Assistant Manager
EXL
Assistant Manager
EXL
Analyzes business data and runs outsourced operations
Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses
Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data
Graduate. Minimun of 2 yrs in the current role
* Manage Daily, Weekly, and Monthly schedules
* Work closely with operations in terms of Schedules and Leaves Allocation
* Work closet with Onshore Partners in terms of daily, weekly, monthly, and quarterly schedules
EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.
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