Charlotte Tilbury

OVERALL PURPOSE OF THE ROLE: An ambassador for the Charlotte Tilbury brand will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

MAIN DUTIES AND RESPONSIBILITIES:

• Sales
• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Lead by example on personal KPI goals.
• Communicate and manage agreed goals.
• Responsible for being specialist amongst the retail artistry brands.
• Customer Service
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Take every opportunity to extend exceptional customer service beyond the in-store experience.
• Analyze business performance and proactively plan strategy within day to day business and events.
• Consistently promote the Tilbury Magic Service.
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaboration.
• Ensure that the counter is ‘customer ready’ from open to close of business
• Maintain the required inventory levels and accurate stock files
• Control store expenses (i.e. counter consumables) within budget guidelines
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
• Maintain technology on counter
• Raise operational issues for resolution in a timely manner
• Store and Retail Partner Relationships
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
• Proactively suggest win-win opportunities to drive sales within store
• Schedule team to optimize coverage according to customer flow
• Maintain excellent counter hygiene standards
• Maintain the store standards and policies at all times