Technical Account Manager

Technical Account Manager-Pharma (Mid-West)
FT Salary Remote

Summary:

Responsible for ensuring annual growth for the assigned customer base consistent with the organization’s financial objectives.  It is expected that the Technical Account Manager will develop deep relationships with those decision makers and influencers within the assigned accounts.  Those relationships will be developed via face-to-face visits with the customer/prospect with the intention of providing application solutions based on the organization’s lateral value chain.  This position entails being a technical solutions provider by promoting and selling a comprehensive portfolio of excipients and actives used in pharmaceutical, nutraceutical, biopharma applications within the assigned territory.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Obtain knowledge of the product lines that the Company represents and the industries that we serve with the ability to make presentations to R&D and manufacturing personnel and work with purchasing to close the sale

Prepare timely call reports and Supplier Highlights, which are written for every significant interaction

Develop sales through aggressively seeking appointments and visits with both current customers and prospects and managing the balance between them so as to ensure results are aligned with the Company’s growth strategies.

Provide accurate Forecasting through regular updates from customers to ensure excellence in Inventory

Ensure clear visibility, both internally and externally, through thorough use of the CRM.

Maintain an accurate and strong Opportunity Pipeline to ensure maximized growth

Provide timely Market Intelligence both internally and to principals

Strive for Margin Optimization

Other Responsibilities include (but not limited to)

• Understand and adhere to/follow the department procedures and policies
• Adhere to and support the principles of Responsible Distribution™.
• Assume other activities and responsibilities from time to time as directed.
• Additional responsibilities may be assigned as needed.
• Overnight travel as necessary or required up to 50%
• Represent Company in industry and professional activities, such as trade shows, seminars etc.
• Represent Company with the utmost integrity and in a highly professional and polished manner to include proper dress and conduct
• Thorough understanding of the typical selling process.
• Solid knowledge of Microsoft Office
• Strong use of CRM, preferrable Microsoft Dynamics 365

Competencies:                                             

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills and a good command presence; Participates in meetings.

Written Communication - Writes clearly and informatively; Presents numerical data effectively.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.  Significant level of experience in running a chemical distribution entity.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.  Has a strong command of margin optimization opportunities within the operation.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:                                              

• 4-year college degree, Technical Preferred (Chemistry, Engineering, Biology etc.)
• 5-7 years’ experience in Pharma and/or nutraceuticals with focus on excipients, API’s and ANI’s   
• Chemical Distribution experience preferred
• Ability to organize and prioritize work as required to meet customer, supplier or corporate demands
• Personal qualities to include good presentation and listening skills, a high energy level, results orientation, diplomacy, creativity, perseverance and persistence, as well as the ability to work independently and as a team member.
• Strong negotiating and communication skills.

Mathematical Skills:                                               

Ability to work with mathematical concepts such as probability and statistical inference, and financial metrics.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:                                        

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:                                          

To perform this job successfully, an individual should have knowledge of Internet software; CRM software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.            

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mathematical Skills:                                               

Ability to work with mathematical concepts such as probability and statistical inference, and financial metrics.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:                                        

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:                                          

To perform this job successfully, an individual should have knowledge of Internet software; CRM software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.            

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.