Change Management Consultant

Career Area:

Strategy

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As Change Management Consultant, you will report to the Sr. Manager Change Management. Your main responsibilities will be to implement organizational change initiatives that enable Digital Supply & Procurement (DS&P)’s product portfolio to achieve greater performance, and ensure their awareness, knowledge, adoption, engagement, and value realization by key stakeholders. As part of an organizational change management (OCM) team, you will develop and govern strategic OCM deliverables and provide change management counsel to internal groups, all while meeting anticipated goals and deadlines.  Likewise, as part of a larger Human Resources team, you will directly contribute to the People strategy which includes driving change through the development of a growth mindset and adoption and utilization of technology to generate efficiencies, data-driven insights, and a deeper understanding of customers and stakeholders’ needs.

What You Will Do:

Serve as the OCM lead for key priority products that support supply planning in the DS&P portfolio, including Network Planning & Execution.  Your efforts including change assessment, communication, training, user experience, and governance will add value and support building a sustainable supply network.

• Following a dept communications strategy and plan, craft clear, concise, and consistent messaging for a targeted audience, and execute through appropriate channels, including, but not limited to SharePoint, Viva Engage, newsletters, email, and in tool messaging.
• Following a dept training strategy and plan, design training materials and execute through the appropriate modalities, including, but not limited to Quick Reference Guides (QRGs), videos, in-app support, super users, etc.
• Govern stakeholder identification to ensure accuracy and inclusion while managing through required dormancy audits
• Assess needed behavior changes through periodic stakeholder assessments and/or change impact assessments as needed
• Develop and execute change measurement strategy
• Coordinate with team members to execute on time and defect-free activities that build awareness, adoption and utilization of tools
• Govern pieces of the user experience including, but not limited to in tool email notifications, FAQ docs, etc. and utilize this voice of customer to recommend enhancements and overall improvements to the tools as part of the broader change initiative
• Collect customer feedback and generate value realization deliverables using tools including Microsoft Forms surveys and/or Microsoft Teams polls as needed; prepare and share findings with recommended action plan
• Manage and attend relevant cadence of meetings to align deadlines in accordance with product roadmaps

• Recommend areas for OCM continuous improvement. 
• Work directly with a wide range of team members, and/or suppliers, including presenting recommendations to leaders. 
• Actively participate and contribute to the Caterpillar change management community of practice group and SPPD Communication Council
• Leverage resources and events available through team membership in the Association of Change Management Professionals (ACMP)

Education Requirement:

Associates degree required.

What Skills You Will Have:

Data Gathering & Analysis

• Applies structured methods to collect and document data from diverse sources.
• Uses basic tools to evaluate and synthesize information for decision-making.
• Flags issues in data collection and contributes to analysis based on requirements.

Conflict Management

• Identifies common ground to reduce tension and promote resolution.
• Applies conflict resolution techniques and active listening to understand root causes.
• Encourages open dialogue and reconciliation under guidance.

Dealing with Disorder

• Adapts to uncertainty and incomplete information with flexibility.
• Makes decisions and executes tasks in ambiguous environments.
• Adjusts plans as new information emerges, tolerating moderate risk.

Influencing

• Builds persuasive arguments and presents ideas to influence peers.
• Understands decision-making dynamics and tailors input accordingly.
• Uses listening and probing to uncover opportunities for impact.

Relationship Management

• Responds effectively to client needs and monitors satisfaction.
• Collaborates to resolve major issues and clarify roles in partnerships.
• Alerts team to relationship challenges and works toward resolution.

Communicating for Impact

• Translates complex ideas into clear, audience-appropriate messages.
• Synthesizes diverse inputs to deliver unified, strategic communications.
• Coaches others on effective communication and adapts to global audiences.

Planning and Organizing

• Prioritizes tasks and manages conflicting demands methodically.
• Develops contingency plans and tracks progress toward goals.
• Communicates changes and negotiates adjustments with stakeholders.

Organizational Change Management

• Leads change initiatives and removes barriers to adoption.
• Communicates impact and monitors acceptance of change efforts.
• Converts strategic goals into actionable steps and evaluates effectiveness.

Top Candidates Will Also Have:

• Direct Change Management Experience: Proven ability to lead and implement change initiatives across teams or departments.
• Analytical Thinking: Strong skills in data interpretation, problem-solving, and decision-making using quantitative and qualitative insights.
• Supply Chain Knowledge: Understanding of end-to-end supply chain operations, including procurement, logistics, and supplier management.

Additional Information:

Relocation: Not available
Sponsorship: Not offered
Travel Requirement: Less than 10%
Work Location: On-site, 5 days a week in Mossville, IL

Summary Pay Range:

$110,520.00 - $165,840.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

October 3, 2025 - October 17, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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