Publicis Groupe

Runs advertising and digital transformation services

Operations Director - Global Business Development

Sales OperationsConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listed

About the Job

Requirements

Strong experience in business development operations, new business operations, or a related operational role, with an understanding of governance, business processes, and compliance.
Experience supporting requests for information (RFIs) and business development activity, with an understanding of the operational requirements involved in progressing opportunities.
Experience working across a complex, international, or multi-stakeholder organisation.
Experience coordinating activity across global, regional, or market teams and building effective working relationships across a network.
Strong operational judgement and attention to detail, particularly when handling commercially sensitive information, governance requirements, and multiple stakeholder inputs.
Strong stakeholder and network-management capability, with the confidence to work effectively across teams, markets, and levels of seniority.
Organisation, research, and quality-assurance skills, with the ability to manage multiple priorities without compromising accuracy or delivery.
Practical communication skills to make processes and requirements easy for others to understand and apply.
A continuous-improvement mindset and interest in simplifying processes and improving the way teams work.
Practical understanding of how technology, automation, and artificial-intelligence-enabled workflows can improve processes and operational outputs.
Ability to combine attention to detail with an understanding of the wider business context.
Comfort bringing structure, coordination, and follow-through to complex activity.
Ability to build trust by being reliable, pragmatic, and clear, and to judge when to resolve issues independently or involve relevant expertise.
Ability to work across teams and markets, build relationships, and help others operate more effectively.
Curiosity about improving processes and a practical approach to continuous improvement, technology, and change.

Responsibilities

Embed agreed governance, processes, and ways of working across global, regional, and market teams, translating Global Business Development Centre of Excellence standards into consistent practice.
Provide practical operational guidance to teams on processes, governance, compliance requirements, and established ways of working.
Support operational governance by ensuring Global Business Development activity follows agreed business processes, confidentiality requirements, and compliance requirements.
Identify opportunities to simplify and improve processes, using operational experience and network feedback to inform continuous improvement.
Support the practical adoption of technology, automation, and artificial intelligence to improve workflows, operational outputs, and ways of working.
Coordinate critical business development activity, ensuring opportunities are supported by accurate information, appropriate due diligence, and effective operational coordination.
Manage operational coordination of requests for information, bringing together information, stakeholder input, and content, and supporting validation and quality assurance.
Undertake opportunity mapping and pursuit due diligence to support decision-making and subsequent request-for-information, communication, master services agreement, and transition requirements.
Support financial due diligence and qualification requirements associated with new business opportunities.
Maintain accurate operational records and reusable knowledge, and contribute guidance, templates, and resources in partnership with Knowledge Management owners.
Act as a central operational partner to the Global Business Development community, connecting global, regional, and market teams with guidance, resources, and specialist expertise.
Support and use the Global Business Development Buddy network to strengthen connectivity, share effective practices, and encourage consistency across markets.
Respond to market and team requests, helping colleagues navigate processes and access appropriate expertise.
Use network insights to identify recurring challenges and support needs, and provide practical recommendations to the Centre of Excellence.
Promote effective use of Global Business Development resources and support channels across the wider network.

Desired Qualifications

Exposure to opportunity qualification, mapping, or due diligence would be valuable.

Company description

Company Description

Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential.

A key business solution of Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide.

Overview

The Opportunity

We are looking for an experienced Operations Director to join our Global Business Development team, helping ensure the function operates with consistency, rigour and strong operational discipline across global, regional and market teams.

Working within the frameworks established by the Global Business Development Centre of Excellence, you will be a trusted operational partner to the wider Global BD community, translating agreed standards and priorities into effective day-to-day practice. You’ll provide the coordination, guidance and operational expertise that enables teams to navigate critical business development activity effectively.

This is a visible, hands-on role for someone who is comfortable operating across a complex international network. You’ll support activity spanning RFIs, opportunity mapping, financial and pursuit due diligence, governance and knowledge-sharing, while connecting teams with the right expertise and resources.

You’ll also bring a continuous-improvement mindset, using insight from across the network to identify where processes can work better and supporting the practical application of technology, automation and AI to improve workflows and operational delivery.

