platform and larger operating environment
- Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets, and programs
- Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
- Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
- Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations
- Deliver web-based training to user groups to support organizational adoption
- Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
- Serve as a frontline technical resource for “best practice” and informal customer questions
- Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
- Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
- Maintain current functional and technical knowledge of ZeroFox service options
- Help to document best practices in developing and using ZeroFox solutions
- Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity, and growth
ZeroFox, specializing in external cybersecurity, employs advanced AI-driven analysis to safeguard across multiple web layers, including the surface, Deep, and Dark Web. This focus on high-tech threat detection and automated remediation capabilities positions ZeroFox as a leader in cyber threat intelligence. Working at this company means being at the forefront of cybersecurity innovation, offering a dynamic work environment where cutting-edge technology meets extensive expertise in protecting digital landscapes.
Company Stage
IPO
Total Funding
$1.8B
Headquarters
Baltimore, Maryland
Founded
2013
6 month growth
↑ 5%1 year growth
↑ 22%2 year growth
↑ 69%Benefits
Competitive compensation
Community-driven culture
Generous time off
Comprehensive health benefits & 401(k) plan
Fun, modern workspace with regular team events
Wellness offerings