N

Nuitée

API-first hotel connectivity & distribution

Flight Operations Agent L2

Full-TimeUpdated on 10/23/2026
No salary listed
Senior
Barcelona, Spain
HybridHybrid work in Barcelona, Spain.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Has 5+ years of experience in flight operations, airline servicing, ticketing, or post-booking support.
  • Has hands-on experience with at least one major global distribution system (GDS), such as Sabre, Travelport (Galileo/Worldspan), or Amadeus.
  • Has personally handled complex servicing, including schedule changes, ticket modifications, reissues, and refunds, beyond reservations or ticket sales.
  • Makes sound operational decisions and is comfortable working independently.
  • Communicates clearly in English, including when documenting cases and explaining decisions.
  • Is open to rotating day, night, and weekend shifts.
Responsibilities
  • Manage escalated flight-servicing requests from the L1 team.
  • Execute manual post-booking actions, including involuntary schedule changes, ticket changes, reissues, refunds, name corrections, and re-accommodations.
  • Work directly in GDS platforms and airline systems to resolve complex cases.
  • Review fare rules, booking history, and airline policies to determine the right resolution.
  • Decide whether Nuitée should process a request or whether the traveller should work directly with the airline.
  • Balance customer outcomes with operational and commercial risk.
  • Collaborate with Customer Support, Product, Engineering, and Operations to improve processes and identify opportunities for automation.
  • Help build playbooks, documentation, and best practices as the team grows.
Desired Qualifications
  • Additional languages are a plus.
  • Experience working with ADMs, ACMs, airline audits, or financial risk related to ticket servicing.

About the company

N

Nuitée

View
Website

Nuitée provides API-first travel technology infrastructure for hotel distribution. It connects hotel suppliers with demand partners through a single API, allowing them to build their own booking apps and monetize audiences. The platform delivers real-time inventory, a booking engine, analytics, and BI to optimize distribution and pricing for hotels, while letting demand-side partners embed travel bookings with preserved branding. Its goal is to scale globally, expand partnerships, and enable more businesses to embed and monetize hotel bookings via a unified API.

Company Size

201-500

Company Stage

Series A

Total Funding

$48M

Headquarters

Portlaoise, Ireland

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • May 11, 2026 GrabStays expands Nuitée into Southeast Asia's highest-scale consumer distribution.
  • May 2026 Attijariwafa bank partnership opens embedded travel inside a major African bank.
  • September 2026 site data shows 2.6M properties and 300 colleagues, signaling continued scaling.

What critics are saying

  • Grab and Stippl integrations concentrate revenue in platform partners, creating renewal leverage risks.
  • Competitors can bundle hotel supply with payments and software, compressing Nuitée's pricing power.
  • If AI-native booking incumbents build their own supply layer, Nuitée becomes replaceable infrastructure.

What makes Nuitée unique

  • Med Benmansour's team built Nuitée as API-first hotel infrastructure, not another OTA.
  • May 2026 liteAPI updates added chatbot, price intelligence, and smarter reporting.
  • GrabStays, Attijari Mobile, and Stippl embed Nuitée inside superapps, banks, and planners.

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Benefits

  • Remote Work Options
  • Hybrid Work Options

Growth & Insights and Company News

6 month growth

4%

1 year growth

40%

2 year growth

43%
HotelRunner
Oct 2nd, 2026
HotelRunner and Nuitée partnership: hotels gain access to next-generation demand sources.

HotelRunner and Nuitée partnership: hotels gain access to next-generation demand sources. HotelRunner has completed its integration with Nuitée, an API-first travel infrastructure platform. The new connection allows hotels using HotelRunner to open their inventory to demand sources that sit outside conventional distribution channels. Founded in 2017 and headquartered in Dublin, Ireland, Nuitée connects hotels with fintech companies, loyalty ecosystems, super-apps, and AI-driven platforms. What these channels have in common is that travel demand forms outside the traditional search-and-book funnel. Travelers can purchase accommodation through the banking app, loyalty program, or AI assistant they already use, without ever visiting a travel site. Nuitée's infrastructure is built for that kind of demand. Alongside fully automated, API-driven inventory distribution, the company offers AI-native commerce capabilities including an AI Booking Engine, AI Concierge, and AI Upsell. These capabilities let hotels move beyond selling rooms toward delivering full experiences. For hotel partners, this partnership means adding a new layer of demand on top of an existing distribution setup. Rates, availability, and inventory sync in real time through the HotelRunner panel, so there is no separate extranet to manage. The Nuitée connection can be activated from the sales channels section of your HotelRunner panel. About HotelRunner. HotelRunner is a global travel and hospitality technology platform building the digital and financial infrastructure of the travel industry. Its integrated solutions in operations, sales, connectivity, and revenue management help thousands of accommodations and travel agencies grow profitably and operate with data-driven precision. Through AI, automation, and embedded finance, HotelRunner is redefining how travel businesses connect, transact, and scale worldwide. HotelRunner is a Visa Preferred Strategic Partner, Booking.com Premier Plus Connectivity Partner and Best Overall Performing Partner, Expedia Group Elite Connectivity Partner, Airbnb Preferred Software Partner, Agoda Strategic Partner, Oracle, Hotelbeds, trivago, and Google Hotel Ads strategic partner.

