WTW

Global risk management, insurance brokerage, consulting

Data Management Intern

Data ManagementConfirmed live in the last 24 hours

InternshipMadrid, SpainNo salary listedIn-person

About the Job

Requirements

Be a student or recent graduate of Formación Superior in Business Administration and Management (ADE) or a similar field.
Have an interest in data management, information quality, and CRM tools.
Have basic knowledge of database management, CRM systems, and/or marketing automation platforms.
Have analytical ability, attention to detail, and a proactive approach to resolving issues.
Be able to work in a team and communicate with different departments.
Have intermediate-to-advanced English and advanced Spanish proficiency.

Responsibilities

Identify and manage issues involving customers who cannot be qualified in CRM, coordinating with the ECS team.
Review customer records that have not integrated correctly into the systems and have fallen outside the usual service process.
Request and coordinate customer data updates in CRM to maintain alignment with the Elevia master data.
Analyze the history of inconsistencies between CRM and Elevia and propose corrective measures.
Detect and resolve duplicate customer records, including both older records and new registrations.
Verify that CRM contacts are complete and ready for proper use, especially for the migration from HubSpot to Marketo.
Support contact and list cleanup with a view toward future marketing and segmentation projects.

Desired Qualifications

Basic knowledge of database management, CRM systems, and/or marketing automation platforms.

Buscamos un/a becario/a con interés en el análisis de datos, la calidad de la información y la mejora de procesos para apoyar al equipo en la gestión y limpieza de datos en nuestros sistemas CRM y Elevia. Esta posición es clave para asegurar la integridad de la información de clientes y contactos, colaborando de forma transversal con equipos como ECS y Data.

Responsabilidades principales:

Identificar y gestionar incidencias relacionadas con clientes que no pueden ser calificados en CRM, en coordinación con el equipo de ECS.
Revisar registros de clientes que no se han integrado correctamente en los sistemas, y que quedan fuera del circuito habitual de atención.
Solicitar y coordinar actualizaciones de datos de clientes en CRM para mantener la alineación con el maestro de Elevia.
Analizar el histórico de inconsistencias entre CRM y Elevia, proponiendo medidas correctivas.
Detectar y resolver duplicidades de clientes, tanto en registros antiguos como en nuevas altas.
Verificar que los contactos en CRM estén completos y preparados para su correcta explotación, especialmente de cara a la migración de Hubspot a Marketo.
Apoyar la limpieza de contactos y listas con una visión orientada a proyectos de marketing y segmentación futura.

Requerimientos:

Estudiante o recientemente graduado de Formación Superior ADE o similares.
Interés por la gestión de datos, calidad de la información y herramientas CRM.
Conocimientos básicos en gestión de bases de datos, CRM y/o plataformas de automatización de marketing (deseable).
Capacidad analítica, orientación al detalle y proactividad para resolver incidencias.
Habilidad para trabajar en equipo y comunicarse con distintos departamentos.
Nivel medio/avanzado de inglés y español avanzado.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected].

About the Company

WTW

Global risk management, insurance brokerage, consulting

Willis Towers Watson provides risk management, advisory, and brokerage services to organizations worldwide. Its two segments are Risk & Broking, which identifies, quantifies, and places insurance coverage, and Health, Wealth & Career, which offers consulting, technology, and administration for health benefits, retirement plans, and talent programs. The company blends advisory services, technology platforms, and brokerage capabilities to deliver integrated risk and people solutions rather than relying on a single service line. Its goal is to help clients turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.

Company size: 10,001+
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1828

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