Why This Role Stands Out

International exposure across global, regional and market Business Development teams.
A central role in critical new business activity, from opportunity qualification and due diligence through to RFI coordination and transition requirements.
The opportunity to improve how Global Business Development operates, combining hands-on delivery with process improvement, technology and AI.

Responsibilities

Operational Excellence, Governance & Best Practice

Embed agreed governance, processes and ways of working across global, regional and market teams, helping translate the standards established by the Global BD Centre of Excellence into consistent practice.
Provide practical operational guidance to teams, helping them navigate processes, governance, compliance requirements and established ways of working.
Support strong operational governance, ensuring Global BD activity follows agreed business processes, confidentiality and compliance requirements.
Identify opportunities to simplify and improve processes, using operational experience and feedback from across the network to inform continuous improvement.
Support the practical adoption of technology, automation and AI to improve workflows, operational outputs and ways of working.

Operational Delivery & Business Support

Coordinate critical business development activity, ensuring opportunities are supported by accurate information, appropriate due diligence and effective operational coordination.
Manage the operational coordination of RFIs, bringing together information, stakeholder input and content, and supporting validation and quality assurance.
Undertake opportunity mapping and pursuit due diligence to support informed decision-making and subsequent RFI, communication, MSA and transition requirements.
Support financial due diligence and qualification requirements associated with new business opportunities.
Maintain accurate operational records and reusable knowledge, contributing relevant guidance, templates and resources in partnership with Knowledge Management owners.

Network Management & Collaboration

Act as a central operational partner to the Global BD community, connecting global, regional and market teams with the guidance, resources and specialist expertise they need.
Support and utilise the Global BD Buddy network to strengthen connectivity, share effective practice and encourage consistency across markets.
Provide responsive support to market and team requests, helping colleagues navigate processes and access the appropriate expertise.
Use insight from across the network to identify recurring challenges and support needs, feeding practical recommendations back into the Centre of Excellence.
Promote effective use of Global BD resources and support channels across the wider network.

Qualifications

What You’ll Bring

Experience

Strong experience in business development operations, new business operations or a related operational role, with a good understanding of governance, business processes and compliance.
Experience supporting RFIs and business development activity, with an understanding of the operational requirements involved in progressing opportunities.
Experience working across a complex, international or multi-stakeholder organisation.
Experience coordinating activity across global, regional or market teams, with the ability to build effective working relationships across a network.
Exposure to opportunity qualification, mapping or due diligence would be valuable.

Skills

Strong operational judgement and attention to detail, particularly when handling commercially sensitive information, governance requirements and multiple stakeholder inputs.
Strong stakeholder and network-management capability, with the confidence to work effectively across teams, markets and levels of seniority.
Excellent organisation, research and quality-assurance skills, with the ability to manage multiple priorities without compromising accuracy or delivery.
Clear and practical communication skills, with the ability to make processes and requirements easy for others to understand and apply.
A continuous-improvement mindset, with an interest in simplifying processes and improving the way teams work.
A practical understanding of how technology, automation and AI-enabled workflows can improve processes and operational outputs.

How You Work

You combine attention to detail with an understanding of the wider business context.
You are comfortable being the person who brings structure, coordination and follow-through to complex activity.
You build trust by being reliable, pragmatic and clear, and you know when to solve something yourself and when to bring in the right expertise.
You enjoy working across teams and markets, building relationships and helping others operate more effectively.
You are curious about how things could work better and bring a practical approach to continuous improvement, technology and change.

Ready to make an impact?

Join Global Business Development and help strengthen the operational engine behind new business across our global network.

#li-SG1

Additional information

Publicis Media offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:

📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Publicis Media, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

About the Company

Publicis Groupe

Runs advertising and digital transformation services

Publicis Groupe runs advertising, media buying and digital transformation services for companies that want to reach consumers, coordinate campaigns and improve their business systems. Its agency network includes creative and media specialists, while Publicis Sapient builds and modernizes the technology behind clients' operations. Epsilon adds customer data and marketing technology that connect brands with audiences and measure campaign results. Clients pay for consulting, campaign creation and execution, with production and media costs billed through alongside the group's service work. Founded in 1926, Publicis Groupe is headquartered in Paris, France.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1926

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