Nuitée
Aug 18th, 2026
Nuitée powers Native hotel booking Inside Stippl's trip planner.

Nuitée powers Native hotel booking Inside Stippl's trip planner. Stippl and Nuitée announced a new partnership that adds accommodation booking directly inside Stippl's trip planner. Powered by Nuitée's travel infrastructure, Stippl's 1.5 million users can now find and book their accommodation without leaving the app, with bookings dropping straight into the itinerary they've already built. Published August 18, 2026 Nuitée now powers accommodation booking inside Stippl's trip planner. Through a single integration with Nuitée's infrastructure, Stippl's 1.5 million users can search and book a place to stay without leaving the app, and each booking lands in the itinerary they already built. Nuitée provides the booking layer behind the integration: connectivity to hotel supply, live pricing and availability, payments, and post-booking servicing, all through one API. Stippl builds the planning experience, and Nuitée runs the booking underneath it. The gap Nuitée closes. Planning and booking have long lived in separate products. A traveler shapes a trip in one place, then gets pushed out to a booking site to reserve the stay, and the plan and the booking end up disconnected. That gap is one of the oldest points of friction in travel, and it has less to do with design than with cost. Booking is expensive to build. It means connecting to fragmented supplier feeds, keeping rates and availability current as they move through the day, handling payments, and servicing the reservation after the sale, including changes and cancellations. Most products that own the traveler's attention never take it on, because it sits far from what makes their experience good. Nuitée closes that gap by delivering booking as infrastructure. A product that already owns the traveler can add real hotel booking through Nuitée's API and keep it inside its own experience. Stippl is the latest to do it. What Nuitée provides. Nuitée runs the full booking stack so its partners don't have to. * Unified hotel connectivity One API integration gives access to global hotel inventory, with no fragmented supplier relationships to manage and no connectivity to maintain. Nuitée maps and cleans that supply into a single, consistent catalog. * Native in-app booking Search and booking run inside the partner's own product. No redirect to an outside site, no separate checkout. The traveler stays in the experience they came for, and the booking becomes part of it. * One place for the whole trip Inside Stippl, a booked hotel sits alongside the routes, stops, and activities, so the whole trip, planned and booked, lives in one place. Behind these three, Nuitée handles pricing, payment, and servicing, the parts of a booking a traveler never sees but always relies on. Infrastructure for the AI-native travel layer. Stippl is part of a wider shift Nuitée is built to support. Travel planning is moving toward AI-driven and conversational interfaces, where a traveler describes a trip in a few sentences and the product assembles it. The next step is agentic, where software plans and books on the traveler's behalf. These interfaces share a problem. The model that plans a trip has no connection to the systems that can price and reserve a room. Something has to sit between the intelligence and the inventory and turn a suggestion into a confirmed booking. That connective layer is infrastructure, and it is what Nuitée provides. Nuitée designed its API for both agents and applications, so a team building an AI planner, a conversational assistant, or an autonomous booking agent can reach millions of properties, with pricing, payments, and servicing handled underneath. Their engineering stays on the interface and the intelligence. Stippl shows the pattern in its simplest form. It kept building the planner, added an AI planner that drafts itineraries from a prompt, and reached booking through Nuitée rather than a build of its own. Rollout. The integration launched on web first, where Stippl's most active planners spend their time. Mobile follows later this quarter. Why it matters. Nuitée's role is to make booking a capability a partner can switch on instead of a system it has to build. Stippl extended its product into booking without becoming a booking company, and Nuitée supplied the layer that made it possible. That is the same layer a growing number of travel builders now rely on, from established planners to the AI-native products shaping travel's next interface. As more of travel planning happens through conversation and AI agents, the booking underneath it has to be programmable and reliable. That is the layer Nuitée is building. For teams building the next travel interface, Nuitée makes booking something you integrate, not something you build. Explore the API and start with a free sandbox, or talk to the team about what you're building.

Hotel Report
May 12th, 2026
Grab and Nuitée partner to launch app-based hotel booking service.

Grab and Nuitée partner to launch app-based hotel booking service. International news 2026-05-12 Leading superapp Grab has entered an exclusive collaboration with AI-based travel technology company Nuitée to introduce GrabStays, a hotel accommodation booking service available through the Grab app. The new feature will allow users in Southeast Asia to book hotel stays both in advance and at the last minute, directly within Grab. GrabStays will first roll out in Singapore later this month, with expansion to additional markets planned for this year. The initiative leverages Nuitée's travel infrastructure, giving Grab users direct access to a global hotel inventory via application programming interface (API) integration. Bookings made through GrabStays allow users to earn loyalty points, known as GrabCoins, which are integrated into the broader Grab rewards ecosystem. Additionally, GrabStays offers access to an AI chatbot that can be used to inquire about hotel amenities, locations and personal preferences. Salong Debbarma

RaveAboutIt
May 11th, 2026
Grab and Nuitée announce exclusive partnership to provide seamless travel accommodation booking within the Grab app.

