Order Management Lead

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Order Management Lead provides advanced operational support to the Order Management EDI team and Supervisor while owning assigned National Accounts and EDI customers. This role oversees order processing, EDI transactions, account-specific requirements, orderbook and replenishment performance, reporting, and issue resolution. The Lead identifies operational risks, resolves complex issues, supports process improvements and system enhancements, and provides functional day-to-day guidance to Order Management Coordinators.

ROLES AND RESPONSIBILITIES

• Manage EDI transactions from order initiation through fulfillment.
• Own assigned National Accounts and EDI customers, ensuring compliance with account-specific requirements, timely order fulfillment, and proactive resolution of service issues.
• Support the Order Management Supervisor with complex escalations, bulk order management, reporting, and daily operational priorities.
• Provide functional guidance and peer support to Order Management Coordinators, escalating issues to leadership as needed.
• Analyze orderbook, IDOCs, replenishment, and inventory data to identify trends, exceptions, risks, and account priorities; communicate critical issues and recommend actions to leadership.
• Develop and maintain reports, dashboards, and trackers to monitor orderbook performance, replenishment, and operational trends.
• Partner with Supply Planning and Inventory teams to address product availability, supply constraints, allocation, and priority orders.
• Lead root-cause analysis and coordinate resolution of complex order, inventory, EDI, pricing, shipping, chargeback, and return issues with cross-functional teams.
• Partner with IT and EDI teams to troubleshoot SAP/ERP issues, implement system enhancements, support user acceptance testing, and onboard new EDI accounts or requirements.
• Identify process improvements, maintain SOPs and account-specific documentation, and communicate significant operational risks and recommendations to relevant stakeholders.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Advanced proficiency in Microsoft Excel and data analysis; experience with reporting and visualization tools such as Power BI preferred.
• Strong knowledge of order management, EDI, inventory, supply planning, and fulfillment processes.
• Proficiency in EDI transactions and customer-specific requirements.
• Proficiency with SAP or comparable ERP systems; SAP preferred.
• Strong analytical, troubleshooting, and root-cause analysis capabilities.
• Ability to translate business needs into system requirements and partner effectively with IT and cross-functional teams.
• Strong organization, attention to detail, and ability to manage competing priorities.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business, Supply Chain, Operations, or a related field preferred, or equivalent relevant experience.
• Minimum 5 years of progressive experience in Order Management, Customer Service, Sales Operations, EDI, or Supply Chain, preferably within wholesale or apparel.
• Demonstrated experience managing complex accounts, coordinating cross-functional issue resolution, and providing functional guidance, training, or peer support.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a designated professional office workstation and environment.
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.

27.21 - 33.99 - 40.77 USD Hourly

If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity