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LICORbio

Bio-imaging instruments, software, and environmental tools

Order Processing Clerk

Operations & LogisticsUpdated on Nov 12
Full-timeHeidelberg, GermanyNo salary listedIn-person

About the Job

Requirements

  • A completed commercial vocational qualification or comparable qualification is required; further training in order management, customer service, or commercial processes is advantageous.
  • At least 2–3 years of professional experience in order processing, order management, or customer service is required.
  • Experience in an international, customer-oriented environment is desirable.
  • Good knowledge of Microsoft Office applications is required.
  • Experience using ERP systems is required; Oracle NetSuite or Navision experience is advantageous.
  • Good written and spoken German and English are required.
  • The role requires customer service orientation, a structured, careful, and independent working style, organizational ability, a sense of responsibility, teamwork, communication skills, and the ability to coordinate multiple tasks and set priorities.
  • Reliability and discretion when handling confidential information are required.

Responsibilities

  • Record, review, and process customer orders in the ERP system.
  • Monitor customer order records to ensure that order data is complete and accurate.
  • Track deadlines and ensure that orders are processed on time.
  • Communicate with customers about order status, delivery dates, and inquiries.
  • Process order changes, cancellations, and complaints.
  • Work closely with Sales, Production, Warehouse, and Quality Control or Quality Management.
  • Maintain customer and master data in the ERP system.
  • Ensure compliance with internal policies and applicable legal requirements, including sanctions-list checks.
  • Maintain and archive order- and shipping-related documents.
  • Support internal and external audits.
  • Perform additional duties according to operational requirements and qualifications.
  • Support regular inventory counts.
  • Contribute actively to continuous improvement processes.
  • Promote a positive, team-oriented working atmosphere.
  • Comply with company policies, quality standards, occupational safety requirements, and data-protection requirements.
  • Participate in training and professional development.
  • Represent the company professionally to customers, suppliers, and business partners.

Desired Qualifications

  • Further training in order management, customer service, or commercial processes.
  • Experience in an international, customer-oriented environment.
  • Experience with Oracle NetSuite or Navision ERP systems.

About the Company

LICORbio

Bio-imaging instruments, software, and environmental tools

LI-COR Biosciences makes scientific instruments, software, and reagents for life-science and environmental research. In bio-imaging, it provides Odyssey imaging systems with high dynamic range and Image Studio software for analysis and 21 CFR Part 11 compliant quality control. In environmental science, it sells portable photosynthesis systems (LI-6400XT, LI-6800) for leaf gas exchange measurements in the field, with customizable accessories and calibration reagents. Its offerings target scientists in academia and regulated labs, and its goal is to provide reliable, well-supported tools that enable accurate data collection and reproducible results.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Lincoln, NE
Founded
1971

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