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Amgen

Makes biotech medicines for serious illnesses

Regional Patient Access Lead-Great Lakes

Customer SupportConfirmed live in the last 24 hours
Full-time$176k - $238.1k

About the Job

Requirements

  • A doctorate degree and 2 years of Patient Access experience, or a master's degree and 4 years of Patient Access experience, or a bachelor's degree and 6 years of Patient Access experience.
  • Experience in the pharma or medical industry is preferred.
  • People management experience or proven initiative and success developing toward people management, such as mentoring or training and elevating others' knowledge and performance, is preferred.
  • Experience in rare diseases and/or applicable disorders is preferred.
  • Facility with key performance metrics and data analysis is preferred.
  • Previous patient educator or patient access experience is preferred.
  • Previous experience calling on patients and/or healthcare providers is preferred.
  • Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications is preferred.
  • Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry is preferred.
  • Highly developed interpersonal, communication, and problem-solving skills and the ability to thrive in a cross-functional team setting are preferred.
  • Willingness to travel 50–75% regionally, including some overnight and weekend commitments, is required.
  • Excellent presentation and PowerPoint skills are preferred.
  • Proficiency in Microsoft Office is preferred.
  • A professional, proactive demeanor is preferred.
  • Strong interpersonal skills are preferred.
  • Excellent written and verbal communication skills are preferred.

Responsibilities

  • Lead and manage a team of Patient Access Liaisons.
  • Be accountable for the team's performance, training, and compliance.
  • Develop key performance metrics appropriate to the team's efforts and company business objectives.
  • Track each team member's performance against key metrics.
  • Develop each team member individually as needed to fulfill the role in each region.
  • Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
  • Ensure the team has appropriate fundamental and ongoing training and expertise.
  • Identify new patient needs throughout the year and work with cross-functional teams to communicate those needs effectively.
  • Coordinate team participation in national and local patient meetings and events.
  • Oversee and support patient programs, if applicable, to satisfy current patient educational needs.
  • Develop presentations on group objectives and performance as needed, at least quarterly.
  • Provide input on the strategic direction of the business.
  • Coordinate with Area Sales Directors to facilitate teamwork between the team and sales partners on joint priorities, communication, and healthcare-provider education about Amgen By Your Side services.

Desired Qualifications

  • Experience in the pharma or medical industry.
  • People management experience or proven initiative and success developing toward people management, such as mentoring or training and elevating others' knowledge and performance.
  • Experience in rare diseases and/or applicable disorders.
  • Facility with key performance metrics and data analysis.
  • Previous patient educator or patient access experience.
  • Previous experience calling on patients and/or healthcare providers.
  • Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
  • Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
  • Highly developed interpersonal, communication, and problem-solving skills and the ability to thrive in a cross-functional team setting.
  • Excellent presentation and PowerPoint skills.
  • Proficiency in Microsoft Office.
  • A professional, proactive demeanor.
  • Strong interpersonal skills.
  • Excellent written and verbal communication skills.

About the Company

Amgen

Makes biotech medicines for serious illnesses

Amgen develops and makes biologic medicines, which are drugs built from proteins and antibodies grown in living cells, for serious conditions such as heart disease, cancer, and bone loss. Its anemia drug Epogen, approved in 1989, became one of the biotechnology industry's first blockbuster medicines. Amgen grows these drugs in large tanks called bioreactors, and its products include the cholesterol drug Repatha, the bone-building drug Evenity, and the severe asthma drug Tezspire. It earns money by selling these medicines, mostly through large drug wholesalers that supply hospitals and pharmacies. Amgen was founded in 1980 and is based in Thousand Oaks, California.

Company size
10,001+
Company stage
IPO
Headquarters
Thousand Oaks, CA
Founded
1980

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