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Rehlko

Global energy resilience solutions provider

Warranty Administrator - Service

Business OperationsUpdated on Nov 5
Full-time

About the Job

Requirements

  • An associate's or bachelor's degree in Engineering, Quality, Supply Chain, Technical Studies, or a related field, or an equivalent combination of education and experience is required.
  • At least 2 years of experience in warranty administration, service administration, technical support, or a related role is required.
  • Proficiency with Microsoft Office Suite is required.
  • Strong organizational, time-management, problem-solving, and analytical skills are required.
  • High attention to detail and a commitment to accuracy are required.
  • A professional, customer-focused, and accountable approach to work is required.
  • The ability to work effectively both independently and within a team in a fast-paced environment is required.
  • Strong administrative and organizational skills are required.
  • Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, is required.
  • The ability to analyze technical service reports and equipment documentation is required.
  • Experience managing multiple priorities while meeting deadlines is required.
  • Excellent written and verbal communication skills are required.
  • Strong attention to detail and accuracy is required.
  • The ability to work independently and collaboratively within a team environment is required.
  • Applicants must be authorized to work in the United States without requiring sponsorship now or in the future.

Responsibilities

  • Manage the complete warranty claim process for generator set and balance-of-plant equipment.
  • Review field service reports, commissioning records, engine data, and supporting documentation to determine warranty eligibility.
  • Open, track, update, and close warranty cases within manufacturer and company systems.
  • Ensure timely submission of warranty claims and supporting documentation to original equipment manufacturers and suppliers.
  • Monitor warranty claim status and follow up on outstanding approvals, credits, and reimbursements.
  • Coordinate warranty parts returns and core returns in accordance with manufacturer requirements.
  • Maintain accurate warranty records, databases, and case files for audit and reporting purposes.
  • Resolve warranty discrepancies and documentation issues with manufacturers, suppliers, technicians, and customers.
  • Coordinate with Service Managers, Project Managers, and Field Service Engineers to obtain required warranty information.
  • Assist in scheduling warranty inspections, corrective maintenance activities, and warranty-related service visits.
  • Track warranty obligations on new installations and commissioned combined heat and power systems.
  • Ensure technician job reports are completed and submitted promptly to support warranty claims and service invoicing.
  • Coordinate with the Technical Helpdesk Technician for technical support required to close warranty claims.
  • Serve as the primary point of contact for warranty-related inquiries from customers and original equipment manufacturer representatives.
  • Communicate claim status, approvals, denials, and corrective actions to the Service Director.
  • Maintain professional relationships with equipment manufacturers, suppliers, and customers.
  • Support customer satisfaction by ensuring timely and effective resolution of warranty matters.
  • Generate weekly and monthly warranty performance reports for the Service Director.
  • Track warranty recovery metrics, claim acceptance rates, claim aging, and warranty costs.
  • Maintain documentation related to commissioning, service events, equipment history, and warranty coverage periods.
  • Assist with service department administrative reporting and record-retention requirements.
  • Ensure warranty processes comply with manufacturer guidelines, contractual obligations, and company policies.
  • Identify trends in equipment failures and provide feedback to service management and engineering teams.
  • Assist in developing and improving warranty procedures and documentation standards.
  • Support departmental audits and quality initiatives.
  • Follow all company Health, Safety, Environmental, and Quality procedures.
  • Promote a culture of safety and compliance throughout all warranty and service activities.

Desired Qualifications

  • Experience in power generation, combined heat and power systems, gas engines, industrial equipment, or related industries is preferred.
  • Knowledge of original equipment manufacturer warranty processes, including INNIO Jenbacher or similar manufacturers, is preferred.
  • Understanding of service operations, maintenance practices, and technical documentation is preferred.
  • Experience with enterprise resource planning, customer relationship management, or warranty management systems is preferred.
  • A demonstrated commitment to continuous improvement and operational excellence is preferred.

About the Company

Rehlko

Global energy resilience solutions provider

Rehlko provides energy resilience solutions worldwide, helping customers secure reliable energy today and for the future. It offers power systems, engines, and related energy equipment and services through regional hubs and affiliated brands such as Kohler Home Energy, Kohler Uninterruptible Power, Curtis Instruments, and Clarke Energy. Unlike a single product line, it combines a long history in energy with a global footprint and a portfolio of established brands to deliver end-to-end energy resilience for homes and large industries. Its goal is to give customers more control over where energy is sourced and how it flows, ensuring continuous operation and a brighter future.

Company size
1-10
Company stage
Not listed
Total funding
Not listed
Headquarters
Vinita, OK
Founded
1920

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