Retail Online Sales Representative

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

The Retail Online Sales Representative is responsible for supporting Oaklawn's online retail operations by managing online merchandise listings, processing customer orders, coordinating shipping and fulfillment, and providing exceptional customer service. This position plays an important role in growing online merchandise sales, maintaining accurate inventory, and ensuring customers receive a positive shopping experience that reflects Oaklawn's standards of excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Manage daily online retail sales activities, including receiving, processing, and fulfilling customer orders.

· Maintain and update online merchandise listings, including product descriptions, pricing, photographs, and inventory availability.

· Respond to customer inquiries regarding merchandise, order status, shipping, returns, and exchanges in a timely and professional manner.

· Prepare merchandise for shipment, including packaging, labeling, and coordinating with shipping carriers.

· Monitor online orders to ensure accuracy, timely fulfillment, and customer satisfaction.

· Maintain accurate inventory records and coordinate with Retail leadership to ensure merchandise availability.

· Assist with identifying new merchandise opportunities and recommending products for online sales.

· Support online sales promotions, seasonal campaigns, and special merchandise offerings.

· Work with the Marketing Department to promote merchandise through Oaklawn's website, social media, and other digital channels.

· Monitor online sales activity and assist with preparing reports on sales performance, merchandise trends, and inventory movement.

· Process returns, exchanges, and refunds in accordance with established policies and procedures.

· Identify opportunities to improve online shopping processes, customer satisfaction, and overall sales performance.

· Coordinate with Retail Team Members to maintain consistency between online and in-store merchandise offerings.

· Maintain accurate records of customer transactions and ensure compliance with applicable payment processing and data security procedures.

· Assist with in-store retail operations as business needs require.

· Responsible for keeping all back stock storage areas and warehouses neat, organized, and accessible.

· Perform other duties as assigned.

· Compliant with all regulatory requirements within area of responsibility.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

· Minimum two years (2) retail experience.

· High school diploma or GED required, additional education in business, marketing, retail management, or a related field preferred.

· Previous experience in retail sales, e-commerce, online order fulfillment, or customer service preferred.

· Familiarity with online retail platforms, inventory management systems, and point-of-sale systems preferred.

· Strong computer skills, including proficiency with Microsoft Office applications.

· Excellent written and verbal communication skills.

· Strong organizational skills with the ability to manage multiple orders, tasks, and deadlines.

· High level of attention to detail and accuracy when processing transactions and managing merchandise.

· Ability to work independently while maintaining effective communication with Team Members and leadership.

· Demonstrated commitment to providing exceptional customer service.

· Ability to work a flexible schedule, including weekends, holidays, and special events, as business needs require.

· Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain and maintain an Arkansas Non-Gaming License.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.