S

Superhuman

Fastest email experience with AI tools

Head of Design Operations

Full-TimeUpdated on 10/23/2026
$285k - $417k/yr+ 401(k) and RRSP matching
Senior
San Francisco, CA, USA
HybridHybrid working model; in-person collaboration is part of the role.
Business & StrategyBusiness Operations

About the job

Requirements
  • At least 7 years of experience in design operations, research operations, design program management, or a related operational role within a design- or research-driven organization.
  • Ability to embed structure and process within creative teams without stifling creative work.
  • Experience building scalable frameworks, processes, and tools that teams adopt and that help organizations move faster without losing quality.
  • Experience running operations for a mid-to-large design and/or research team, ideally in a fast-moving product or technology environment.
  • Ability to use data and relationship-building to drive change, bringing evidence to conversations and tailoring approaches to stakeholders.
  • Ability to work through ambiguity and take action while knowing when to slow down, build alignment, and ensure the team is moving in the right direction.
Responsibilities
  • Serve as the connective tissue between Design, Research, Product, and Engineering, ensuring teams stay aligned, unblocked, and prepared to deliver high-quality work.
  • Partner with Design & Research leadership to define the vision for craft and research excellence, and build systems, programs, and culture that elevate both, raise design quality, and make insight-driven decision-making the default.
  • Act as a strategic liaison across departments, including Finance, Legal, and Marketing, ensuring Design goals are understood, resourced, and prioritized.
  • Connect strategy, business goals, execution, and customer needs into a coherent operational picture that keeps the design team focused and moving forward.
  • Shape team culture and practices around how research informs design and product work, ensuring the right rituals, norms, and systems enable insights to inform product decision-making.

About the company

Superhuman provides a fast email experience that integrates with Gmail and Outlook to help teams manage their inboxes. Its features include AI writing to draft messages, AI summarization to condense long threads, and Split Inbox to separate different mail types. It emphasizes speed and a streamlined interface on top of existing email accounts, offering a subscription model that targets professionals and businesses. The goal is to reclaim time and boost productivity by reducing busywork and making email handling more efficient.

Company Size

51-200

Company Stage

Series C

Total Funding

$111.3M

Headquarters

San Francisco, California

Founded

2015

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Simplify's Take

What believers are saying

  • September 29, 2026 ZoomInfo connector embeds Superhuman Go into sales workflows immediately.
  • July 8, 2026 Databases beta and AI views expand Superhuman beyond email.
  • September 14, 2026 Fathom adds meeting context, enabling higher-value agentic automation across products.

What critics are saying

  • September 2026 Fathom and June 2026 GPTZero acquisitions create integration execution risk.
  • Los Angeles County lawsuit 26STCV24065 over Alpha Lion's Proposition 65 claims adds distraction.
  • Microsoft, Google, ZoomInfo, and Notion can bundle similar AI workflows and crush differentiation.

What makes Superhuman unique

  • Superhuman spans Mail, Docs, Go, and GPTZero across 40 million daily users.
  • Its products work inside 1 million apps and websites, not standalone silos.
  • July 8, 2026 Docs added AI views and Databases, deepening workflow lock-in.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401(k) Company Match
  • Unlimited Paid Time Off
  • Paid Vacation
  • Professional Development Budget
  • Wellness Program
  • Flexible Work Hours
  • Home Office Stipend

Company News

TechCrunch
Oct 20th, 2026
Otter.ai raises $320 million from General Catalyst's growth fund for its meeting tool.

Otter.ai raises $320 million from General Catalyst's growth fund for its meeting tool. 4:00 AM PDT · October 20, 2026 Meeting note-taking tool Otter.ai announced on Tuesday that it has raised $320 million from General Catalyst's Customer Value Fund (CVF), which provides capital to startups without diluting equity and gets returns on the results of marketing spend. Otter.ai said that it will use these funds for enterprise growth, go-to-market strategy, international expansion, and product innovation. The startup, which has been around for nearly a decade, has raised $50 million in total funding with its last round in 2021, according to PitchBook data. Last year, Otter hit a revenue milestone after crossing $100 million in annual recurring revenue (ARR). The company said it's now approaching new milestones, but didn't provide updated figures. The company said that 40 million users have used its product to date, up from 25 million last year. However, given the crowded space among meeting note-taking products, a pertinent challenge for Otter would be to have its customers stick around. Unfortunately, the startup didn't provide any numbers around its monthly active users or churn. "Voice is one of the biggest untapped opportunities in enterprise AI, and Otter is at the forefront of it - a conviction that's only deepened watching Otter's growth," said Pranav Singhvi, Partner and Co-founder of CVF, General Catalyst. "When Otter enables enterprises to capture critical voice data and turns it into actionable business insights, teams move faster, decisions get sharper, and productivity compounds across the organization, and that's why it's a strong partner for CVF." There is a lot of competition in the market with well-funded meeting notetakers like Fireflies.ai, Granola, and Read AI; new entrants like Calendly, Wispr, and Superhuman, which acquired Fathom; and other notetakers like Circleback, Talat, and Quill. Equity Live: The Startup Stories Shaping 2026 Most of these notetakers want to connect to enterprise systems and, based on data captured in meetings, automate workflows. Otter is also heading in that direction. In the last few years, it introduced a meeting assistant, a search function that works across apps, and integration with other AI tools. Otter's newly appointed CMO, Alex Gay, who comes from Superhuman, told TechCrunch at a sit-down at the HumanX conference last month that the company sees a big opportunity in turning transcripts into an actionable roadmap for people who are in back-to-back meetings. "When we start thinking about what is actually the bigger problem that people are facing right now, we saw this large pain point in meeting-heavy roles, where people are back-to-back in conversations. These meetings are the work for them. That's either customer conversations or, from a sales standpoint. That's where strategies are discussed. But meetings are terribly inefficient because when you come into a meeting, you spend the first twenty minutes recapping what was said before to catch everybody up," he said. The company is now experimenting with providing insights before, after, and during meetings. It has been testing a feature to send a pre-brief to users with details and background information, with context from previous conversations across surfaces. Plus, it is also trying out a Live Assist feature to let users ask questions to the AI assistant during the meeting to get knowledge. When you purchase through links in our articles, we may earn a small commission. This doesn't affect our editorial independence. Ivan Mehta Ivan covers global consumer tech developments at TechCrunch. He is based out of India and has previously worked at publications including Huffington Post and The Next Web. You can contact or verify outreach from Ivan by emailing [email protected] or via encrypted message at ivan.42 on Signal. November 4 Buy One Pass, Get a Second Free Cover more ground at TechCrunch's ultimate founder bootcamp of the year by bringing your co-founder or partner for free Book before the BOGO deal expires

