Senior Data Engineering - Support Engineer

Req ID: 394117 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Data Engineering - Support Engineer to join our team in Addison, Texas (US-TX), United States (US).

Role Overview

We are seeking a Senior Data Engineering Support Engineer with expert-level proficiency in Databricks and PySpark. In this role, you will be the primary technical anchor for our enterprise big data operations, driving high availability, performance efficiency, and cost optimization across all production data pipelines. Beyond resolving complex production incidents, you will lead root-cause analysis (RCA), design automated self-healing scripts, and mentor junior support staff to ensure the overall stability of our Delta Lakehouse environment.

Key Responsibilities

• Critical Incident & Escalation Management: Act as the highest tier of internal escalation for complex, high-priority production failures in massive-scale batch and streaming PySpark jobs.
• Deep-Dive Performance Tuning: Drive the resolution of complex distributed computing bottlenecks, including severe data skew, Out-Of-Memory (OOM) errors, improper partition pruning, and costly shuffle operations using Spark UI, logs, and Ganglia metrics.
• Cost & Cluster Optimization: Analyze Databricks cluster utilization and run strategies to reduce cloud compute spend (e.g., configuring auto-scaling, spot instances, and choosing optimal driver/executor node types).
• Governance & Reliability Frameworks: Oversee and troubleshoot data access control, schema evolution, and data lineage tracking within Databricks Unity Catalog.
• Automation & SRE Mindset: Build robust, automated frameworks and scripts in Python/PySpark to automate data reconciliation, system health checks, and self-healing pipelines.
• Strategic Playbooks & Documentation: Author comprehensive, technical runbooks and post-mortem RCA documents. Establish SOPs (Standard Operating Procedures) to reduce future incident resolution time (MTTR).
• Mentorship & Leadership: Provide technical guidance to junior support engineers, conduct technical code reviews for hotfixes, and closely collaborate with core development teams to bridge the gap between engineering and operations.

Required Qualifications & Skills

• 7+ years of total experience in Data Engineering.
• 3+ years dedicated to supporting or optimizing large-scale Databricks and PySpark systems in production.

Preferred Technical skills

• Advanced Technical Mastery:
  • Advanced PySpark and Python engineering skills, with an explicit understanding of Spark architecture (lazy evaluation, DAG execution, execution memory vs. storage memory).
  • High proficiency in advanced SQL for complex analytical troubleshooting.
  • Expert-level understanding of Delta Lake internals (ACID transactions, Time Travel, Liquid Clustering, Optimize/Z-Order commands).
• Troubleshooting Excellence: Proven track record of diagnosing and resolving distributed data pipeline issues at scale, including thread dumps, memory leaks, and serialization errors.
• Cloud & CI/CD Platform Experience:
  • Strong architectural experience deploying and managing resources within major cloud networks (AWS, Azure, or GCP).
  • Robust understanding of Git-based workflows, automated testing, and secure hotfix deployment via CI/CD pipelines.

• Active Databricks Certifications (e.g., Databricks Certified Data Engineer Professional).
• Deep experience managing production environments utilizing Delta Live Tables (DLT) and advanced Unity Catalog rule engines.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $92,160.00 to $138,240.00. This range reflects the minimum and maximum target compensation for the position across all US locations.

Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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