Overview

Join the ACE Home Services Team!

If you're an experienced Dispatcher seeking a stable, career-focused opportunity with a trusted local home services company, ACE Home Services wants to hear from you. We are looking for an organized, customer-focused professional who thrives in a fast-paced environment and enjoys coordinating technicians, supporting customers, and driving operational success.

Schedule

This is a full-time position requiring flexibility to support our growing service operation.

Required availability includes:

Day shifts: 7:00 AM - 4:00 PM
Evening shifts: 12:00 PM - 8:00 PM
Rotating weekends required
Schedule may vary based on business needs

Evening and weekend availability is a must.

What we offer YOU:

Competitive hourly pay—$22/hr-$25/hr
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off
Ongoing Training & Development
Career Growth Opportunities
Supportive Team Environment

Position Summary

As a Dispatcher, you will play a critical role in maximizing the productivity of our HVAC, Plumbing, and Electrical service teams. You will coordinate technician schedules, assign service calls, communicate with customers, and ensure the right technician is dispatched to the right job at the right time.

Success in this role requires strong organizational skills, quick decision-making abilities, attention to detail, and the ability to effectively manage multiple priorities throughout the day.

Key Responsibilities

Dispatch HVAC, Plumbing, and Electrical technicians to service calls based on skill set, location, and availability
Monitor and adjust technician schedules throughout the day to maximize efficiency and customer satisfaction
Track technician start times, departure times, and route progress
Maintain accurate records of technician qualifications, certifications, specialty tools, and coverage areas
Communicate with field technicians to provide support and real-time schedule updates
Anticipate scheduling conflicts and make proactive routing adjustments
Serve as a point of contact for customer inquiries regarding service appointments and technician arrival times
Coordinate and order parts for service calls and special-order jobs
Maintain technician vacation, sick leave, and weekend schedules
Follow up on recommended and pending work opportunities
Forecast staffing and workload needs 2-3 days in advance
Provide customers with updates regarding parts availability and service status
Ensure exceptional customer communication and service throughout the scheduling process

Qualifications

Preferred Experience

Previous dispatching experience required
ServiceTitan experience strongly preferred
Home services dispatch experience strongly preferred, including:
- HVAC
- Plumbing
- Electrical
- Residential service industries
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Proven ability to prioritize tasks in a fast-paced environment
Strong problem-solving and decision-making skills
Ability to manage changing schedules and shifting priorities
High level of integrity and commitment to customer satisfaction
Positive attitude and team-oriented mindset

Why ACE Home Services?

At ACE Home Services, we combine the close-knit culture of a local business with the stability, growth, and opportunities of a larger organization. Our employees are the foundation of our success, and we invest in their long-term growth through training, career development, competitive compensation, and comprehensive benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Posted Min Pay Rate

USD $22.00/Hr.
Posted Max Pay Rate

USD $25.00/Hr.

Apex Service Partners

Dispatcher

About the Job

Requirements

Responsibilities

Desired Qualifications