GeekWire
Oct 6th, 2026
Superhuman opens new Seattle office, joining wave of AI companies expanding in the region.

Superhuman opens new Seattle office, joining wave of AI companies expanding in the region. by Todd Bishop on Oct 6, 2026 at 10:37 am Superhuman, the San Francisco company formerly known as Grammarly, opened a 13,501-square-foot office in Seattle's South Lake Union neighborhood on Tuesday, moving out of a coworking space and giving itself room to hire. The office, at 1000 Dexter Ave. N., is opening with 50 workstations and can hold up to 80, a Superhuman representative told GeekWire via email. Superhuman plans to keep hiring in Seattle for data engineering, data governance and data science roles. Its careers page lists 12 open positions that can be based in Seattle, including software engineering, site reliability and product management jobs. The company joins a growing list of out-of-town AI companies expanding in the region in search of technical talent, including OpenAI in Bellevue and Anthropic in Seattle. Grammarly acquired the Superhuman email app in July 2025 and renamed the whole company after it that October. Its CEO is Shishir Mehrotra, a former Microsoft and YouTube executive who co-founded the collaborative documents startup Coda. The company's suite of AI tools for work includes the Superhuman Go assistant, Mail, Docs and the Grammarly writing assistant. It has been expanding the lineup in part through acquisitions, announcing deals this year for AI detection startup GPTZero and meeting notetaker Fathom. According to the company, the Seattle office is set up for hybrid work under a program called "Ways of Working," which replaced a return-to-office mandate in January. U.S. employees choose two to five days a week in the office and get a quarterly wellness stipend ranging from $500 to as much as $2,000 depending on how often they come in, Entrepreneur reported. We've asked the company for more information, including how many people it employs in Seattle and who leads the office.

Fortune
Oct 4th, 2026
LinkedIn bought his startup for $15M — but stress put him in hospital at 27. Now his next company sold for $825M

Rahul Vohra was hospitalised at 27 from stress whilst preparing to sell his startup Rapportive to LinkedIn. The 2012 acquisition was reportedly valued at $15 million. Two years of poor diet, no exercise, and entrepreneurial pressure caused gastrointestinal reflux disease. A nurse told him his insides resembled someone decades older. During recovery, Vohra adopted transcendental meditation and overhauled his lifestyle. In 2014, he launched Superhuman, an AI email productivity suite. The company was valued at $825 million in 2021 and acquired by Grammarly in 2025. Vohra raised over $100 million for Superhuman before the sale, providing far more financial stability than his first venture. He maintains a daily meditation practice and healthier work habits.

Fortune
Oct 2nd, 2026
GPTZero sold to Superhuman for at least $135M after hitting $30M in annual revenue

Edward Tian built GPTZero during his senior year winter break at Princeton, creating a tool to detect AI-generated writing. The site crashed within a week as 30,000 people rushed to use it. Less than four years later, GPTZero has over 20 million registered users and $30 million in annual recurring revenue. Superhuman, formerly known as Grammarly, acquired GPTZero in June for undisclosed terms. The deal represented at least a 10x return on the $13.5 million the company had raised. Tian, 26, and cofounder Alex Cui now lead Superhuman's authenticity team. Before GPTZero took off, Tian had accepted a fellowship with the New York Times' visual investigations team and studied under New Yorker writer John McPhee at Princeton. GPTZero's roughly 30 employees are being integrated into Superhuman's broader authenticity effort.

Yahoo Finance
Sep 29th, 2026
ZoomInfo launches Superhuman Go connector for AI-powered GTM intelligence access

ZoomInfo has launched a connector for Superhuman Go, the AI assistant from Superhuman. The integration enables mutual customers to access ZoomInfo's verified GTM intelligence data directly within Superhuman Go. The connector reads from GTM.AI, ZoomInfo's headless GTM context layer, which spans 100 million companies, 500 million contacts, and billions of buying signals. Users can search for target accounts by industry size or tech stack, pull verified contacts by title and seniority, surface intent signals, and generate account or contact briefs before sales meetings. Superhuman Go joins existing GTM.AI integrations including Salesforce Agentforce, HubSpot Breeze, Microsoft Copilot Studio, Gong, Claude, ChatGPT, and Google Workspace. Authentication and governance remain tied to existing ZoomInfo and Superhuman permissions. The connector is now available to Superhuman Go customers with a ZoomInfo subscription.