Grab and Nuitée announce exclusive partnership to provide seamless travel accommodation booking within the Grab app. May 11, 2026 SINGAPORE and DUBLIN, May 11, 2026 /PRNewswire/ - Southeast Asia's leading superapp, Grab, has partnered with Nuitée, an AI-first travel technology company, to launch GrabStays, a new travel accommodation booking service within the Grab app. Powered by Nuitée's global travel infrastructure, GrabStays is especially convenient for Grab users to make last-minute travel accommodation booking as it is integrated into the Grab superapp, thus making travel accommodation booking - both last-minute and planned - as easy as requesting a Grab ride. Benefits of GrabStays Under this exclusive partnership, Nuitée provides the underlying infrastructure supporting GrabStays, including the API-based integration that gives users access to Nuitée's global hotel inventory. With GrabStays, users are offered competitive same-day rates from Nuitee's global hotel inventory, and also benefit from earning loyalty points (GrabCoins) in the Grab's ecosystem. When using GrabStays, users can: * Discover and book travel accommodation easily within the Grab app. They do not need new accounts or payment setups, and can instead book directly through their existing Grab account. Users also earn GrabCoins and receive personalized Grab's promotions across mobility, food, and travel services. * Access GrabStays AI chatbot, to which they can ask questions about hotel features, location, as well as input their preferences. The chatbot provides detailed responses and helps users book the stay that best meet their needs. * Once a stay is booked, the Grab app will proactively surface other services that users need, such as ride bookings to and from the hotel, in just one tap away. GrabStays is one the services launched under Grab's Partner Apps programme, which makes products, services, and content from third-party partner brands directly available within the Grab app, complementing Grab's core suite of on-demand offerings. Through Partner Apps, Grab is expanding the number and types of services available to users, while giving businesses the opportunity to reach Grab's millions of monthly transacting users region-wide. GrabStays will launch first in Singapore later this month, followed by other markets in 2026. Paul-Eric Licari, Regional Head, Group Business Development at Grab, said: "Grab's promise to be an intelligent everyday guide for millions in Southeast Asia doesn't stop at one's borders. With 200 million passengers moving through Southeast Asian airports annually, GrabStays is how we make the regional travel experience more frictionless. By bridging the gap between mobility, payments, and accommodation, we are creating a more rewarding journey for consumers and a powerful engine for our partners to scale their reach within our ecosystem." Med Benmansour, Founder and CEO of Nuitée, said: "This partnership demonstrates how travel can be delivered as infrastructure rather than a standalone product. By enabling embedded, programmable distribution, we support partners like Grab in integrating travel seamlessly into their existing ecosystems." About Grab Grab is a leading superapp in Southeast Asia, operating across the deliveries, mobility and digital financial services sectors. Serving over 900 cities in eight Southeast Asian countries - Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam - Grab enables millions of people everyday to order food or groceries, send packages, hail a ride or taxi, pay for online purchases or access services such as lending and insurance, all through a single app. Rave About It Pty Ltd operate supermarkets in Malaysia under Jaya Grocer and Everrise, which enables Rave About It Pty Ltd to bring the convenience of on-demand grocery delivery to more consumers in the country. As part of its financial services offerings, Rave About It Pty Ltd also provide digital banking services through GXS Bank in Singapore and GXBank in Malaysia. Grab was founded in 2012 with the mission to drive Southeast Asia forward by creating economic empowerment for everyone. Grab strives to serve a triple bottom line - Rave About It Pty Ltd aim to simultaneously deliver financial performance for its shareholders and have a positive social impact, which includes economic empowerment for millions of people in the region, while mitigating its environmental footprint. About Nuitée Nuitée is a travel technology company providing infrastructure APIs tailored for the travel sector, transforming how hotel connectivity and distribution are built and scaled. Its platform acts as a critical link between accommodation providers and demand partners, enabling seamless access to global inventory, real-time pricing, and booking capabilities. As a multi-product ecosystem, Nuitée empowers businesses to build their own booking experiences, monetize their audience, and create recurring revenue streams while retaining full control over their brand, pricing, and customer relationship. Founded in 2017, Nuitée operates with a globally distributed team supporting partners worldwide.

PR Newswire
May 11th, 2026
Grab partners with Nuitée to launch GrabStays accommodation booking service

Grab, Southeast Asia's leading superapp, has partnered with AI-first travel technology company Nuitée to launch GrabStays, a new accommodation booking service within the Grab app. The exclusive partnership gives users access to Nuitée's global hotel inventory through API integration. GrabStays allows users to book accommodation directly through their existing Grab accounts without additional setups, whilst earning GrabCoins and receiving personalised promotions. The service includes an AI chatbot for hotel queries and integrates with Grab's other services, such as ride bookings to hotels. Launching under Grab's Partner Apps programme, GrabStays will debut in Singapore this month before expanding to other markets in 2026. The service targets last-minute and planned bookings for the 200 million passengers travelling through Southeast Asian airports annually.