Full-Time

Executive Assistant

Month FTC

Posted on 12/10/2025

Intercom

Intercom

1,001-5,000 employees

AI-first customer service platform

No salary listed

Dublin, Ireland

Hybrid

Hybrid, must be in-office at least 3 days per week in Dublin.

Category
Administrative & Executive Assistance (1)
Requirements
  • 3+ years’ experience in an administrative role in a fast-paced environment
  • Ex excellence in tactical administration — especially complex calendar management, travel logistics, and operational coordination
  • Ability to prioritise your own workload to manage multiple requests from leadership or stakeholders at the same time
  • High bar for professionalism and confidentiality
  • Highly dependable, detail-oriented, resourceful, and consistent in execution
  • Comfortable with ambiguity and the ability to stay calm under pressure
  • Excellent communication skills, adapting to the style and needs of different stakeholders
  • Interest in technology and openness to using AI tools to streamline and improve workflows
  • Above all, we are looking for somebody smart, hungry, flexible, who loves and is excellent at tactical administration
  • Proficiency with Gmail, Google Calendar, Google Drive, Slack, and similar tools
Responsibilities
  • Provide direct support to senior leadership, ensuring their time and energy are maximised on the most important matters
  • Manage high-volume, complex calendars with frequent reprioritisation, with the ability to prioritise access to your Leaders based on their evolving needs
  • Coordinate global travel with precision, delivering clear plans and a seamless, high quality experience
  • Assist with organising successful leadership or departmental events, such as off-sites
  • Handle expenses and reimbursements within your leader’s departments in an effective and timely manner
  • Handle personal tasks on behalf of the leaders you support
  • Experiment with AI-powered tools to improve efficiency for yourself and your leaders
  • Collaborate closely with other EAs within your team to cover absences and deliver cross-team projects
  • Stay connected to the pulse of the business, building a strong internal network and surfacing relevant organisational context that may lead to blockers/reprioritisation
  • Maintain the highest standard of professionalism and confidentiality in all matters
  • Handle other operational and administrative tasks as required
  • Thrive in a fast-paced, high-performing environment while contributing to a positive, energetic workplace culture

Intercom offers an AI-first customer service platform that helps businesses improve customer experiences and scale operations. It runs on a single AI system with two main parts: a Fin AI Agent, a human-quality AI assistant that works with any Helpdesk, and the Intercom Customer Service Platform to manage support at scale. This integrated approach differentiates it by combining automated AI agents with human-insight capabilities in one system trusted by thousands of support leaders. The goal is to help organizations deliver excellent service at scale by making customer interactions more efficient and effective through AI.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$590.8M

Headquarters

San Francisco, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Fin for Platforms expansion into Zendesk and competitor ecosystems diversifies revenue beyond native platform.
  • 350+ third-party integrations including Salesforce and Stripe increase switching costs and cross-sell opportunities.
  • Proactive support and outbound messaging tap growing demand for customer retention and churn prevention.

What critics are saying

  • Zendesk Answer Bot and Salesforce Service Cloud Einstein AI erode market share with native AI integration.
  • Fin standalone agent on Zendesk cannibalizes core platform revenue as customers adopt AI separately.
  • Venture debt at 12-15% interest rates trigger cash burn crisis amid slowing AI growth.

What makes Intercom unique

  • Fin AI agent resolves 50% of queries automatically with multilingual, multi-channel action capabilities.
  • Omnichannel consolidation across email, chat, phone, WhatsApp, and social apps in single inbox.
  • Real-time customer intelligence combining behavioral data, conversation history, and custom attributes.

Help us improve and share your feedback! Did you find this helpful?

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Irish Independent
Mar 9th, 2026
Intercom secures $250M in venture debt to expand AI agent Fin and hire 650 people

Intercom has secured $250 million in venture debt from Hercules Capital to fund its AI expansion. CEO Eoghan McCabe said the funds will develop the company's Fin AI agent and support hiring of 650 additional employees. The customer service company plans to invest the capital in further developing Fin, Intercom's artificial intelligence platform. The debt financing from the Silicon Valley-based specialist lender represents a significant investment in the firm's AI capabilities as it scales its operations.

LinkedIn
Mar 9th, 2026
We just raised $250M to build the Customer Agent

Fin is the leading Service Agent product by any interesting metric. Customer count (8k), average resolution rate (67%), revenue (approaching $100M).

Tech.eu
Feb 11th, 2022
Ireland’s Intercom raises $125 million at $1.2 billion valuation

Intercom, developers of customer communications tools, has raised $125 million in a Series D…

INACTIVE